910 comments found

laniekea Purchased

I’m writing here because it’s not possible to register on your support page http://plusquare.ticksy.com/ (I tried all browsers), and there is no other way to get in contact with you.

So, I’m contacting you about an old ticket #174186

Is the child-theme issue resolved and where can I find documentation about it? It wasn’t included in your last version (2.4) documentation.

plusquare

Hi!

We still don’t have a guide for it unfortunately. We’ll include one for version 3.0 which should come out late january – early february depending on the finish date of our current project. It’ll come with a lot of fixes and some new features so should be worth the wait :)

Regards

idam Purchased

Hi guy

I can not upload any files and get the following error message/ Error File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini. Can you tell me what I’m doing wrong? The files / image are certainly correct.

When can we expect an update on this theme?

Greetings Alain

plusquare

Hi Alain,

That seems to be a problem with your server php configuration. Maybe the upload size limit is the problem as the error message tells you. It’s a wordpress error and not from essenza. Check here how you can fix it: http://stackoverflow.com/questions/2184513/php-change-the-maximum-upload-file-size

Regards

idam Purchased

Hi guys

The following option no longer works: Map Visual Options For editing how the map is shown (roads colors, backgrounds, etc). For this you can use the editor from google at gmaps. When you finish editing here click the show json button at the right bottom corner and copy the result and paste it here. If you fill in a style, than the site keeps hanging.

Greetings, Alain

plusquare

Hi Alain,

That’s been reported yes, sorry about that. We’ll fix it in the next version.

Cheers!

Question: How can I make animated gifs not lose their animation when set as the image for the portfolio grid thumbnail? I have a small video gif that I would like to place there as a preview for a video page. Thanks

plusquare

Hi,

Can you create a ticket for this? tell me the link to the problem. It might be beacause it is resizing the gif as an image. I’ll send you a correction through there

Cheers

Maiola

Hi, I sent you a ticksy, thanks

plusquare

Will get to it in a few minutes :)

Hello!
There are no changes in new release that you promised to do. Please check my ticket #277729. 1 week without answer.
Thanks

INVISIBLE-DESIGN

Thank you for help and patience :)

plusquare

No problem Vera :)

Good luck with your project! Don’t forget to rate.

Cheers

Why there is no one answering the tickets?

plusquare

Hi,

There is, we try to reply to everyone in less than 48 hours. Your ticket is from one day ago. I’ll get through it in a few minutes.

Regards

437105 Purchased

Hey, Does this template have infinite scroll (for example, in Galleries modes)?

plusquare

Yes it does :-)

laniekea Purchased

Still not possible to open a ticket on your ‘official’ support page.

Having issues with portfolio posts.

I started from blank. Imported creative demo options. Added my portfolio and it’s showing up on the portfolio page but when clicked on the picture, it doesn’t load, and the only information I get from the console is:

“Resource interpreted as Image but transferred with MIME type text/html: “http://localhost/test/portfolio/testing”. (anonymous function) c p.fireWith x.extend.ready q “

I tried testing it both locally and on a live site. I also tried different versions of WP. I tried both v 3.8.1. and the latest release without any results. And I also tried creating portfolio without importing your demo options – still having the same issue.

plusquare

Hi!

Have you selected at least one image for the portfolio item? Also our support system is working properly, are you getting some error opening a ticket?

Regards

Default-user
laniekea Purchased

Hi! Yes, I only selected the thumbnail image and not the actual images. It’s sorted now, thank you. But yes, I can’t login. I tried logging in through facebook but after I got redirected it’s still showing me I have to login or register in order to open a ticket. I tried registering but then I get a notice saying:”We don’t have an account registered with that e-mail address” or smth like that.

Update! I managed to register an account just a moment ago. No further issues.

plusquare

Great, was about to send a support ticket to ticksy company :)

Let me know if you’re struggling with something else.

Cheers!

spdukers Purchased

Hey, is there a way to have the filter menu hide / disable when viewing in mobile? It doesn’t look like the filter menu itself scales down, so it’s just really large and cuts off partially due to not fitting in the screen (viewing on iPhone 6). Thanks!

plusquare

Hi!

It is possible to hide the filter menu with some custom css. Like the following:

.touch .fitler_menu{
     display: none !important;
}

You can add this custom css on the template customizer.

Let me know if it worked

Cheers

Default-user
spdukers Purchased

that seems to have done the job, thanks!

plusquare

Great, don’t forget to rate :)

A really urgent help. My site have e a serious problem that all the portfolio contents are not loading. The loading icon is keep running, but nothing coming out. I think I have already set up the account for you to look at my site, check the ticket I post. “Some Issues” http://www.weilinzhong.com

Thanks.

plusquare

Will get to the tickets in a few minutes.

Regards

Default-user

I already fixed it. thanks. But on my instagram feed page still have the error message. please see the ticket.

plusquare

Will get to it in a few minutes :)

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