949 comments found

Mikeoc Purchased

In firefox. I have tried on both my desktop and laptop.

Hey guys,

I’ve loaded Minimal dummy content fine.. but the corporate dummy content gets stuck on “Uploading Media” .. I tried with a fresh install too, just keeps sticking there.. I’ve checked with my host and my server does have a zip library.. help?

Thanks,

Ben

plusquare

Hi Ben,

Sorry you’re having issues with it. Some users get that issue indeed, it’s usually due to some php lib missing, or some permissions issue on your server. Your apache user should be the owner of the files and folders of your wordpress installation. Create a ticket in our support system: plusquare.ticksy.com

Provide us some wordpress and ftp credentials so I can manually import the demo for you. Tell me which demo you want by the way :)

Sorry for the delay, been visiting my country’s financial authorities as you can understand as an author from the latest changes on envato ;)

Cheers!

hecticben

Hi there,

Thanks very much for getting back to me :) I’ve sent you a private note on the support ticket with the info that you asked for.

Thanks again,

Ben

plusquare

Replied :)

Dear Plusquare,

Thanks for an amazing theme in a first place!

Unfortunately, Google is blocked here in China! Can’t use Google fonts at all!

Please suggest some way to use standard Arial, Helvetica and Sans fonts in Essenza!

Sincerely, Mike

plusquare

Hi Mike,

You guys need to make a revolution there in China :)

Ok, essenza depends quite a bit on google fonts, try the following. Add some custom css on the template customizer:

*{
    font-family: Arial !important;
}

Let me know if it worked, should make all your fonts to Arial in the theme.

Cheers!

Default-user

Thanks, man! Will try!

Default-user

Thanks, man! Will try!

stevkoi Purchased

Hi there how or were i change the space between menu items?

thanks

plusquare

Hi,

Really sorry about the huge delay, you can add some custom css in the template customizer, like:

#footer{
    padding: 0 40px;
}

Let me know if you got it.

Cheers

Default-user
stevkoi Purchased

hi, got it. now i need different site borders between desktop and mobile version of the site. On desktop version i have site border 100px from left and right and on mobile version need 0px. is it possible? thanks

plusquare

Hi,

Sorry for the delay on the answer, your comment didn’t show up on my dashboard :s

You can only do that with some custom css as it isn’t a standard feature on essenza.

Cheers

cyasko Purchased

Hi,

I just purchased this theme and it looks like it has a lot of potential but I’m having the same issue that a lot of people here seem to be having loading the demo content. It seems to get hung up on “Uploading Media” and has uploaded a lot blank files with image icons into the media folder. I have disabled all plugins which seems to be the only fix I can find in your forums. If there is no fix, is there a way to manually upload this content via ftp? Thank you.

plusquare

Hi!

Sorry you’re having trouble with it. Yes the problem was reported by some users, it might be something due to some servers php ini limitations. I can manually import the demo for you.

Create a ticket in our support system, provide me wordpress and ftp credentials and I’ll upload the demo content for you :)

plusquare.ticksy.com

Regards and sorry for the inconvenience

mezmic Purchased

Hi there if you remember a while back you told me how to update the theme as there were issues with editing the front banners on your theme…

i have now followed you instructions and the theme has completely been wrecked. plus i can’t change any of the settings in wordpress in your Essenza section can you help

plusquare

Hi!

Can you create a ticket in our support system for this? plusquare.ticksy.com

Have you updated the theme and wordpress?

Cheers

corey87 Purchased

Hi! Sometimes the “item description” in the portfolio works don’t show all the text and a lot of links disappear. How can i fix this?

Thank You!

plusquare

Hi!

Try enclosing your item description on the backend with p tags, like:

<p>
Your description goes here
</p>

Let me know if it worked :)

Cheers

delevine Purchased

HI, could you check ticket #380333 ? I need some urgent help with this, Many thanks.

plusquare

Hi!

Will go through the tickets in a few minutes.

Cheers

Hello! Great Theme! I have few pre-purchase questions about the Creative template.

1.Is it possible to create portfolio page layouts with the gallery formats(masonry,square or grid)?

2.When you roll over the items on portfolio page the post information appears. Is it easy to add this option for the tablet and phone view?

3.Is it possible to insert ads in within the masonry?

4.On tablet the portfolio page is loading slower. Can you fix that?

Thank you

plusquare

Hi! Thanks :)

Answering to your questions:

1. Portfolio grid is pretty strict because of the hover effect showing text, since it needs to be responsive it has some limitations on it to ensure it has enough space for the description. You can though create blog and gallery grids in any format you see on the demos :)

2. On touch devices the description won’t show up I’m afraid

3. You can create items with external links so yes if you want to add an advertise image with an external link.

4. It loads the minimum size images it can, it should be pretty quick to load on mobile

Cheers

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