Continue to be stopped at the screen. (Screenshot 1) Continue to refresh it, the file will not upload properly to the media library. (Screenshot 2)
– 1. Click Screenshot 1
– 2. Click Screenshot 2
Latest version of WordPress 3.9 update before I went up the demo files.
That’s odd, have you changed the theme’s folder name?
Did not modify the folder name at all.
Upload and install everything as it was original.
‘25 April 14(3.16MB)’ – Zip files installed.
Why ‘Import demo’ I do not know if I do not.
I’ve got a different ‘dummy file’ can I get?
2 weeks ago, obviously worked well.
WordPress 3.9 since the file has been modified to fit does not work.
‘Creative Demo – Import demo’ feature is so important to me.
What’s the problem? Why file two weeks ago, and now the file is not?
Recent updates to the ‘dummy file’ seems to have a problem connecting to something.
Please solve this problem for me. I now create a website quickly.
- ‘Creative Demo’ and ‘Corporate demo’ of the ‘Import Demo Button’ does not work.
- ‘Minimal Demo’ and ‘Personal Demo’ of the ‘Import Demo Button’ work.
That’s strange, so you can import the minimal and personal but not creative or corporate? Can you try this again? I’ve changed some permissions on the files to download.
If you have recently changed the permissions for the file you have downloaded, the problem seems to be. If you change the permissions of these files would like to ask you a long time to change back to the state. (By about a month ago) Thank you.
No, I’ve changed the file permissions of the demo files on my server that are downloaded when importing the demos. Have you tried importing the corporate demo now for example?
‘Creative Demo – Import Button’ problem is very painful to me. Certainly worked well until one month. But now is not. (Probably since WordPress 3.9)
Do not download the demo file. How should I solve this problem? If you give me a ‘Dummy File’ to send me? Can you solve this problem or?
Being troubled days that have this problem. As always feel gratitude for your kindness. Thank you.
Can you create a ticket on our support system? Provide us some wp credentials. Let me know the ticket id or link here so I can assign it to me
Hi, Just a note in case anyone needs a fix / feedback for the next round of fixes: When trying to child theme essenza, you are using:
within plusquare_admin > config-frontend > php > enqueues.php when you should be using:
lines 48,49 – enqueues.php
As it stands essenza in child theme is trying to load require-js and essenza.js from the child theme as opposed to the parent.
Hope that helps some people out
Hi, thanks for sharing! Will add that to the list to review
“This is a modern site which require a more recent browser to work properly” ERROR on all platforms & browsers!
Plusquare – I reported this at ticksy on April 22nd. And I’ll confirm what ThemeForest member “INVISIBLE-DESIGN” already posted yesterday (and you all but called a liar) – the site didn’t work EVERYwhere. Not just my computer, not just my browser. My client’s customers were sending him messages from all over the country, which is why he called me. It ‘resolved’ on it’s own, so I closed the ticket thinking, since I had just brought the site live that previous day, perhaps there were some router/cache anomalies.
Until it happened AGAIN today. It’s clearly from Essenza’s header.php, since it contains the grammatically-incorrect “require” rather than “requires.”
I called HostGator, who said it’s likely a scripting problem, related to your header.php. Who knows which scripts are conflicting to cause the problem… but it REALLY is a problem.
I went to browserstack.com again & the error page came up for EVERY platform & browser—no joke. I wouldn’t joke about that.
So… I cleared WP Supercache, turned off all plugins, turned it all back on, spun around on one foot, poked myself in the eye & threw salt over my left shoulder. Miraculously, the site came back. I have no idea if what I did in the admin affected that, or if it’s just coincidence.
This is a MAJOR issue with your template that needs to be solved. If it’s as simple as never running WP SuperCache, fine, but let us know, or fix the script pronto please. It’s a deal-killer.
If you’re using a cache plugin you need to clear the cache after updating essenza or after making any change, if you don’t of course problems might occur. I’ll look into the error, I just tested the theme and everything looking great for me. So you might understand my side also.
So is it working now for you? Was it the cache plugin?
It is working now. For the record, I always disable the cache when updating the theme – it wouldn’t make sense not to . The problem occurred several days after updating the theme (both times). If I run with cacheing off, the site is too slow…but I guess that beats broken. Even if it’s up most of the time… but we really don’t know IF WP SuperCache is the problem.
It’s as though conflicting scripts lock up & display that ‘upgrade browser’ message to everyone… regardless of what browser or platform they’re on. I suppose that could become a cached error… but perhaps there’s a different approach to that script?
I know there is no way for you to troubleshoot if you can’t recreate the issue reliably… which puts us in a conundrum. I guess for now, I’ll have to accept poor performance, and just run with WP SuperCache turned off, but I’d prefer a solution
Thanks Bruno. I don’t envy your task, but as Invisible-Design said… we all really want this theme to be all it can be.
Perhaps there are some setting tweaks for WP SuperCache that could minimize the issue? Just a thought. Also, the it only happened a few weeks ago, although I’ve had the site up since March (but not much traffic to it, as it was in development). If your developer made changes to that script for 2.3, perhaps that’s a starting point for tracking this error down?
On second thought (third thought?) I’d like to totally disable your/Essenza’s browser-check script, and use a more configurable WP plugin instead, that offers a more pleasing layout and links to upgrade the visitor’s browser of choice, rather than the single text link to Chrome provided in header.php. An awful lot of IT managers in companies recommend their people use Firefox… (not my favorite) but we need to offer more than just one browser. And the page you guys made is pretty Spartan.
So, I’d like to remove all Essenza’s browser checking coding. Can you please let me know what I need to change (if it’s just in header.php, or if there is more) so that it won’t conflict with the new plugin? Thanks.
Sorry for the duplicate post – I exceeded the allowed edit timeframe while making this post more complete!
On second thought (make that third thought?) I’d like to totally disable your/Essenza’s browser-check script, and use a more configurable WP plugin instead. I’ve installed “Advanced Browser Check” by Mattias Hedman, which offers a more pleasing layout and links to upgrade the visitor’s browser of choice (not just Chrome). An awful lot of IT managers recommend their people use Firefox, and although not my favorite, we need to be sensitive to that. The page you guys made is too limited and, I believe, not working properly as outlined above.
If you run some older cross-browser tests on vikingsl.com, you’ll see the new browser update message & graphics. Now I I’d like to remove all Essenza’s browser-check coding, to be certain it won’t cause the problem we’re discussing here. Can you please let me know all I need to change/delete (if it’s just in header.php, or if there is more) so that it won’t conflict with the new plugin, or result in the old script killing the site for everyone?
Also, Your promo page states:
Compatable with IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, but I know some versions of Safari, Firefox, etc are not supported, depending on platform. Can you please outline to which version of each of the above browsers Essenza is reliably compatible? (IE9 and above, etc.) so I can configure the plugin appropriately?
Thanks guys… you might consider doing what I’ve seen several themes do – which is include “recommended” plugins (links to them show at the top of the plugins page admin) for people to install to augment the theme, and leave some of these antagonizing issues behind. Cheers!
Thanks for your good feedback
The problem is that wp cache for example will cache the html generated from php, so options changed, and ie lower than 9 check might not work properly. The problem is that your server like some servers out there have transfer encoding set to chunked which is terribly inneficient. If you disable that and enable gzip compression you should get performance like our demos without using any cache plugin.
As to the browser checking, browsers like firefox and chrome have automatic updates so they shouldn’t be that behind to cause the theme to not work, check for example: http://www.w3schools.com/browsers/browsers_chrome.asp
But if you want to remove the verification, on the header instead of removing the $essenza_is_old_ie variable, set it to false. And it won’t block any browser.
Will do—thanks for the complete & very helpful reply! I agree Chrome is the boss… but I ran into a whole lot of people (while testing the new release of my Essenza-themed site) using firefox or older versions Explorer (!) and I won’t ignore that they exist. Have you looked at my new error page using the plugin? works like a charm & very user-friendly (on the front and back).
I spoke too soon. Just 5 minutes ago, AFTER I changed $essenza_is_old_ie to “false” AND cleared the cache, the problem happened AGAIN. All browsers/versions locked up, but instead of showing your “upgrade browser” info – the site was just plain BROKEN. The only thing that solves it is turning off WP SuperCache – meaning the site has to run painfully slow. There is something SERIOUSLY wrong – probably with header.php. And I’ve just bought a different template…(spent $55 to kick this horrible experience to the curb, not to mention the COUNTLESS hours troubleshooting, typing here & at ticksy & wasting my time building the f**ing thing) Now I’ll have to re-build my clients site, and lose all that revenue. We’ve all cut you guys a lot of slack in this whole process, but this takes the cake. And who’s to say things won’t just break again (totally) next version? Certainly not me. Don’t come back with a smart reply or asking me to understand your position. Just leave me alone.
As you please. We can’t be responsible for awful server configurations and the use of cache plugins like that but ok. Best of lucks to your project.
We’ve sorted the loading problem on essenza: http://plusquare.pt/changelog/essenza/
Take a look, you can now disable the cache plugin and your site should load with no problem, if you want to give it another go of course.
Sorry for the trouble, regards
Please Bruno, it would be kind…
[PRIVATE] Ticket #202951
Will go through the tickets in a minute
chillicarney, thank you. Now I don’t look crazy at least
Bruno, please take care about us (your customers) and your product. Essenza is really beautiful and we all who purchased it would like to see it alive and in good health
I’ll test the theme on a fresh wordpress instalation today so I can rule this out. Do you also use a cache plugin? Cause if you do and you haven’t cleared the cache I’ll get angry with you
Let me remind you a little from the ticket (sorry, I deleted all because I was really upset):
1) The theme was too slow. You recommended me to write my hosting provider about maybe it is a server settings about. I’ve got the answer – server is ok, and they told me try the Cache plugin.
2) I activated Cache plugin and the site became fast. Hurray!
3) Then there was a problem with regular blog on Creative and Corporate Demos. You were checking it for an hour and told me that the problem comes from Cache plugin and you disabled it. And asked me again to look the problem from my side and change things in the server configuration.
4) As the site became slow again (because the Cache plugin is switched off) I could not work so I turned plugin on. Then the problem with “This is a modern site which require a more recent browser to work properly” came. I wrote about it here in the comments but was called liar.
I gave up and decided to work with other theme.
So if now I have a chance to set up Essenza again and it will work I will be happy.
Let us know what you will get after testing Essenza today – maybe there will be some special things that we have to consider installing Essenza.
I just installed Essenza again and activated the Cache plugin, cleared the cache. No errors yet. So the question is what settings should this plugin have to let the site work stable so we will not get the same error again?
And the problem with the regular blog is still there.
After I go from the Home page to portfolio or any other page and try to back to the Home page – it is loading slow again. The start loading is ok.
Hi, the problem is that wp cache will cache the html generated from php, so options changed, and ie lower than 9 check might not work properly. The problem is that your server like some servers out there have transfer encoding set to chunked which is terribly inneficient. If you disable that and enable gzip compression you should get performance like our demos without using any cache plugin.
Sorry, I don’t understand a bit
”’ie” is IE? Internet Explorer? If so – I use Chrome in usual work and open other browsers just to check themes there.
I am not a specialist in such stuff like server setups etc – I am designer. So if you give me some clear instructions what exactly I have to do: where and what switch on/off, where, whom and what about sending emails asking to change server settings – I will be appreciate.
Or if you could install Essenza correctly for me – that would be perfect.
The problem is that it depends on the server type, you can have a dedicated, vps or shared hosting. The best solution usually is asking your web provider’s support for instructions to do it. So ask them how you can disable chunked transfer encoding and enable gzip compression.
Let me know what you got
Hi I read your comment below but still want to write what hosting support answered me: “Default on our servers use UTF-8.
To enable gzip compression, you can activate and configure planig Wp Super Cache”.
Hi, I’ve been working on the ‘slow loading’ issue, and got to the bottom of it, the problem was on a low performance wordpress query that I changed and is now working great
I’ll released the fix soon.
Cool Waiting for release!
We’ve just uploaded, you should get a notification when it gets accepted. I’ll update the changelog
Update is now live
Oh. just great!!! Thank you it’s loading like a bullet!
But there is still problem with regular blog…
What is the problem with it? Have you disabled cache plugin and cleared your cache and cookies?
(glad you liked the changes in performance )
Did you replace all the files when updating? Disable cache plugin at all as it is no longer needed, will only bring problems.
I’ve updated the demos with the latest essenza version as well: http://essenza.plusquare.pt/creative/blog/
This seems to be working, should be for you as well.
Hi ) I deleted old theme from the WP and manually deleted all pages and posts.
Demos were ok before so I cannot see the difference )
I will create test site and install Essenza on clean new WP and see what happen.
Hallelujah!!! Everything works!!!
I think there are some “tails” from previous versions of the theme that make regular blog fail. Now I know what to do
Thank you again )
No problem, thanks for sticking with us and for the patience
Cheers have a great day!
Well, patience is not my second name but I am glad I could stay in touch )) Have a great day too
1) My mobile menu (iOS, not sure about android) seems to have stopped working—just closes the menu overlay, leaving the home page. Any thoughts? I’ve turned off plugins, but problem remains. I believe this has only occurred since 2.3.2 update.
2) Any news when the not-so-rich “Rich Editor” will include a “Save Changes” or “Cancel” button? Without it, the editor is TOTALLY worthless.
1) Will check it, which browser where you using?
2) Don’t get it, isn’t the rich text editor working properly?
1) Which browser? The default iPhone browser. Safari. Go to saucelabs.com, Open a new interactive session & run an iOS/iPhone 7 (all very recent stuff) test on www.vikingsl.com. Then click the mobile menu & try to navigate. This simulates EXACTLY how it works on my iPhone and iPad.
2) Okay—I’ve asked you & Lawrence about this several times now. NO it isn’t working. Does it work for you? There are NO save or cancel buttons once you’re in the editor, meaning, IT’S WORTHLESS. I’m tired of running in circles on this. I keep asking, you guys keep saying “Huh, what?” This happens in all browsers I’ve tried, and I’ve seen others on this board complain about it. So that you don’t come back with a question to delay the issue again, here’s a screen capture of what I see when I try to use the “rich editor.”
2) Click on close fullscreen button and it’s that simple
I installed the creative demo and Iam trying to change the color of the menu on the top to black instead of white but I don´t find the option to do it in the menu customizer.
Also, when you aligned the menu header orientation to right instead of left, the menu loses the style he has when he is orientated to left and there is no way to change its attributes…
I send you a pic…
Template Customizer-> Color Settings->Main Coloring Parts->Site Border
Loses the style? Are you talking about the right aligned text?
Yes, iam talking about the right aligned text… When you put it on the right side, it doesn t keep the same style (submenu lines heigh, etc.) as if it was aligned to the left… you can see it in the pic…
Can you drop me the link to it so I can see if the css is correct?
Hey, I have resolved the problem! Thanks a lot for the time!
No problem, let me know if you’re struggling with anything else.
Hey!, I would like to create a child theme of Essenza. A lot of people have told me that I should do it if I don´t want to loose all my changes in the case there are a lot of theme updates… My question is: how I do it? Should I do it? Thanks…
Hi. Depends, if you want to make changes to the theme’s files you should try the child theme if not don’t see why you should as you can update the theme without loosing your data.
Hi Plus Square, is there a HTML version coming soon?
Unfortunately we don’t have plans to release a html version of it. Most of the content we think is quite complex like building sliders to turn it into a html template. Wordpress enables us to give an easy way to install and customize
ok thanks, just one more question, i noticed that on my iPad / iPhone pages seem to load ok, but on iMac it is very sluggish, sometimes the loader icon just rotates until i refresh page. Do you know what the issue is because i need a site that is reliable. they are all from the same WiFi – Thanks in advance.
We’re solving a twitter issue right now, we’re fetching twitter data synchronously, big mistake we know. We’re making it async so that the site gets way faster
Should be solved today
Thanks i look forward, as this site works well for me!! I will check back tomorrow / Monday
is it possible to turn off ken burn on slider?
Yes, pretty much anything is optional in the slider
Thanks look forward
We’ve just sent the update for review, should get accepted soon
Thanks will now look
I just would like to know if black content container extends right to the bottom / 100% height as when i view on 27” it doesn’t go right to the bottom etc. This is on team and about pages etc
Yes you can, when creating a page you can define the page’s top and bottom margin to zero, making the page to stick to the border
Thanks, looking good so far, just want to make sure I purchase the right temp. I might have a few more questions before I purchase
Hi I have purchased the template, how do i make the slider the home page? Thanks
Sorry i mean fullscreen slider?
Create a new page, select the slider page type template on the right and select the slider you want. Then go to the template customizer and choose the frontpage option to that page.
Thanks, how do i change the loader.gif to one of my own?
where can i find the css for loader?
and which file is the js code for loader?
We’ve spotted the slow loading problem for some users, it’s due to the twitter php library, we’re making it to load asynchronously so that it doesn’t delay the site loading. Will keep you posted. Thanks for sticking with us, essenza will be lightning fast for everyone ;D
After wordpress 3.9 upgrade, I am not able to edit/add slider, image button is not working. Its been few days after wordpress upgraded. but I dont see this theme not updating to fix many issues.
My site is down now. thinking of purchasing any other theme as this theme is not working for me.
Which essenza version do you have?
Iam trying to have a homepage with only an image (no text, etc). I have tried to create it using the page template, but I can´t make disappear the black rectangle. How can I do it? Maybe there is another way to do it better…
Also, the image Iam using is blurred. I have uploaded it with a high resolution, but it seems that doesn´t work. Size: 1920×1280 at 72ppp… I have tried to upload twice this size and the problem continues…
Can you help me?
What’s the link to it? Also when adding the image module are you defining the size?
I dont have any image module… I put it as background…
Oh, wasn’t understanding correctly what you wanted. You can easily do that with a slider then, create one and make it just one slide with that background
ok, I made it putting page transparency to 0… but the image still blurred…
ah ok! I will try it with a slider then! Thanks! What about the blurred image?
Hi, Try with the slider and let me know if the image still shows up blurred. Regards
We’ve been investigating the issues that occur in some servers performance wise, and we’ve got to the bottom of it, and are now uploading the fix for it. Hope you all like the good news
I was just re-install the file download it. But still did not solve the problem. Why one month before the ‘Creative Demo – Import’ is possible, but now impossible to go? What is going to change? If you give me a ‘Dummy File’ Please send me? ‘Creative Demo – Import’ button does not work so I can not create a website. How do I solve this problem? Please help me.
Hi, do you have any plugin activated? If not can you create a ticket at our support system and provide us some credentials so we can see what’s happening?
is there any way to have a captcha or anything else to protect the contactform from spam?
best regards, domi
Contact form 7 seems to support captcha: http://contactform7.com/captcha/
You can see here: http://plusquare.pt/faq/essenza/ how to use cf7 with essenza
Hope this helps
Hello, I’m using Personal Demo model and would like to add the sidebar on the post page.
could help me?
To add a sidebar to a post you just need to go to the post admin page and select the sidebar you want to be shown in that post
Ok, do not think you understand my question.
I’m trying to add the sidebar on my pages, I noticed that there is the option to add widgets
Still not sure what you mean. Essenza doesn’t support widgets, you need to create sliders posts then select a slider for each page you want a slider in.
Hi Bruno! Iam having problems with images in fullscreen mode… The are blurred… Can you take a look to this ticket? Ticket: #208983
Will get to the tickets in a few minutes.
Hello, I’m here again asking for your help!
I need to use the default settings of wordpress when I’ll create a new post (editing settings, upload, etc.), by default your theme adds the page builder.
Yes, but if you want to add your own content you can add a raw module. Essenza needs to use that to generate the content in an appropriate way.
I would like to cap the columns of the grid to maximum of 4, regardless of screen size. So smaller resolutions will still be responsive, but huge ones will never go above 4 items per row.
Is there currently an option for this in the theme? And if not, can you give me some pointers as to where I should try to look into editing the code to address this?
Thank you in advance.
Is it possible to have a fade effect in the slider and the slider of the portfolio single page? I did not find a fade one in the options. That would be important – thanks for helping me!
Hi, unfortunately no, the slider only has the option of swipe to change between slides.
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