73 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Guys, if you are still sitting on the fence on this I urge you to purchase this theme right now.

The support provided by them is worldclass. I have paid much more for other software but the support is incomparable to the estatement team.

All my questions were responded within hours and the support team even added a new feature to the theme after I requested for it. After installing the new update, there were some issues which turned out to be due to my developer not setting it up properly. Nonetheless, they logged in to my site and fix the issue for me.

Now this is what I call commitment and awesome after sales service.

Thumbs up!!

bonsaished

Hi There!

Thanks so much for the kind words :) We believe a theme is not high quality unless the support is high quality as well :)

If you need anything else just let us know :)

Daniel

  • Has been a member for 2-3 years
  • Bought between 50 and 99 items

Hello, here’s a suggestion I found browsing the theme from a mobile. In the “Live Search” page, the controls should be on the top and below the results. Because one’s have to reach the bottom of the page to see the controls. This is like upside down design. Don’t you think guys?

Thanks!

bonsaished

Hi netjmt,

We completely agree with you :) there is just so much to do we havent gotten around to doing it :) also, top navigation is not ideal either since you still have to scroll away from the results. We were thinking of a modal window. Or something similar on mobile devices.

Thanks for the suggestion, we will definitely make the filter better on mobile soon!

Daniel

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Still no upgrade?

bonsaished

Sorry, we’re still working on it. We’ll be going on a long vacation soon and we didn’t want to release anything to make sure there aren’t loads of bugs. We are constantly updating the current version though!

Daniel

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Easily worth the money – if I could rate it higher than 5 stars I would. Bonsaished and Daniel offer superb (and quick) support, and the theme is a breeze to work with! Can’t wait to see what other themes you guys put out there!

bonsaished

Thank you EstateMedia!

We try our best to give top notch support and bring everyone new and awesome features :)

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Italy

Hi ! Still waiting for front end submission )))) Could you include and facebook connect O:) Thanks .

bonsaished

Hi ionluka,

We’ve been on vacation until today, sorry for the late response :) We’re still working on it, but we’ll only release once it’s been 100% tested. I think it’s about 1-2 weeks away.

I’m not sure we’ll include Facebook connect in the first iteration, but we’ll keep it in mind!

Daniel

  • Has been a member for 2-3 years
  • Bought between 50 and 99 items

Hi guys. Couple of questions. Do you plan to add a “search radius” option? I mean, imagine a user in the street with her phone wanting to find available apartments for rent from around 1 km of her current location.

Also, a great feature I want to see, is the possibility that after the results are requested and shown, the new “live filtering” can be used, and not the static results as by now. I hope to be understood. Also, a fixed top menu option would be great as a new feature,

Thank you very much guys. Good work. : )

bonsaished

Hi netjmt,

We actually have this option included already, you can customize the radius options available for users :)

We definitely like the search filter suggestion. We want to add more features and make it a lot more smooth than it is now. We’re working on front-end submission at the moment; once that is done we’ll give the theme a general update, focusing on existing systems.

Let me know if you need any more info,

Daniel

  • Bought between 10 and 49 items
  • Finland
  • Has been a member for 1-2 years

How does this theme differ from Red Factory’s Vacation Rental theme?

if i have understood this right. The guys behind this are somewhat the same, but in this theme they also give support.

But is this easier to use than Vacation Rental theme?

bonsaished

Hi samivi,

There is some collaboration between the two companies yes :) The two themes in the backend are much the same. There have been more updates to Estatement but they are essentially the same from the back end.

We’re coming out with a new version of the theme around the second week of January, we’ll be making the admin much more user friendly.

Hope that helps,

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi guys, I want to buy this template, but I have a question before it. I don’t need the slider on the main page. Can I put there the map as on the http://estatement.bonsaished.com/quarter-page-map-search/? Thx, Kate

bonsaished

Hi Kate,

Yep, any page you see on the website can be made the front page :)

Let me know if you have any more questions,

Daniel

Default-user

Oh, great, thx, Daniel :) Bye

bonsaished

No worries, I’m here if you need us!

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I’ve been waiting all day for a solution since I was told today It was going to get fixed. I really need the layout of the Website working well. Please let me know when you can. I have all plugins disabled and still don’t work. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

The live demo doesn’t load?

bonsaished

Hi there,

Looks ok to me now. We didn’t notice any outages today, but we do sometimes get 3-5 minutes of downtime for no apparent reason. Let me know if this is still an issue,

Daniel

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I think everyone ready for new release :)

We’re waiting…

Thanks..

bonsaished

Hi There,

Yes, so are we :D We’re in the final phases but we’re a small company and we still don’t want to sacrifice quality for speed. In the meantime we are supporting the current version as usual :)

Daniel

Default-user

Thanks for your reply.. :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Any news/ETA on the new front-end submission?

bonsaished

Hi arexcedian,

We’re still a while away as we’re developing a new theme. beside that we’re focusing on existing features on Estatement. Front-End submission IS coming, but we’d rather take our time and build it well than build it quick!

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Can Range Slider be configured to include “0” in some way? I use it on custom details and if I set it to “0” it shows up blank in the range slider (and still remains blank after “sliding”)?

Thanks :)

bonsaished

Hi Kroelben,

We’ll need to take a look at this for you. Could you send us a message via our contact form so we can add this to our support queue and send you an update via email?

Thanks :)

Daniel

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars

Demo does not work

bonsaished

Hi edviga,

It looks good to me now, perhaps it was just a server reboot, it sometimes happens. Are you still seeing the issue?

Daniel

edviga

Now all is well. Thank you!

bonsaished

Thank YOU for letting us know, it is very important for our demo site to work :)

Let me know if you need anything else,

Daniel

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi,

What about update Daniel? Do you have exact time? We’re still waiting..

Thanks

bonsaished

Sorry, there isn’t and won’t be an exact time. We were a bit stupid to commit to a date previously and we’re not going to make the mistake again!

That said, the test versions of the theme have been sent out to some buyers. Unless they come back with major issues, the theme will be out soon!

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, still really happy with the theme. However, for some reason our map page is not displaying any of our properties. I know their addresses are correct as the maps on each property page work great. Any idea?

bonsaished

Hi There!

This may be a server issue but it could also be a javascript related error. Could you contact us via our contact form and send us the URL of your map page? We’ll figure it out in no time :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Nothing is working…my sliders do not work, my slideshow dont work, my tabs dont work….everything leads to the template and the jquery library….Can you please resolve this for me?...I cant keep working…I am stuck

bonsaished

Hi There,

Have you since resolved this issue? I had a look and your slideshow works fine. Could you drop us a line via our contact form and let us know exactly what’s wrong?

Daniel

Default-user

the jquery needed to be updated. I reinstall everything and start from scratch since by the time it takes you guys 5 days to answer. By the way did I tell you that your customer service is the worst I have ever seen…the worst

bonsaished

Hi There,

That’s weird, most people say exactly the opposite :( I’m sorry if we’ve been slow, we usually aren’t but sometimes we do miss things.

If you have any more issues drop us a line and we’ll get to it as soon as we can,

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
jen3232 Purchased

Hi Daniel,

I m having trouble with making some of the properties bookable. I have updated to the new zip you send me but no luck. I also watched the video you sent out so im guessing we might end up with something closer to the airbnb look.. do you suggest i wait until you guys are finished or turn some of the properties bookable on this version?

Q1: if you re putting together the airbnb look, how long do you think its going to take before I can use it? Q2: if not, could you tell me what to do to allow for a property to be bookable on the current version..

Thanks Jen

bonsaished

Hi Jen,

I’m sure that the booking issue is either due to settings or perhaps a theme bug. Could you drop us an email like before, our email servers are now up and running so all should be well :)

I’m hesitant to give a time frame for the new version since we’ve received some rightful criticism about promising too early dates. Let’s talk via email :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Italy

There are new for the new version? I have clients little patients, I made promises that I have kept, I understand that you do not want to give a date, because you have not met for 3 times, but at least a month of release, you owe this to us.

brandon_massy

thanks for reply.

bonsaished

Sorry about that, we’ve been (still are) struggling with the flu. While we are very close now, I will still not give a date due to the same reasons. I would rather you be angry at me because I refuse to give a date than because I give a date and then don’t make it.

Once we’re done with this update, which will be well worth the wait, we will not make this mistake again, new releases will not be announced at all :)

Daniel

brandon_massy

ok, I’m not angry … I stress to my clients! the theme is gorgeous .. I wish I could give you a date to my customers even just the month! thanks anyway .. Heal!!

bonsaished

I’m trying but it’s not going well :D I think you are on the mailing list so you will receive a notifications as soon as it’s out :)

Daniel

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

Thanks for all the support. One last question for you. I don’t know why but when I add a new property, then add the location via address or latitude, longitude. Its still not showing up on the map. and of course I have the show on map clicked on, do you know what I could be missing?

Thanks!

bonsaished

Hi there,

Could you drop me a line via our Contact Form? We have an update which might fix it, if it doesn’t we’ll need togo in and investigate :)

Daniel

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