Support for Eternity - Responsive Wedding Wordpress Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ThemeChills, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from ThemeChills:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where do I find the demo content file?

The demo content file comes included in your main download. To find this go to http://themeforest.net/downloads then click on the All files & documentation link.

Once you have your main download, make sure to unzip this and you will find a file named in the following format theme.wordpress.yyyy-mm-dd.xml.

Where do I find the documentation for the theme?

To find the theme documentation file please this go to http://themeforest.net/downloads then click on the All files & documentation link.

For more detailed information please visit the Envato Market Help reference link found here.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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