An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by Ilyon.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I am using the dark template and have set up the portfolio carousel on the front-page… but I cannot see the videos.

In order to force portfolio carousel working on front page you must have PORTFOLIO posts with featured images specified for any post. Also, if you want to have a video link to be opened in lightbox (in front page as well) you need to enter a video link (ex. http://vimeo.com/10779472) in the “Video Portfolio Insert Form” (above the post content editing window).

To say simple, in your site you just don’t have a featured image in order to be clicked to start playing video. Add any image for your video as a cover picture.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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