An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Bebel

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Bebel:

In order to get support, you will have to register for our forum.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

The event drop up doesn’t work. It drops down and I can’t use it! What’s the problem?

You will have to define a background image for the event. Do that by uploading an image in the “slider” tab.

If you do not upload an image, it will fall back to the default image background setting that you can define in the theme configuration panel. Make sure this field is not empty.

The reason why it affects the dropdown menu is of technical nature. If the background image is not loaded correctly, your browser will stop rendering javascript and thus the drop up window won’t work anymore :)

If you did set up a default image and / or one or some slider images for the event, drop us a mail through our profile with a link to your website.

No mail is beeing sent! The loading wheel keeps spinning.

This is a bug which is fixed with version 1.6.1.

If the bug still persists, then there is something wrong with your smtp settings. Some hosts seem to not be supported – you can always use the sendmail or mail() feature. As long as your host is not on any mail provider’s blacklist, both features are just as secure as smtp.

The emails are not logged in the backend, but the user subscribed! What is wrong?

In most of the countries, you do need special permission to access the users email address. By law, he has to subscribe to some kind of newsletter in order to allow you to send him mails that are not related to his purchase.

We can, however, remove this restriction at your own risk. We can not be held responsible for any issues that will occur.

If you need this restriction to be removed, contact us through our profile page and we will get in touch with you.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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