Discussion on eVOlution - Premium Responsive OpenCart Theme

31 comments found

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Well, this is not very nice: you are sending us to the forum so your Themeforest comment section stays clean – but on the forum you are leaving us like beggars waiting for your solutions to this bunch of bugs caused by your incompetence… I bought this theme more than 10 days ago but nothing works at it should. So much for the “We are sured that this is one of the best OpenCart theme ever seen”. I am sured that’s one of the worse Customer Service i have ever seen.

themetony

Hello, mobiphone.

Developers haven’t access to the comments section. That is why we are gatherng all the customers request in forum. What is the link to your request? I will check its status on the forum.

Best regards, support team

themetony

Your last comment was from the March 7th. So, your statement about “10 days” isn’t true.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

We have natinal holiday on Monday. So, i’m assuming that you will be replied tomorrow.

Sory for the inconvinience and delay.

Best regards, support team

Default-user

i said i have 10 days since i bought the theme, not since i made the last comment, stop being defensive and start helping your clients. I still think that the theme is indeed very interesting, but what’s that good for if i can’t use it and i keep loosing money every day because i have more errors than products listed? I was not picking on the theme but on the customer service.

Default-user

I must agree that the reaction was very prompt – it seems that the customer service is working and is doing a great job… perhaps it was only bad timing. So please disregard my comments on this subject

themetony

thank you for your feedback.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i buy this theme but really having big problem with support :(

these guys are proving them self a bigger company than Apple or Microsoft or Google.

to get support first you have to register on their forum and then crate a post in proper forum for help, this is really bad.

i register on form and send them message and did’t get reply for 2 days and after 2 days i got reply that you send us request on wrong forum, again submit the request in proper forum.

what is this support ?

till now i have no support and upset on this, i suggest peoples to think 100000s times before buying from them and also i am also contacting http://themeforest.net/ about all this.

Really not Happy :(

Thanks

themetony

Hello, irshadhussain.

I’m really confused. We think that support forum is good idea. You are the first who is strugling with the registering and posting on support forum.

What are your exact questions/porblems? I will try to forward them to our developer.

Best regards, support team

Default-user

dear, first of all we all are struggling every one who buy your theme like @mobiphone cause your theme is full buggy and your customer support is really worst.

we need to beg for help for many days in PM , Emails and forum and when we got reply after 1 or 2 days is like this ” please post your question in proper form”.

what is this ?

you should give email so that peoples can easily email and get reply rather that forum thing which i really hate.

i have bought many themes from this website and i got really good and friendly support and help but not you.

i really ask every one who is looking to buy your themes, they should think 10000000s times before buying :(

themetony

The only place where you can get qualified support for our products is our support forum – http://support.ethemeuk.com/ There are few simple reasons, because we used such scheme: it is very inconvenient for us to monitor multiple places if support requests where made ( themeforest different products, our themeforest mail account, facebook group, twitter etc) Therefore We decided to channel those requests at one place and make it available to everyone so everyone can get benefit.

I’m sured that this is good idea.

I personally replied to you in the email according to your requirement. Do you still have pending requests?

Best regards, support team

themetony

Btw, we have 5 star account. We have 4.77 level – i think this is perfect result (please compare with other developers).

Best regards, support team

Default-user

dear i have pending request from last 2 days no update on your support portal, you ask me in email that i can PM the support and i send them PM but got reply 2 days back ” Please post it on Forum” i posit it in forum but no reply.

do you think replying some one with one line “please post it on forum” after 2 days and then no update on forum for 2 days is professional?

yes i do have pending request in forum and waiting for reply from 2 days ?

themetony

Your last comment was yesterday – on the March 13th. About what 2 days are you asking about?

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

So, i’m assuming you will be replied today soon.

Best regards, support team

Default-user

Dear

there is lot of issues with theme, i just find out one more issue the price slider on category page is showing wrong numbers, it should show proper price.

in category page , when we move price slider it shows some numbers like 20-2000 which is not correct, all price sliders shows price range with selected currency.

i check on your demo site , its same but its not correct.

this is bug in your theme , can you please look and let me know how to fix that.

themetony

I have rechecked our demo. I don’t see any bugs with price slider and currency.

Can you explain in another way or send me the screenshot or video of what is wrong?

Best regards, support team

Default-user

how can i send you screen shoot ?

why you can’t see bug , did you try to move price slider on product category page, when you move you can see range of prices , in your slider its showing wrong range

themetony

ok, i understood. we will fix it on our next updates.

Best regards, support team

Default-user

Dear

in your theme you write BLOG READY but you have to write that our theme did’t include BLOG.

i ask your support team about BLOG and they say to me dumb, this is really bad when you speak with your customers in this language.

actually i am not dumb but they are bunch of STUPID and they don’t know how to talk to customer.

i am just deleting your theme and bye bye.

themetony

We didn’r write in the description that our theme includes blog. We wrote – BLOG READY. Do you see the difference?

I have carefully reread your communication with our developer. She DIDN’T say you “dumb” – http://support.ethemeuk.com/viewtopic.php?f=17&t=188&sid=ae2908857d3d4182b2cd8ea7d03c4d45

Other user with the nickname ” mobiphone” named you “dumb” and i think that he is right. He (not our support team) explained you what means – BLOG READY.

I wish you a good day and good luck! Let me know if you have any questions about our theme.

Best regards, support team

  • Has been a member for 0-1 years

support cant help or dont know how to use modal windows, that used in theme. Great

themetony

Hello, bank911.

Please, submit your request on our forum in related topic – http://support.ethemeuk.com/ Our developer will check your issue.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
actarus Purchased

hi

i like this theme, very clean design, good job. My question is on the contact section, where miss a form for send an email. i wonder why , and if you can you put a form inside the section ? THX

themetony

Hello, actarus.

Thank you. Please, resubmit your question on our support forum – http://support.ethemeuk.com/ Our developer answer your questions.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

you didnt include on the Installation manual HOW TO ACTIVATE THE SHOP BY (top category menu), how to?

Default-user

i cant seem to make the SHOP BY drop down category menu at MEGU MENU appear. need help on this asap/

themetony

Hello bellemayhem,

Did you try Extensions -> Modules -> “eVOlution theme configuration options” -> Mega Menu tab -> “Hide/show Megamenu in Header” option?

If you have more questions submit it to our support forum – http://support.ethemeuk.com/ Our developer will reply asap.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

irshadhussain – perhaps you could read my reply on the forum again, this time more carefully: i said: “a dumb question (as “perhaps this is a dumb question from me”), i never called you DUMB, you totally misunderstood. As a forum member, i was trying to help you understand your problem and get an answer. I never called you or anybody else DUMB. Please use a translator before making these allegations.

themetony

Hello mobiphone,

Thank you for your help.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The support is terrible, unresponsive and the template breaks the site when you implement translation.

There are lots of bugs and the installation manual is barely helpful. How can I refund? or report this to envato?

themetony

Hello bellemayhem,

Our theme supports all default OpenCart feature. What transaltion issues do you have? Give me please forum topic URL, I will review it.

What bugs do you mean. Submit all bugs to our suppor forum – http://support.ethemeuk.com/ We will review and fix it.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, If a product is Out Of Stock with quantity 0, then still the Add to Cart button is displayed. How to replace the Add to Cart button with Out Of Stock text ??

Kindly reply asap.

Thanks, Ritu Jain

themetony

Hello, ayanmehta03.

Not sured that this question is related to our theme. I think it is related to the beasic opencart software. As far as i know there is sucn option in mahento, but i didn’t remember it in opencart. Are you sured that default opencart has such option? Can you give me the link to check?

Best regards, support team

Default-user

Hello, I purchased this theme http://themeforest.net/item/evolution-premium-responsive-opencart-theme/6663000 .It is an OpenCart theme. Now my question is related to OpenCart theme only. Here whenever a product is Out Of Stock, then the text is displayed of ‘Out Of Stock’ but still the ‘Add to Cart’ button is displayed, which is clickable. Kindly resolve this issue. As of now we have deployed our testing application at http://pinkandyou.cloudapp.net/pinknyoulatest/. You can find the issue for Out Of Stock Product here. On home page, for Featured Products, you’ll find the Out Of Stock products.

Thanks, Ritu Jain

themetony

Hello ayanmehta03,

“out of stock” functionality works in the same way as in default Opencart template. You can check this on official demo – http://demo.opencart.com and admin, for example, for product Apple Cinema 30”, – http://demo.opencart.com/admin/index.php?route=catalog/product/update&token=10ed2fbf431fd5b310a92f675022d626&product_id=42. As you can see on default template: this product has status out of stock, but a customer can add it to cart. You can set quantity of such product as 0 and nobody can buy it.

Best regards, support team

Default-user

Hello, I want the button ‘Add To Cart’ should be replaced by ‘Out Of Stock’ button when the product is 0 in quantity. For this I purchased this extension http://www.opencart.com/index.php?route=extension/extension/info&extension_id=4730 . I followed all the instructions but still the ‘Sold Out’ Image is not displayed at the top of the Product when the product is not in stock. Kindly help me out….Please Please Please …..

Thanks in advance… Ritu Jain

Default-user

I want that as soon as a visitor looks into the product image, s/he should come to know that the product is Out Of Stock and when s/he searches for Add To Cart button, s/he dont find it. Instead Out Of Stock should be written there….

Kindly resolve my query…

Ritu

themetony

Please, resubmit your request on our support forum – http://support.ethemeuk.com/

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=281072663ab5a24414e4abefce09b295

Our developer will check your issue.

Best regards, support team

Default-user

Hello, I posted my query at http://support.ethemeuk.com/ but till now there is no response…. Kindly help …please

themetony

I don’t see unreplied posts in “eVOlution – Premium Responsive OpenCart Theme” section. Can you giev me the link to your topic? I will check its status.

Best regards, support team

Default-user

Hello, As suggested by you, I made my post here http://support.ethemeuk.com/search.php?search_id=egosearch&sid=cac70def6dd8cbe0ef5574fbcb9fa845. After submitting the post the message was displayed that this post will first go fr approval and then only it will be displayed. So I think I is not yet approved, so I myself am no able to see my post. Things are getting delayed, kindly help me. My issue is – I purchased this theme http://themeforest.net/item/evolution-premium-responsive-opencart-theme/6663000 .It is an OpenCart theme. Now my question is related to OpenCart theme only. Here whenever a product is Out Of Stock, then the text is displayed of ‘Out Of Stock’ but still the ‘Add to Cart’ button is displayed, which is clickable. Kindly resolve this issue. As of now we have deployed our testing application at http://pinkandyou.cloudapp.net/pinknyoulatest/. You can find the issue for Out Of Stock Product here. On home page, for Featured Products, you’ll find the Out Of Stock products.

Please provide direct help … Please

themetony

The only place where you can get support is forum. I’m not a developer and can’t provide you help. I rechecked topics that are waiting for aproval – i didn’t find you request. I also rechecked evolution topic – there is no unreplied requests.

Your link – http://support.ethemeuk.com/search.php?search_id=egosearch&sid=cac70def6dd8cbe0ef5574fbcb9fa845.

doesn’t show your topic.

Please, recheck your submit. Sory for the inconvinience.

Best regards, support team

themetony

I also reread your comments section -

>> I purchased this extension http://www.opencart.com/index.php?route=extension/extension/info&extension_id=4730 . I followed all the instructions but still the ‘Sold Out’ Image is not displayed at the top of the Product when the product is not in stock.

We are not able to provide support for code customizations or third-party plugins/extensions. Did you contact with this problem the developer of the purchased extension?

Best regards, support team

Default-user

Hello, There is again a new issue. I dont remember what changes I did, suddenly the prices are not displayed along with the products at the home page and at the Category Page. Kindly assist….

Thanks, Ritu

themetony

Hello, Ritu.

Did you submit your request on our support forum – http://support.ethemeuk.com ?

Best regards, support team

Default-user

Hello, Kindly reply on these 3 points -

1. How to set the Social Profile button as enabled at the Left Navigational Bar of this themed website ?

2. From where are the ‘New’ Products displayed at the home page ? How can I replace the products over there ?

3. From where to make a post/message here at http://support.ethemeuk.com/ucp.php?sid=9ca3e71461d70b15dd1d2101406a0e61&i=prefs&mode=view

Kindly reply asap ..since I’ve to make my site live by tomorrow. ...

Thanks, Ritu Jain

themetony

Hello ayanmehta03,

3. add item purchase code in UCP (user control panel). go back to board index, browse to item’s support forum (you should see it unlocked, after you add purchase code), read FAQ / existing topics for case somebody has the same question. Create new topic and submit your question.

For 1 and 2 submit them to our support forum – http://support.ethemeuk.com/ Our developer will reply asap.

Best regards, support team

Default-user

Hello, From where to find my Purchase code. And where to add it.. dont find any textbox there ..Kindly help..

Thanks, Ritu

themetony

Hello ayanmehta03,

Check FAQ for details – http://support.ethemeuk.com/viewtopic.php?f=5&t=16

Best regards, support team

Default-user

Hello, How can I add one more catalog to my website www,pinkandyou.com. At the left navigational Bar, there is a link saying ‘catalog’ which displays all the Jewellery Categories. Now I want one more category below it saying ‘Dresses’. On click of Dresses, all the corresponding categories should be displayed. How to do that.

Kindly help, Ritu

themetony

Hello Ritu,

Theme doesn’t have such feature. We can do it as custom change. Email etheme2@gmail.com to get a quote.

Best regards, support team

Default-user

Hello, I want to get Pixel Integration at the Thanksyou page of my website. Kindly suggest how to do that and which all pages are to be changed.

Thanks, Ritu Jain

themetony

Hello, Ritu Jain.

Can you give me the link to this extension? Did you try our theme with it?

Best regards, support team

Default-user

I have this code which is to be merged <iframe src=”https://secure.komli.com/p.ashx?o=208&p=saleamt&e=231&t=TRANSACTION_ID” height=”1” width=”1” frameborder=”0”></iframe>

I dont know where to implement it. So not tried it in evolution theme.

Kindly help.

Thanks, Ritu

themetony

Please, submit your request on our support forum – http://support.ethemeuk.com/

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=47b173449231fa16aab94c9f97371870

Our developer will send you necessary instructions.

Best regards, support team

Default-user

When I go to submit my request at Control Panel ? Private Message > Compose Message it says “We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature.” . Now how to post my message ?

Help plz

Ritu

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Ola, somos uma Agencia Digital de Porto Alegre, Brazil. Estamos com algumas dificuldades referentes à instalação do tema e percebo que não apenas nós mas diversas outras pessoas compartilham da mesma dificuldade.

Gostaria de ter nossas dúvidas respondidas aqui no próprio ThemeForest, e não em foruns ou outros locais pois a compra foi efetuada diretamente aqui.

Nossa principal dificuldade é em relação à ferramenta ZOOM IN/ ZOOM OUT. Ela está instalada porém não está funcionando. A documentação sobre o tema é precária e ineficiente então gostaríamos de maiores esclarecimentos sobre o que é necessário para ativá-la.

Obrigado.

themetony

Hello, josiasoliveira78.

Can you resubmit your request in egnlish?

Best regards, support team

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years
crigus Purchased

I’m having problems with megamenu, is not working, someone can explain me why .. now I enabled it and still does not work!

themetony

Hello crigus,

Submit your question to our support forum support.ethemeuk.com Our developer will reply asap

Best regards, support team

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars

ATTENTION!

Hello, dear customers.

Thanks for your purchase. Unfortunately our developer is on summer vocation from June 30th to July 13th. So we are unable to process some of your tickets on our support forum (http://support.ethemeuk.com/). Don’t wory all the requests will be processed on July 14th. Hope for your understanding. SORY FOR THE INCONVINIENCE. Let us know if you have any questions.

Best regards, support team

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