54 comments found

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

I’d post this on your support site, but it doesn’t work.

Testing the theme on my site on my Android phone I noticed that there’s an Evolux. logo stacked on top of the site logo. When I add a Retina logo, then it displays the same site logo twice.

vennerconcept

Hi, can you send the problem details to our e-mail : heyvenner@gmail.com or try our new support forum http://venner.co/support

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Indonesia
  • Referred between 100 and 199 users
  • Sold between 10 000 and 50 000 dollars

NEW SUPPORT FORUM : http://venner.co/support

Hi everyone,

We have launched our new support forum.

http://venner.co/support

Because the old support forum is broken, we don’t use it anymore.

Thanks for your attention.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States

I posted the issue to your new support forum two days ago, no response yet.

vennerconcept

Hello sreuschling, Please check again or reload when it not shown, we have answer your question. Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Indonesia
  • Referred between 100 and 199 users
  • Sold between 10 000 and 50 000 dollars

NO MORE MISSED MAIL

We concentrated support e-mail to : vennerhelp@gmail.com

Sometimes our team missed email from the theme user, it’s because we use same email address as our primary mail and support email before.

To reduce this problem into no more missing mail and provide the best support for our client, so we use vennerhelp@gmail.com as our concentrated support email for our theme user now.

but before send any support mail, make sure to open our support forum first and read any of bugs we have fixed : http://venner.co/support

thanks for your attention :)

  • Bought between 500 and 999 items
  • Has been a member for 3-4 years

hey,

can i randomize the Client’s display on HOME?

vennerconcept

I’m not sure with what you mean sir. Can you please explain it more details?

red-baron

i would like each time the page is load randomly other customers references. currently are the last 10 displayed in your demo.

vennerconcept

Right now we don’t have that feature on evolux.

But, that’s a good idea. I will note it for our next updates. Maybe it will take a little longer because we still in progress in the new theme. Please wait. :)

Cheers. Venner.

  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Slovakia
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Envato Studio (Microlancer) Beta Tester

Very nice theme. Looking very clean, good work :)

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
dnj14 Purchased

Will you have a theme update to support the TinyMCE editor instance in this theme? I can no longer insert shortcodes using the editor since updating to Wordpress 3.9.

vennerconcept

it’s done :)

Default-user
dnj14 Purchased

Great! Thank you. Where would I get the update from?

vennerconcept

you can download it here, please go to your account name on top right and click download link on dropdown menu, if you still have question pleas contact us

best,venner

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

Hi,

Is this theme up-to date, I mean compatible with WP 3.9

vennerconcept

Hi,

Yes, this is updated :)

thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kaymg Purchased

I have the same problem as dnj14 with inserting shortcode and the same problem that sreuschling reported 4 months ago (Evolux logo instead of uploaded logo on mobile devices). I have emailed you (twice), but no answer. Your supportforum has been ‘under construction’ for weeks now and I’m running out of options here. Please help!

vennerconcept

have you try latest updated version? thanks

Default-user
kaymg Purchased

Where can I find the update? The theme doesn’t show an update in WP

vennerconcept

just download from your themeforest download page, then re-instal it

Default-user
kaymg Purchased

Tried that. It’s the same version as the one I have. Change log says version 1.1 august 2013. I tried installing it anyway, just in case you forgot to edit changelog.txt, but the issue remains the same.

vennerconcept

i was send updated files to your e-mail. thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United States

I have the same problem as everyone else – Shortcode deos not work!

vennerconcept

have you try latest updated version?

Default-user

Yes i’ve the latest theme and problem remains.

vennerconcept

hi please send this issue to vennerhelp(at)gmail.com

we’ll provide updated version of evolux.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

same question as others – what about shortcode?

And I need to use wider subset of Google Fonts (&subset=latin,latin-ext’) to correct displaying of unicode chars. Can you advice me where to change it and how?

What are the differences in “new” update 1.1 from August 2013, I found nothing (comparing the file set).

Thanks

vennerconcept

hi please send this issue to vennerhelp(at)gmail.com

we’ll provide updated version of evolux.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I purchased this theme a few days ago and I am having issues installing the PSD files included in the theme. I have sent an email looking for support and I am still waiting on a response.

vennerconcept

hi Sdoogie68,

can you resend your email? we already respon all email but some email reported back with error said sender email was not valid

best, venner

  • Attended a Community Meetup
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 200 and 499 users
  • United States

Hi there,

Do you have plans to make this theme WordPress 3.9.1 compatible in the near future? I ask because the item page says it’s only compatible up to 3.5….

vennerconcept

hi two2twelve, don’t worry about that, the newest update have fully compatible with wordpress 3.9.1 , if you found any problem please send us an email

best, venner

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi There, how do I install the theme update without losing all my previous settings? Should I keep my old style.css file?

vennerconcept

hi Francoisdupreez, yes, you can keep your old style.css, but for further change is better if you use custom style on admin theme setting

best, venner

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