Discussion on EWA - Bootstrap Multi-Purpose Wordpress Theme

548 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just purchased this template yesterday. The template install portion went smoothly, however when I attempted to import the dummy data for the template, the upload lags for several minutes and then returns an internal server error. I tried to install the software numerous times over the afternoon yesterday and again today to no avail. I am hoping you have some suggestions as I really want to get this template working properly.

Regards, Brian

freevision

Hello Brian, thank you purchasing. Could you please open a ticket for us and share your admin credentials. We need to see what went wrong on your side. Cheers

Default-user

Just went over to your support forum and sent in a request. Since the forum is public, I do not feel comfortable giving my admin or login credentials for everyone to see. I did however list the full error code and the areas I have checked with my web host.

Default-user

Also as a side note, yesterday the dummy data was maxing out my CPU usage. Today the CPU usage was in the normal range and still giving me the 500 Internal Server Error Code.

freevision

Hello,

Please enable WP_DEBUG, lets see what errors occurs. And you can reply your own post in “private” mode or add private message like below;

[private]your sensitive data goes here[/private]

also described on topic creating form.

Regards.

Default-user

Just heard back from support. Apparently, they are saying that the import of dummy data import process is not in your control and that the plugin itself is official plugin. I tried using the current version of WP which is 3.6 and I also tried using 3.5 and the same problem occurs. Looks like the dummy data isn’t working right for me and I am unable to use the theme. Too bad because I do love the look.

freevision

Hello,

If you are having Internal Error messages on importing process that highly means server errors, and as learn by experiences it about “hosting limitations”. Please enable WP_DEBUG and try to import dummy data again. You will get more detailed error messages about the process.

Regards.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United States

You were incredibly hostile with me when I asked for support concerning conflict with having WP Bakery already installed and not being able to activate it with your theme active. I was patient and courteous and didn’t deserve the hostility. I would like to use your theme, but a fatal error like this where it WSOD’s my site I can’t have. So please provide support or I will have to leave a 1 star review based on how you responded, blog about it with a well SEO’d PR1 review, and contact envato for a refund.. which all that would be my last resort. Like I wrote earlier, I would still like to use this theme, but I didn’t deserve to be barked at like that 10 days ago or be talked down to.

freevision

Hello,

We saw the message you left for Visual Composer (on mixey’s board), and they pointed you to some documentation that is what we exactly applied already.

There is no open ticket in on our old ticketing system, please share your ticket ID and let us check.

And please use http://forum.ozysupport.com/ from now on.

Regards.

DavidAELevy

Ticket was removed on second thought I’ll pm you the ticket number since there’s no password required to see ticket data, just email and number

freevision
ozy@ozythemes.com, you can submit an email here. Please let us access your site FTP and WP admin panel. Lets get done with it.

Waiting your email.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years

What happened to Effektive?

freevision

Hello,

EFFEKTIVE will be available again sooner. We have made huge updates for it.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

What DaytonFlyer said!

Ive posted a ticket for Effective and no response. I was waiting for an update to correct the dark space below the layerSlider.

Please let me know what i need to do now?

Thanks Freevision

freevision

Hello,

No worries, Effektive will be online again sooner.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I have asked this before and I am asking again…

1) How do I adjust the height of the main navigation bar? Not the text content >> home, about …but the whole height including background colour.

2) How do I adjust the width of the site? it is too wide for me

Direct me to where I can edit the css class or id.

Thanks

freevision

Hello,

1 – Appearance > Theme Options > Primary Navigation > Height, doesn’t work for you?

2 – There is no simple way to do it. And not a list available of the points what have to be edited to put the site in any wanted size.

Please submit your questions to http://forum.ozysupport.com

Regards.

Default-user

It does not reduce the height of the background colour – it only reduced the height of the text associated with the nav menu.

What do you mean there is not single way to change the overall body container width? I submitted a ticket before and I will create one tomorrow.

Please i need this fix…It is my second time of asking same question after purchase.

freevision

Hello,

We will try to help you. Which version of EWA are you currently using? Because just answering your answer before I have tested that feature to check if really anything wrong. But it worked for me.

Regards.

Default-user

version 1.7.

I have registered but I cant seem to find a place to drop my question in your forum.

Please I need this resolve asap…I have asked this question before without any resolution.

Default-user

I have also sent you a username and password to your email.

freevision

Hello,

I am waiting for your mail. And once you open http://forum.ozysupport.com/ you will see registration / login links at left sidebar.

Regards.

freevision

Hello,

We don’t have any mail from you (or similar) yet, please make sure you have sent to ozy@ozythemes.com

Regards.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Hi just downloaded new version V1.8 and did a fresh installation, BUT… Visual Composer doesn’t show up anywhere….!!

Please help !

Thanks.

freevision

Hello,

Please http://forum.ozysupport.com post a ticket here, let us take check.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

After updating to 1.8, the flex slider (image gallery) shows a white 1px line on the right as seen here: http://picload.org/image/oacpaco/whiteline.jpg

The dimensions of the images correspond to the dimensions of the slider. Please advise.

Default-user

this seems to happen in chrome only. reverted to 1.7 for now.

freevision

Hello,

Thank you for reporting. It seems it is happening on only when Slide effect selected for Flex Slider. We will look for an update or fix it by our self and update again.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Djjax Purchased

Ozy,

Is there any way to deactivate the Testimonials Functions on the theme ?

Cheers..

freevision

Hello,

function/custom-post-types.php remove the lines between 31-52

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Slovenia
Vennett Purchased

How do I get rid of this meta???

<meta name="generator" content="WPML ver:2.7.1 stt:48;0" /> <link rel="alternate" type="application/rss+xml" title="New products" href="http://perunika.org/?post_type=product&feed=rss2" /><div id="fb9735872"><p><a href="http://www.onlinegamblingwall.com/" title="online gambling boxing">online gambling boxing</a> bonus use which one casino online. Internet casinos strive serving us all the finest table games <a href="http://mobilecasino0.com/" title="site web">site web</a> bonus live roulette. You could try <a href="http://www.usacasinodeals.com/accept-mastercard/" title="us online casino that accept mastercard">us online casino that accept mastercard</a> right now to win a large amount of bonuses. You should try <a href="http://en.wikipedia.org/wiki/Online_casino" title="Wikipedia Online Casino">Wikipedia Online Casino</a> right now to gain a decent amount of money. </p><p><a href="http://www.best-slotmachines.com/" title="free slots machines with bonuses">free slots machines with bonuses</a></p><p><a href="http://www.bestauscasino.com/" title="useful link">useful link</a></p></div><img src="http://nojsstats.appspot.com/UA-38817919-3/data.com" height="1" width="1" />
freevision

Hello,

It look kinda unwanted meta. Please check if your files/site not modified in an unauthorized way.

http://forum.ozysupport.com/ we would like to take a closer look for you, please post there too.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can’t figure out how to make the header, menu area opaque or transparent. How do I do this? Forgive me, I am a newbie…

Default-user

Part 2, I can’t figure out how to resize a featured image in a post. I can’t seem to find an option for size or to disable featured image from showing up in post. Any help will be tremendously appreciated. Thanks!

freevision

Hello,

1 – Use a transparent PNG file.

2 – This might help http://ewa.ozythemes.com/help/components/teaser-grid/

And please always submit your requests to http://forum.ozysupport.com

Regards.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Hello,

Where and How can we change and/or modify CSS options for the “myBackgroundClass” class. We would like for example to change “myBackgroundClass15” to make it less transparent. Can’t seem to find the way to do this.

Also, how do we get to extend the boxed background from navigation all the way down to footer like in “Home Layout 10 example…?”

Thanks you much for your help.

freevision

Hello,

As I remember responded your question on our support forum. Theme Options > Extras > Add-On CSS

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Did you get my email? I sent you an email with login info to my website yet I haven’t seen any changes…

freevision

Hello,

We will check, but as I remember last time we didn’t get anything from you. Please also add your themeforest username to make us sure what we are working about.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, After updating widgets – some of which didn’t work we get the following error message when we try to login in to our WP administrator account and also if we try to access our website at Abled.com: Fatal error: Call to undefined function ot_get_option() in /usr/local/pem/vhosts/111803/webspace/siteapps/18840/htdocs/wp-content/themes/ewa/functions/helper.php on line 143

Can you please help us fix this.

Thank you

Default-user

PS, We also uploaded the latest EWA update and the line 143 in question is this: $column_count = ot_get_option( $read_option );

freevision

Hello,

Please make sure you have updated all the files as described in Update Log.

Regards.

Default-user

All the files were updated. We had to deactivate some plug-ins after de-activating the theme. But once the theme was re-activated, we ended up with a bunch of formatting errors.

One problem we now have since the update is that we end up with black vertical bands on each side of the layout, despite the fact our image is 1925×940. The problem seems to be the Background Type (General) function in the Admin Panel in which the option ‘-nothing & background color / image’ overrides the Default Background Template of our image. The Background Type (General) function should just read ‘nothing’. How can we fix this.

One other point, is there any way to adjust the text box function in the visual composer so that when you copy and paste text, it maintains the font sizing and formatting. Currently, when pasting, it reverts back to the default setting and loses all formatting which has to be re-done manually – this becomes very time-consuming and annoying!!!

Thanks.

Default-user

We tried increasing the image size to 2560×1440 and that fixes the banding problem. Sure would appreciate your suggestions or solution for the text formatting issue. Thanks.

freevision

Hello,

Please create a topic (http://forum.ozysupport.com) and wrap your sensitive data with “private” tags as described on the form, let us take a closer look.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
tcop Purchased

Hello, I was wondering if there is a quick way to remove the “responsive” setting for style.css line 1969…

@media (max-width: 979px) { ...

The regular menu disappears too early and would like it to stay because testing on regular display resolution with smaller browser windows cause this to kick in.

Thanks!

Jeremy

freevision

Hello,

Actually responsive settings must not be a problem, probably you are asking for menu change on smaller resolution. And yes, together we can work on it, please submit a topic here http://forum.ozysupport.com

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Will_S Purchased

Hi

I would like to make a normal text header for the front or home page. How can I do this?

Much Appreciated

freevision

Hello,

Normal text header, not sure what exactly you are asking about. Please open a topic here http://forum.ozysupport.com

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

How can I retrieve, in PHP, the <button> background-color and :hover background-color currently set in option tree? Also useful would be the form input border-color.

I realise that the hover colour is being animated using jQuery but if I can gather the colours being set in the admin panel in my php scripts then I can keep the theme going in my bespoke elements.

Thanks!

freevision

Hello, If you’re intend to add a new option into the Admin panel we’re not provide this service. Admin Panel based on Option Tree which we can only show you how to activate a new option.

For more info please visit http://forum.ozysupport.com/ and create a topic.

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Djjax Purchased

Hi,

I’ve tried to set up Google Authorship on my latest Website. Looks like I screwed up on the set up as it was my first try.

I tried all over again, to reset from scracth, and for some reason it won’t work.

Did anyone experience that kind of issue too ?

Thanks for your help.

Cheers..

freevision

Hello, probably you missed something between the process. Please open a thread on our forum and share your admin credentials in PM. We’ll try to help you. Thank you.

Default-user
Djjax Purchased

Hi,

Forgive my ignorance, but what is PM and where should I find it on the Forum ??

Cheers..

freevision

Hello, PM: Private message. Once you wrote your message you’ll see a radio box under the message box that show in PM. Just select it that is all you need to do. So others can’t see your private infos. Thank you.

Default-user
Djjax Purchased

I love you guys, you make my day again, and I mean it…Cheers..

Default-user
Djjax Purchased

My first thought for PM, was Prime Minister. Well I guessed I lived too long in England, Right ???

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Will_S Purchased

Can any one help me with the visual composer? On the new v 1.8 when I open a page there is no VC . There are buttons down from the page content but they do not work at all

Thanks

freevision

Hello, I believe I responded you on our forum. Thank you.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi, I am very picky about themes for my own site and I LOVE this one. Previously I had tried out 5 different themes for my site and wasn’t happy with any of them. Thanks for all your hard work.

My question is how can I replicate the Layer Slider here… http://ewa.ozythemes.com/layout09/

Going to use my own images but I would like to use the same look.

Thanks.

Default-user

Ah, my apologies. I thought it was the layer slider because of the parallax. I know how to do this with the Revolution Slider.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Mexico
Mmike2 Purchased

Hello, 2 questions:

1. How to disable the revolution and layer sliders when seen on mible devices?

2. Is now possible to have a product category individual page?

Thank you

freevision

Hello,

1 – There is option to hide Revolution Slider under some specific resolution. For Layer Slider you need to add some css media queries to hide slider container.

2 – Not sure what do you mean.

Please open a topic at http://forum.ozysupport.com for further support.

Regards.

freevision

Hello,

1 – Revolution Slider has functionality to hide itself under specific sized set by user. To apply on layer slider, you have to add some CSS Media Queries to hide slider’s container.

2 – Not so clear about your question, please post a topic here http://forum.ozysupport.com for further help.

Regards.

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