An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Brankic1979, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Brankic1979:

Users must have PURCHASED tag next to their user name.

If you’re using contact form on our profile page (because URL of your website isn’t ready for public yet) you’ll have to let us know through item comments page.

Before asking questions, read the help fie (it’s in the ZIP you’ve downloaded) and FAQ of the item you’ve bought (below).

Support forum is in experimental phase, so I’ll still be answering through item comments…

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Resize script can’t work. Images on home page are not shown.

Thanks to Tino: Hi Brankic,

I figured out the problem and thought I should pass it on to you for future support.

As you suspected, the problem was with my host. I am hosting with HostGator.com I found the following document from ElegantThemes.com site.

You have to contact technical support to “whitelist” the timthumb rule. This can easily be done with HostGator’s Live Chat. Once the rule for Timthumb has been whitelisted, the permissions need to be set.

*NOTE… CHMOD 777 permissions do not work on HostGator. Set the permissions on it to 755 777 permissions will never work on Hostgator as it creates a massive security hole. Folders require permissions 755 and files require permissions 644.

I set the permissions of the timthumb.php file to = 644

I had to CHMOD all the following folders: wp-content = 755 themes = 755 FactoryWP = 755 javascript = 755 cache = 755 temp = 755

Then it worked!

Unfortunately, there was still the problem with your imported posts. They all point to your domain, brankic1979.com. Therefore, I went in and modified the timthumb.php file to include your external domain. This will get me by until I update the images to my own. Following is the code I edited in the timthumb.php file.

// external domains that are allowed to be displayed on your website

$allowedSites = array ( ‘flickr.com’, ‘picasa.com’, ‘blogger.com’, ‘wordpress.com’, ‘img.youtube.com’, ‘brankic1979.com’, );

Hope this helps.

Tino

Another solution for the same problem.

http://www.ridhuan.com/blog/2010/12/solving-the-timthumb-issue-on-000webhost/

I have recently set up a new WordPress blog that use TimThumb.php to for thumbnail and image resizing. When I test the blog on localhost using XAMPP there was no problem at all. The theme works exactly as the theme’s preview page. A problem arises after I uploaded and installed the blog to my 000webhost server. Some images did not appear as they should be. I check all settings in my server and I could not find any problem. Then I tried to install the blog to my Exabytes server and everything works fine. It is now obvious that the problem is with 000webhost. I finally Googled some information and found out that the timthumb.php file is not suitable to be used on 000webhost server.

Thanks to Bad Karma[CORE] I manage to solve this problem with a bit of my own tweak. The file that attached in the forum still don’t work for me but I manage to find out where to edit the source code. The file from Bad Karma[CORE] have redundant php scripting block (<??>). What I did was just removing those and now my TimThumb works perfectly on 000webhost. I did not check what are the difference between the working timthumb.php file and the original timthumb.php on the Google Code. You may check them for yourself if you like.

FLV on portfolio page

pietpuk18 says

Just to inform people. I got flv video working using this information:

http://forums.no-margin-for-errors.com/discussion/905/playing-flv-movie-file-with-pp-3/#Item_3

Install jw-player as mentioned in forumpost above. Then in video url use this:

jwplayer/player.swf?&file=http://yourdomain.com/wp-content/uploads/2011/03/yourmovie.flv&autostart=true&controlbar=over&width=640&height=360

Works for me!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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