An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
When i activate the theme i get this error Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or ‘}’
The short answer is that your server is running PHP4 , the solutions is to upgrade your PHP version and the theme is going to work fine.
Having problems with the images?
Once installed and in-use, TimThumb will automatically create a cache subfolder (this folder is inside the scripts folder ) with proper write-permissions (if it doesn´t already exist). If your host server doesn’t allow this by default, be sure to manually change the /cache/ folder permissions to 777. If your web-hoster doesn´t allow 777 permissions or if 777 doesn´t work, try 755 which sometimes solves the issue.
If this does not work, the theme includes another resize script, you can enable that script using the Theme Options Panel
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.