An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Kriesi, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Kriesi:
If you have any pre-sale questions feel free to use the Themeforest item comment section
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Postratings do not show up, what can i do?
Usually the postratings plugin should be initialized automatically. If thats not the case just download the plugin here:http://downloads.wordpress.org/plugin/wp-postratings.1.50.zip
Make sure to deactivate the theme, then install and activate the plugin. Afterwards reactivate the theme.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.