An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I wanna show my sidebar in single column all the time.


You should do just like this, http://www.screenr.com/5WU7

I wanna set full width on my blog section. How can I do that?


Please watch this video, http://www.screenr.com/oWU7

.blog .wrapper.main-content {width:100%}

How to change post glow effect or disable and change background color

Insert this styles in your Theme Custom CSS section.

iconImage:hover, .iconInstagram:hover, .iconVideo:hover {
opacity: .5; /*<b>This is glow effect</b>*/
-ms-filter: "alpha(opacity=50)"; /*<b>for IE</b>*/
filter: alpha(opacity=50); 
background: url(images/overlay-bg.png) no-repeat center center transparent;
background-color: white; /*<b>Change the color of your own</b>*/
}

Just i buy this theme but i cant install it say Installing Theme from uploaded file: themeforest-3427725-extragrid-creative-blog-multimedia-theme.zip

Unpacking the package…

Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

please fix that and tell me


Please extract main archive first. Then use ExtraGrid.zip file for installing.

That’s it :)

Can you tell me what are the sizes of posts for medium/large/extra large layout please?


Sure, Followings are width of images on high resolutions. Height is relative to original img size

Size Regular   Featured
Small 175px 380px
Medium   216px 462px
Large 277px 584px
xLarge 380px 790px

I would like to put the Filter and LOGO center on the page and hide main menu. How to do that?

Width property is very important when you set centering some html elements. Then please measure your logo and category list width. And use following style with Custom CSS field and set some width arguments in it on logo and category list

/***** LOGO ****/
#header .navbar .brand, .navbar .brand { 
   float:none;
   padding:40px 0; /* setting logo bottom top size */
   width:335px; /* your original image width, should set */
}
.btn-logo-container { width:1240px; /* setting logo area width */ }
.nav-toolbar-container { display:none; /* hiding menu section */ }

/***** Filter ****/
ul#filters {
    margin: 0 auto;
    width: 867px; /* Your filter cats width, should measure and set */
}

When I open the post with the shared URL, it doesn’t open modal box. What did i wrong?

You’ll see post permalink on browser’s address bar when you open the model view. Then you share it, just shares post url.

People can share your posts from anywhere including front page, archive page, search result or recent posts. But simple sharing url doesn’t have any information from where shared it is. Post permalink comes from core wordpress and it is definitely impossible bind (extend) some location information in simple post permalink.

And it opens on single page as wordpress goes to single page when access to post permalink.

How can I show my post filter at top as in your demo site?

Blog page has some options including filter option there.
Also please watch this video explain, http://www.screenr.com/kBA7 This on my another theme, but method is identical

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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