101 comments found

JKID2323 Purchased

I am having problems importing. Are all photos in the demo included in the file? I have uploaded all media files and I seem to be missing quite a few.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

JKID2323 Purchased

Resolved

Hi I have a pre-purchase question, we have test this on our iPhone’s in particular the 4 & 3GS are showing a problem with the menu button not working properly, though if you select the search bar it triggers the drop down menu but then it won’t switch off. Has anyone else noticed this? Is it resolvable?

Any help is much appreciated,

Thanks

ait
ait Author

We’ll have a look at it. Thanks.

JKID2323 Purchased

Great theme great author and prompt support. Thanks for a beautiful theme.

ait
ait Author

Thank you, enjoy your site :)

Aphro Purchased

bought it ! ;)

Great job as usual….

Bravo :)

ait
ait Author

Thank you :)

Hi, I have another pre-purchase question I was hoping you could help me on.

Does the slider support translations? Is it possible to set up different slider for different languages?

Any help is much appreciated,

Thanks

ait
ait Author

Yes that’s no problem, you can set up unlimited sliders and then assign them to any page. Thanks.

Mikeoc Purchased

Hi, Is there any way of changing the fonts from admin?

Thanks

Default-user
Mikeoc Purchased

Perhaps this theme is aimed toward customers who dont want, need or understand these features. Perhaps you are trying to keep thigs very simple…i would prefer more considering it is priced same as other themes with far more flexibility

ait
ait Author

Theme does not include visual page builder, that’s true, but you can use shortcodes to generate columns like 1/2 1/3 1/4 and so on. [raw] needs to be used to escape garbage that is wordpress inserting into text in wysiwyg editor.

Theme for example includes more custom types that any our other themes, but we hear your message. We’ll try to get rid of shortcodes for columns and there’re will be no need to [raw] code. We’re currently finishing our new theme framework, it’ll include much simpler administration as well :)

Default-user
Mikeoc Purchased

Thats great! I look forward to it

Are you willing to make a theme more geared toward financial industries like Credit Repair, perhaps? That would be totally awesome!

I would love to see how some of you implemented this theme. Can anyone post a link, if possible? Just wondering. Thanks

Notice!!! I wasted 2 days trying to get many plugins to work on the new Wordpress 3.5.2 platform. Save yourself the headache! Many plugins are not working on this new version and seems to have to do with the core media section. Be advised that Wordpress 3.5.2 has issues with media uploads and slider reports back errors. Use Wordpress 3.5.1 until the Slider Revolution Responsive WordPress Plugin is updated or resolved.

ait
ait Author

Thanks for the notice, we’ll check the new Revolution slider and test with the newest Wordpress 3.5.2.

DO NOT UPGRADE TO 3.5.2 AT THIS TIME! If you have already and experiencing issues, revert back! Many plugins are having issues with this new update. Anything that has to do with media is having issues unless your uploading directly to the core media section. Any plugins connected to the media is not working and will not upload followed by a error message or shows blank even tho it shows in the core media gallery. I also experienced parsing issues as well for several plugins. Whatever Wordpress did in this new version, it is NOT stable and many plugins are not addressed the issue of the change yet.

Interested in purchasing this once the twitter feeds work correctly with the new Twitter API 1.1. Please let me know when there is an update.

ait
ait Author

I’ve submitted the fix for approval, it should be available for download tomorrow. Thanks.

We do not need to have “service boxes”, “testimonial”, “icon menu” and “partners” on every page. We only need it on the homepage. How can we delete them from other pages.

I went to “edit page” and “screen option” and i could not change things from there.

Also, I have “comments” box on some of the pages. I can no longer delete them in a way that I used to, because “not display comment” option no longer exist on the bottom of the page.

Is there any way that you can help me?

Thank you

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Also, we have problem with some text appearing on the back of the social icons. I have added a screenshot. How we can we get rid of the text?

Please see the screenshot

https://docs.google.com/file/d/0B-r6IZKDeSF3MUw5Z01sR1IyWjQ/edit?usp=sharing

Thanks for your hep

ait
ait Author

Please post to our support forum. Our support staff don’t have access to themeforest discussions here. Thanks.

Hi! I look for a template for my site based on WP. I’m a tour guide and my target group is Russian speakers all over the world. The template I look for: 1. Russian language (more later) 2. SEO optimized 3. Prefer layout/page builder 4. The option if construction of header, footer, menu and side bar 5. Easy to admin 6. Responsive layot The pages I need there: 1. The main page=about prefer with alder, permanent text, categories of tours and last testimonials 2. Page of tours tagged/categorized. Like gallery. With book form opening while opening the tour info 3. Testimonials that my customers can leave and I can admin it later 4. Picture gallery with text and links to tours 5. Contact me form 6. Social icons Is this one it ? Thank you !

ait
ait Author

Thanks for your message. All features that are included in the theme are presented on our demo site. Please click through it to see if it match your needs.

Hello, This theme was purchased by another user however if you check the following domain http://bourgeon.datarays.com/ you can clearly see that the theme has been purchased. All I need is the 3 images for the social links on the top right corner for you tube twitter and linkedIn! Thanks!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi there, thanks for this great theme, however I have a couple of problems:

1) when using wordpress 3.5.2 I cannot import the sample XML file & content, downgrading to 3.5.1 worked for me – do you know when you will support 3.5.2?

2) When testing this on a wordpress multisite (3.5.1) there are a lot of problems with images – for example, uploading featured images for testimonials does nothing and the images are missing (looking at the ‘src’ attribute it is completely blank) – I believe that when you use a multisite you cannot untick this box in wordpress settings (as described in your documentation):

“Settings > Media option: Organize my uploads into month- and year-based folders” – this is hidden from a multisite so I think this may be why it breaks…

Do you have any suggestions on how to fix this?

Thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Presale question

Hello,

My client requires a site with both left & right sidebars (for widgets & other info). Does Fairytale support a home page and child pages with sidebars.

Thank you!

A_

ait
ait Author

Theme has only right sidebar, you can use it on any page. Thanks.

Hi – are you still having Wordpress 3.5.2 media problems? Great looking theme btw :)

ait
ait Author

There are no issues as far as I know. Thanks.

go2

Thanks for your prompt reply

Pre-sales question:

Is it possible to have the right sidebar display in single blog posts?

Also, theme fully compatible with Wordpress 3.6?

Thanks, Paul

ait
ait Author

Hi Paul, Yes theme is compatible with Wordpress 3.6. You can have the right sidebar in blog posts. Thanks.

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