97 comments found

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
JKID2323 Purchased

I am having problems importing. Are all photos in the demo included in the file? I have uploaded all media files and I seem to be missing quite a few.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
JKID2323 Purchased

Resolved

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi I have a pre-purchase question, we have test this on our iPhone’s in particular the 4 & 3GS are showing a problem with the menu button not working properly, though if you select the search bar it triggers the drop down menu but then it won’t switch off. Has anyone else noticed this? Is it resolvable?

Any help is much appreciated,

Thanks

ait
ait Author

We’ll have a look at it. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
JKID2323 Purchased

Great theme great author and prompt support. Thanks for a beautiful theme.

ait
ait Author

Thank you, enjoy your site :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
Aphro Purchased

bought it ! ;)

Great job as usual….

Bravo :)

ait
ait Author

Thank you :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I have another pre-purchase question I was hoping you could help me on.

Does the slider support translations? Is it possible to set up different slider for different languages?

Any help is much appreciated,

Thanks

ait
ait Author

Yes that’s no problem, you can set up unlimited sliders and then assign them to any page. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi, Is there any way of changing the fonts from admin?

Thanks

ait
ait Author

Hi,

Sorry this theme does not have google fonts in the admin panel.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
Mikeoc Purchased

Im sorry to say this is a very poor theme fro AIT. Its incompatible with several plugins. Is buggy and has very limited flexibility and functionality. There are many features that other themes automatically include. Very limited. I have purchased dozens of themes an Themeforest and i have to say this is one of the most disappointing. Far better functioning themes on the market. Its a pity as its a nicely styled theme

ait
ait Author

Could you please provide a list of features you’d like to have included? Thanks.

Default-user
Mikeoc Purchased

Well.. Being able to choose a different font would be good.

Having more column choices. Eg:1/3 1/3 1/3.

Not having to add [RAW] shortcode to remove paragraph and other styles interfering with shortcode columns in page content area.

More widget areas or option to add widget areas.

-Page builder integration. I have tried 2 commercial pagebuilder plugins and they appear to conflict with theme.

I could go on..

i have purchased other AIT themes in the past and they have been excellent but personally i feel this one falls a little short compared current themes i have bought recently.

Default-user
Mikeoc Purchased

Perhaps this theme is aimed toward customers who dont want, need or understand these features. Perhaps you are trying to keep thigs very simple…i would prefer more considering it is priced same as other themes with far more flexibility

ait
ait Author

Theme does not include visual page builder, that’s true, but you can use shortcodes to generate columns like 1/2 1/3 1/4 and so on. [raw] needs to be used to escape garbage that is wordpress inserting into text in wysiwyg editor.

Theme for example includes more custom types that any our other themes, but we hear your message. We’ll try to get rid of shortcodes for columns and there’re will be no need to [raw] code. We’re currently finishing our new theme framework, it’ll include much simpler administration as well :)

Default-user
Mikeoc Purchased

Thats great! I look forward to it

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Are you willing to make a theme more geared toward financial industries like Credit Repair, perhaps? That would be totally awesome!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I would love to see how some of you implemented this theme. Can anyone post a link, if possible? Just wondering. Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Notice!!! I wasted 2 days trying to get many plugins to work on the new Wordpress 3.5.2 platform. Save yourself the headache! Many plugins are not working on this new version and seems to have to do with the core media section. Be advised that Wordpress 3.5.2 has issues with media uploads and slider reports back errors. Use Wordpress 3.5.1 until the Slider Revolution Responsive WordPress Plugin is updated or resolved.

ait
ait Author

Thanks for the notice, we’ll check the new Revolution slider and test with the newest Wordpress 3.5.2.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

DO NOT UPGRADE TO 3.5.2 AT THIS TIME! If you have already and experiencing issues, revert back! Many plugins are having issues with this new update. Anything that has to do with media is having issues unless your uploading directly to the core media section. Any plugins connected to the media is not working and will not upload followed by a error message or shows blank even tho it shows in the core media gallery. I also experienced parsing issues as well for several plugins. Whatever Wordpress did in this new version, it is NOT stable and many plugins are not addressed the issue of the change yet.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Interested in purchasing this once the twitter feeds work correctly with the new Twitter API 1.1. Please let me know when there is an update.

ait
ait Author

I’ve submitted the fix for approval, it should be available for download tomorrow. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

We do not need to have “service boxes”, “testimonial”, “icon menu” and “partners” on every page. We only need it on the homepage. How can we delete them from other pages.

I went to “edit page” and “screen option” and i could not change things from there.

Also, I have “comments” box on some of the pages. I can no longer delete them in a way that I used to, because “not display comment” option no longer exist on the bottom of the page.

Is there any way that you can help me?

Thank you

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Also, we have problem with some text appearing on the back of the social icons. I have added a screenshot. How we can we get rid of the text?

Please see the screenshot

https://docs.google.com/file/d/0B-r6IZKDeSF3MUw5Z01sR1IyWjQ/edit?usp=sharing

Thanks for your hep

ait
ait Author

Please post to our support forum. Our support staff don’t have access to themeforest discussions here. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Israel

Hi! I look for a template for my site based on WP. I’m a tour guide and my target group is Russian speakers all over the world. The template I look for: 1. Russian language (more later) 2. SEO optimized 3. Prefer layout/page builder 4. The option if construction of header, footer, menu and side bar 5. Easy to admin 6. Responsive layot The pages I need there: 1. The main page=about prefer with alder, permanent text, categories of tours and last testimonials 2. Page of tours tagged/categorized. Like gallery. With book form opening while opening the tour info 3. Testimonials that my customers can leave and I can admin it later 4. Picture gallery with text and links to tours 5. Contact me form 6. Social icons Is this one it ? Thank you !

ait
ait Author

Thanks for your message. All features that are included in the theme are presented on our demo site. Please click through it to see if it match your needs.

  • Has been a member for 1-2 years

Hello, This theme was purchased by another user however if you check the following domain http://bourgeon.datarays.com/ you can clearly see that the theme has been purchased. All I need is the 3 images for the social links on the top right corner for you tube twitter and linkedIn! Thanks!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there, thanks for this great theme, however I have a couple of problems:

1) when using wordpress 3.5.2 I cannot import the sample XML file & content, downgrading to 3.5.1 worked for me – do you know when you will support 3.5.2?

2) When testing this on a wordpress multisite (3.5.1) there are a lot of problems with images – for example, uploading featured images for testimonials does nothing and the images are missing (looking at the ‘src’ attribute it is completely blank) – I believe that when you use a multisite you cannot untick this box in wordpress settings (as described in your documentation):

“Settings > Media option: Organize my uploads into month- and year-based folders” – this is hidden from a multisite so I think this may be why it breaks…

Do you have any suggestions on how to fix this?

Thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Presale question

Hello,

My client requires a site with both left & right sidebars (for widgets & other info). Does Fairytale support a home page and child pages with sidebars.

Thank you!

A_

ait
ait Author

Theme has only right sidebar, you can use it on any page. Thanks.

  • South Africa
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Exclusive Author

Hi – are you still having Wordpress 3.5.2 media problems? Great looking theme btw :)

ait
ait Author

There are no issues as far as I know. Thanks.

go2

Thanks for your prompt reply

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom

Pre-sales question:

Is it possible to have the right sidebar display in single blog posts?

Also, theme fully compatible with Wordpress 3.6?

Thanks, Paul

ait
ait Author

Hi Paul, Yes theme is compatible with Wordpress 3.6. You can have the right sidebar in blog posts. Thanks.

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