97 comments found

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Hi i need to change the font for the menu and itens with no Latin characters support, you can help me please?

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Hi i need to change the font for the menu and itens with no Latin characters support, you can help me please?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

I’m having problems with their support forum. If you use the code to purchase the product says that my User name already exists because already bought another product your a long time ago. Dai was trying to log in with my User name says it exists but give, the message that my User name does not exist on this forum …. I subscribe to says that already exists. When trying to log in speech does not exist.

What should I do?

ait
ait Author

Please use “Register new purchase” form to identify new purchase. You don’t need to sign up again. Thanks.

Default-user

I search for this form but not know the localization of this…

ait
ait Author

If you log in to our support forum, it’s located on the right hand side. Thanks.

Default-user

You can reset my password for me please? My user is ralphdouglas, the support forum not have a button, reset my password. I create a account a long time ago, and not record my password.

ait
ait Author

Done.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
chrisw83 Purchased

Is it safe to upgrade wordpress to 3.6?

ait
ait Author

Yes no problem, we’ve tested all our themes last week. Thanks.

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • Spain

Hi. Nice work as usual! is the theme fully compatible with woocommerce ??? Thanks

ait
ait Author

Yes theme is compatible with WPML, PO file is included. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
claudioda Purchased

Hi great job! May I know the width of the template in narrow version?

Tnx

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
claudioda Purchased

Hi, is possible to create a different sidebar for every page? If yes (i hope), can you tell me how?

Tnx

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How are you?

Do you provide Bilingual version(English and Chinese) for this “Fairytale: Business Presentation Adaptive WP Theme”?

I would like to purchase a Bilingual version:)

ait

Hi, Thanks for your message. Theme supports WPML plugin, you can translate it to any language and run a multilingual site no problem. PO file is also included.

Default-user

I have a domain in China, I think I must upload by FTP, right? In this case, what I download here is English Version after purchasing, then how can I run bilingual site(English and Chinese)? Could you please tell me in detail? thanks.

ait

You can make site multilingual using WPML plugin. Plugin is unfortunately not included in the package because we cannot resell it. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have a domain in China, I think I must upload by FTP, right? In this case, what I download here is English Version after purchasing, then how can I run bilingual site(English and Chinese)? Could you please tell me in detail? thanks.

ait

You can make site multilingual using WPML plugin. Plugin is unfortunately not included in the package because we cannot resell it. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
Bodie Purchased

Hello there,

I have just purchased your theme and set up for a client at the following location: http://broomenursery.com.au/ the problem is that the moment i change the permalinks the site throws 404 errors.

I always try to deliver Clean URL structures with ‘post name’ ie http://broomenursery.com.au/fish /pets /plants

Not to mention that the sitmap is located at the following location: http://broomenursery.com.au/?page_id=184 with no way of easily making it http://broomenursery.com.au/sitemap.xml which is what is required for SEO purposes.

Is there a fix for this because if there is not, in my opinion this theme is broken as default wordpress URL structure is not a good look or functionality for any website.

Please get back to me when you can.

Kind Regards

Bodie

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
Bodie Purchased

It is not allowing me to login it is saying that another account has been created with my details, can someone please contact me here to resolve. I will forward a Screen shot directly to Ivan as i have had dealings in the past with a theme that was not working as it should.

ait

I can see you have registered in June 2012, please use that account and just register new purchase in order to be able to get support for fairytale theme. Thanks.

Default-user
Bodie Purchased

Mate, i am telling you i am entering my purchase number and it is pre populating the fields with my user name ‘bodie’ and saying that ‘a user with this name already exists’ i CANNOT edit the username field so have no idea how i am suppose to get past this step.

Please advise,

ait

I’ve reset your password, you should get an email soon. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United Kingdom

@djlasvegas @ait just to let you know the problems with the images and the ‘core media section’ with Revolution slider, moOver Slider and probably many others are overcome by clicking the ‘File URL’ button when adding an image even when this probably already looks like it has been selected you must click the ‘File URL’ button and then click ‘Insert into Post’ and your images will work. If you select ‘none’ which is normally correct if you don’t want the images to be clickable the image gets the ‘missing image’ icon.

I hope that helps :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United Kingdom

Hi ait, just looking at purchasing Fairytale, looks awesome.., I just have 2 questions if I may…..

1). Is it possible for you to supply the source for all the icons and slider images used or detail which are included in the package and which are not please?

2). Can the Search and Language flags be replaced with a contact Telephone Number and a ‘Request a Call Back’ button which links to a page with a submission form page so the contact information is always top right on the site?

Many thanks in advance for you help. :)

All the best.

Danny.

ait

Hi Danny,

Thanks for your message. Please see my comments below:

1. Sorry all images used on the demo site are proprietary images, we cannot resell them. All were purchased from bigstockphoto

2. Yes that’s possible with small modifications to html and css.

Thanks.

Default-user

Hi ait,

Thanks for the reply, couple of follow on questions if I may…

1. We are only interested in the icon images and the slider graphics, are these in the package or could you possibly supply the URL where we can purchase when we buy the template?

2. Would you be able to supply the modifications to the html and css to achieve this change?

Thank you for your help again.

Danny.

Default-user

Images we would like to use are as follows if this helps :) thank you:-

http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads//icon21-dc627d812936c1158c27d5dcbaee59ee.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/alternative.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/trees.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/tools.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/grass.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/soil.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/flower.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/plant2.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/plant.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/leaf.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/bull1.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/bull2.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/bull31.png http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic1.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic2.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic3.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic4.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic5.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads//icon21-dc627d812936c1158c27d5dcbaee59ee.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads//icon11-eabc5b8108920395ae2b49accba68418.jpg
ait

Our support staff have a list of IDs, you can ask for it on our support forum. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United Kingdom

Images we would like to use are as follows if this helps :) thank you:-

http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads//icon21-dc627d812936c1158c27d5dcbaee59ee.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/alternative.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/trees.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/tools.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/grass.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/soil.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/flower.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/plant2.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/plant.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/leaf.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/bull1.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/bull2.png http://develop.ait-themes.com/fairytale/wp1/wp-content/uploads/bull31.png http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic1.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic2.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic3.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic4.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads/ic5.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads//icon21-dc627d812936c1158c27d5dcbaee59ee.jpg http://preview.ait-themes.com/fairytale/wp1/wp-content/uploads//icon11-eabc5b8108920395ae2b49accba68418.jpg
Default-user

Oops sorry wrong thread, please see above.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i will like to add a table of 5 rows (don’t know if is something in the css that wont let me do it) please help thxs :-)

http://altavista-nursery.jswebdesign.net/?page_id=1053

this is the one i did but will like to use your style sheet instead please let me know

http://altavista-nursery.jswebdesign.net/?page_id=2
ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user

I did post my question at the support forum haven’t heard anything that’s why I decided to post my question here!

ait

Sorry for that. I’ve forwarded your question to our support staff, they’ll have a look at it asap. Thanks.

Default-user

Sounds good thxs ;-)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

If anyone is having issues with theme not displaying try to comment out line 701 of /wp-content/themes/fairytale/AIT/Framework/ait-functions.php.

If the site still does not display unzip the file on your desktop and make sure directories are set at 755 and files 644, zip or upload via FTP

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Icons are not displaying in the icon menu block on the home page. The icon containers are very small in size. Images have been added to each service icon item. Not sure why they are not displaying. Ideas?

Here is a screen shot http://bit.ly/1dnNjaT

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

i am getting a popup window when people try to access my site saying log in to authenticate on AIT ? we just launched the site !!!

ait
ait Author

Hi,

You’re reading images from our development server. I’ve turned off the authentification for time being. Please remove all external references.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
adchix Purchased

WTH is going on? Why is ait trying to authenticate username and password for website visitors? This is ridiculous. THIS NEEDS TO BE FIXED ASAP

adchix
adchix Purchased

MAJOR FAIL

adchix
adchix Purchased

I am fuming right now and I am contacting Envato.

ait
ait Author

Hi,

You’re reading images from our development server. I’ve turned off the authentification for time being. Please remove all external references.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

adchix
adchix Purchased

I’ve already done that . . . and sent an email.

adchix
adchix Purchased

Please remove all external references.

What does this mean?

ait
ait Author

You’re reading images from our server inside revolution slider.

adchix
adchix Purchased

Oh why didn’t you say so? Thanks.

adchix
adchix Purchased

I replaced all the images in rev slider—not sure where this is happening.

adchix
adchix Purchased

I can’t find any images with ait

ait
ait Author

Thanks for that. We’ll keep our development server open for all images so auth message won’t pop up again in case you missed one. Sorry for that anyway we didn’t thought that somebody might read images from our server on the live site.

adchix
adchix Purchased

Nevermind I found it . . . Not too cool though.

adchix
adchix Purchased

Sorry—but wow I just knew all my ait sites were going to go crazy and I would be up to my eyeballs in work. It was the shadow image from the rev slider . . .

ait
ait Author

We found out that it’s a bug in Revolution slider 3.x. There’s a functionality in version 4.x to rewrite all external urls. Please post to our support forum, out developers can send you the most recent revolution slider plugin if you like. Thanks.

adchix
adchix Purchased

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
Aphro Purchased

Hello !

Does an update with the last Rev slider version (4) will occur soon ?

thanks :)

ait
ait Author

Hi,

Author made significant changes to the plugin, we have to test it first if it’s compatible.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi,I tested theme at samsung note 10” (android 4.0.4) and menu ribbon is not visible at all. Take a look: http://i44.tinypic.com/b8a6j9.png http://i39.tinypic.com/19302g.png

Thanks

ait
ait Author

Thanks we’ll have a look at it and release an update.

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