An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Enabled
They will respond to buyers' questions via their own support system.Go to item support
Additional information from Enabled:
We answer all questions that are posted on our items, and we provide top notch support for everyone except for the weekends when we may take a day or two to reply!
Attention! Our items are NO LONGER supporting Twitter feeds due to the new API.
1. We really, really, really take a lot of time to build documentations, our documentations are big, thorough and made in such fashion that everyone understands! So before asking a question, please do take the time to read the documentation carefully!
2. We hate sarcastic buyers just as much as you hate sarcastic authors! Let’s be polite and keep our discussions professional! We are polite and our interest is to solve your issue and see you happy!
3. If you purchased one of our mobile templates or themes and you’d like to redirect your main site to the mobile page, we offer our buyers a mobile redirect script! You can get the script on our Support Page and enter your buyer code! Further instructions provided there along with the redirect script and a small manual!
4. If you require support for WordPress themes, please send a message using this form, the message will be directed to our WordPress developer! He’ll get in touch with you shortly and help you out!
5. Difference between a template and a theme. In our portfolio, templates cost between 7$ and 10$ , WordPress themes cost between 25$ and 30$. Attention! Templates cannot be added to WordPress without prior conversion! Envato will not offer a refund if you purchase the wrong one! Please check carefully before purchase!
6. Please take the time to rate our items! Please take into consideration the hard work put behind them, and all the features of the page before rating!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Community Moderator
- Elite Author
- Sold between 100 000 and 250 000 dollars
- Interviewed on the Envato Notes blog
- Author had a Free File of the Month
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Contributed a Tutorial to a Tuts+ Site
- Author has had an Item Featured
- Won a Competition
- Author had a File in an Envato Bundle
- Envato Studio (Microlancer) Beta Tester
- Exclusive Author
- Has been a member for 5-6 years
- Author was Featured
- Referred between 100 and 199 users
- Bought between 1 and 9 items
- Grew a moustache for the Envato Movember competition
|Created||11 November 13|
|Last Update||11 November 13|
|Compatible Browsers||IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|
|Tags||android, blackberry, epsilon, facebook, galaxy, ios6, ios7 iphone 5, mobile, nokia, note, responsive, samsung, smart app banner, smart banner, webapp|