An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, htmgarcia, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from htmgarcia:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Please sign in to contact this author.
Frequently Asked Questions
I’m using Internet Explorer 8 and the background slideshow doesn’t load.
Go to Extensions > Template Manager > vg_fashion – xxx.
In the params, Slideshow. Choose an image for the Image 15 as the final one (no matter that Image 4, Image 5, Image 6 or more are empty). – See the attachment image.
Save and that’s it!
Remember: Always loads the Image 15 as your last Slide
Support multiple audio formats: mp4, mp3, ogg (version 1.2.0 or newer)
Go to Extensions >> Template manager >> Fashion >> Fullscreen Slideshow >> Audio
Set the same audio file in the 3 formats (mp4, mp3, ogg) to support multiple devices. If you only set mp3 as example, the audio will work but not in all devices.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.