An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by htmgarcia
Frequently Asked Questions
I’m using Internet Explorer 8 and the background slideshow doesn’t load.
Go to Extensions > Template Manager > vg_fashion – xxx.
In the params, Slideshow. Choose an image for the Image 15 as the final one (no matter that Image 4, Image 5, Image 6 or more are empty). – See the attachment image.
Save and that’s it!
Remember: Always loads the Image 15 as your last Slide
Support multiple audio formats: mp4, mp3, ogg (version 1.2.0 or newer)
Go to Extensions >> Template manager >> Fashion >> Fullscreen Slideshow >> Audio
Set the same audio file in the 3 formats (mp4, mp3, ogg) to support multiple devices. If you only set mp3 as example, the audio will work but not in all devices.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.