156 comments found

Hi can you please tell me what the logo font is in demo is. As well as the default fonts used in body and headings. Thanks

CrunchPress

Hi,

Logo font is Segoe UI While headings have Raleway and body font is Verdana.

Thank you.

Hello, hope you are having a pleasant week. I need help importing the Layer Slider on the home page as I see in the demo. I have reviewed the index instructions, but I don’t see how to add the layer slider to the home page. Please help?

TheFashionistaChic

I really didn’t understand what you meant by a single ticket. In the future, I would urge you to express what you mean by a single ticket. If someone would have said when you are satisfied check the close ticket, then I would have had a better understanding. You continue to discuss multiple tickets and I didn’t understand. I am very polite in my exchange and detailed in my expectations, a comment or phrase like if you are satisfied or if your issues have been resolved, please check ” close ticket” Thank you for the attention to the matter. I do have two tickets open because I have two issues I am looking to resolve.

TheFashionistaChic

Thank you so much for your patience with my questions John Ailya has been extremely helpful. I think there was a miscommunication issue. I really didn’t understand what you meant about the ticket being open. I also did not know that you guys were closed over the weekend. Again, John has been extremely helpful, and answering many of my questions in a matter in which I understand. Again, thank you for your patience and attention I hope you all enjoy your weekend.

CrunchPress

Glad this miscommunication is over. If you face any issue please feel free to get in touch with us using support system.

Thank you.

Support was a joke. Boilerplate, Bulsh!t answers after I did half the trouble-shooting (3 hours of jQuery tracing, theme code searches, plugin nightmares). I let them into my server, they deleted 5 hours of painful setup, and I still see the same cascaded jQuery error on an out-of-box failure.

It’s a complex theme to configure at the best of times (and I setup wordpress sites all-day, everyday), but when you expect decent integration with recent versions of “required plugins” it becomes, well i’ll politely say “extremely underwhelming”. If the client hadn’t already approved this Mess and got excited about it, I would be hand-coding it from the ground-up – and it would almost be quicker. Value for money? If you earn 20ยข an hour it’s a timesaver – otherwise…..

Nice try; but high complexity, dismal support, outdated integration = FAIL.

My valued customer friends, please consider spending a bit more and go with Woothemes …. you’ll make it back in wasted hours in the first day.

:stress: :sick: :crying:

CrunchPress

Hi CoryClickT,

I do not want to annoy you further or disrespect your opinion, I’m trying to help and I’m sorry for your bad experience with Fashion Shop theme. There are over 400 customers and we do not had a similar complaint before. Would you please never mind sharing your support ticket ID# so I can investigate this issue.

Thank you.

Amien Purchased

.

Amien Purchased

When I use the Flex slider, even though the images I upload are high res and in excess of 1900px, when viewing the website, it seems to be using a 960px version and scalling it up making the images blurry. is there anyway around this where I can use the higher resolution version?

Many thanks in advance Amien

CrunchPress

Greetings Amien!

For this we need to check your site first. Please open a support ticket at http://crunchpress.com/support with your site URL. Our technical support team will assist you ASAP.

Thank you.

Awesome support. Very patient and helpful!!

CrunchPress

Greetings!

Thank you so much for such wonderful feedback. It will inspire us to serve our customers even better.

Best Regards,

Thank you for the timely manner in which you address my problems and concerns. You guys are truly appreciated!!!

CrunchPress

Greetings!

Thank you so much for such wonderful feedback. It will inspire us to serve our customers even better.

Best Regards,

Since 3th of June i am putting a few bugs on the support website of this theme. But all after all its taking a lot of time. The support is really slow with fixing issue’s. And now on the 28th of july it’s still not fixed all..

I figured out that the menu wasn’t responsive, they have installed a new (other) plugin and now there are errors and they say its a problem of my wordpress installation, but the menu was never a issue before.

My customer is not happy with this at all.

I strongly recommand everyone to not buy this template.

CrunchPress

Hello Zwartilichtpro,

I’m sorry for your bad experience with our customer support. Would you please share ticket ID# for one of the tickets that you have opened at support system so we can investigate this issue.

We are here and willing to solve all issue by working with you.

Thank you.

Hi. I have a prepurchase question. What is the difficulty level on this theme, my daughter is going to help me with it but she is not knowledgeable in CSS, HTML, JS or PHP so her concern is editing the banner, changing the new collection box, sale tags etc. We have a wordpress website already but not built on the files the fashion responsive wordpress theme is. Thanks

CrunchPress

Hi there,

Difficulty level at this theme is very low. Its very easier to use. All aspects like Changing the collection box, editing banner (Layer slider) can be managed through theme GUI (graphic user interface) without editing/writing any code.

Theme comes with detailed documentation which can guide you about its features and options.

Even then if you face any issues, please feel free to open a ticket at http://crunchpress.com/support

Our support team is there to help you out.

Best Regards.

Default-user

Great. Thank you.

Seriously theme forest needs to take this theme down, This is freaking ridiculous iv spent well over 60 hour’s trying to make this theme function. Its impossible to create CSS overrides , text wraps incorrectly sliders disappear on IE.

CrunchPress

Hello Sheldon911,

Sorry for your bad experience. We have over 400+ customers and most of them are very satisfied with this theme.

I can understand that you are facing difficulties in managing it but we are here to support this product.

Do you have tried opening a support ticket at our ticket system located at http://crunchpress.com/support

If not please publish now and share its ticket ID# here, I can escalate it and help you resolve all issues you are facing.

Thank you.

Hi, this question is for anyone who can help. I would like to use a Pinterest Plug in. I tried previously and it ruined the layer feature. Does anyone know of a Pinterest Plug in that will not conflict with this theme?

Thanks in Advance!!

CrunchPress

Hi,

Layer Slider is updated it might not create trouble again. Alternatively I suggest you to open a ticket and lets try this out together. You can also ask support to provide you latest version of Layer Slider.

Thank you.

Hi

Beautiful design. Does the theme come with all the demo pics and stuff?

I’m not a coder, can the shop be setup without coding; just clicking mouse and drag and drop?

Thanks for your assistance.

Regards Paul

CrunchPress

Hello Paul,

Theme comes with animations/transition used in Layer slider and images in it. Other images that you can see on demo are stock images, these are not included with theme.

We provide placeholder images as an alternative, you can get the theme with dummy content (all text on demo, layer slider and dummy images).

Yes, theme have its page builder and options panel, you don’t need to mess around with any code. You can do all the setup and work in graphic user interface.

Thank you.

Hi

Beautiful design. Does the theme come with all the demo pics and stuff?

I’m not a coder, can the shop be setup without coding; just clicking mouse and drag and drop?

Thanks for your assistance.

Regards Paul

CrunchPress
Hi, already replied. Copying again here for you.
Hello Paul,

Theme comes with animations/transition used in Layer slider and images in it. Other images that you can see on demo are stock images, these are not included with theme.

We provide placeholder images as an alternative, you can get the theme with dummy content (all text on demo, layer slider and dummy images).

Yes, theme have its page builder and options panel, you don’t need to mess around with any code. You can do all the setup and work in graphic user interface.

Thank you.

paoloL61 Purchased

I wanted to thank John and his staff for their ongoing support offered to me by allowing me to develop a professional project.

Paolo :) https://www.intimitafornaciari.it
CrunchPress

Thank you so much Paolo for your trust in us :)

Hi is it possible to change the faded image in the footer area I cannot find out where to edit it.

This is the image I talk about… link: http://i.imgur.com/nSv8CcX.png

CrunchPress

Hello Richie,

Please change the file ‘footer-mid-bg’ It can be found in /images folder.

Thank you.

Hi. Great theme! Responsive function and everything went well.. Just hope you can help me with my problems. How to add the product in homepage from 6 to 12 or more? I’ve tried to change it in the Product Element but still it shows 6. Thanks a mill!!~

CrunchPress

Hello LovelyFake,

Thanks for appreciating the product. We provide all customer support through our ticket system at http://crunchpress.com/support

Please open a ticket there and our technical support team will help you with this issue.

Best Regards,

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