An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by bwsm

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from bwsm:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Menu is displayed wrong? (or font color or size in theme option don’t work)

You need to create a menu in wp-admin > Appearance > Menus The menu in footer will be displayed correctly

The height radio of image inserted in post is not right.

You need to set the image height value as auto:

How to use AdRotate plugin in theme?

1) Go to http://wordpress.org/extend/plugins/adrotate/ download and install the AdRotate plugin.

2) After active the plugin, you’ll find the AdRotate in leftbar of wp-admin. Click “Manage Ads” / “Add new”

3) Insert the title what you want. Insert ADcode like:
<a href="%link%"><img src="%image%" /></a>
You need enter a link. This is a image ad, you also need to upload a image.

click save Ad.

4) You would notice there is the adcode, you could copy and paster it in to post content or template :

Paste the adcode in post or page content:

If you want to display Ad in all post content, please paste the php adcode like:
<div style="margin-left:20px;"><?php echo adrotate_ad(2); ?></div>
paste into single.php before:
<ul class="like_icon_intip insingle clearfix" />

How to active light box in content page?

1) Click “Add media”, the media window will popup 2) Select the image, select “Media file” in “Link to” selector

3) Click insert the post, update post Note: same with inserting gallery

How to make your language?

We provide the po/mo file in language folder.

You need to make po and mo files of your language and put them into “languages” folder. This video is about how to make the po and mo file. please download POEdit and install it (video tutorial).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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