An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by SokoThemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from SokoThemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Kindly use our the search box in the item comments section to search for answers or post a comment and I will reply immediately.

Frequently Asked Questions

Is it possible to remove categories from the product page?

Yes, it is possible using layout manager inside the Opencart admin area.

Does Fashopper theme support other zoom plugins?

Yes, it does. This theme is compatible with other zoom plugins but they have to be integrated with an OpenCart expert. For instance, the theme currently supports ColorBox Zoom and CloudZoom.

Moreover it is compatible with MagicToolbox OpenCart plugins.

How can I disable CloudZoom plugin and enable ColorBox zoom?

Login to Fashopper options panel and disable CloudZoom and ColorBox will be enabled automatically. Currently the two plugins cannot work together simultaneously; only one at a time.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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