An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mochathemes

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from mochathemes:

Thank you for your purchase of a MochaThemes product! You can expect a response within 24 hours, Monday through Friday. Our support staff does not generally work on weekends.

Before contacting us, please read over the documentation file included with the product, as the majority of support questions have already been answered in the documentation. Also make sure you are using the most recent version of the theme, because if another user has already reported the issue you are experiencing, there may be a newer version of the theme already available that has fixed your issue.

When contacting us, be sure you are using the account that you used to purchase the item. We are unable to provide support for non-verified buyers. Keep in mind that ThemeForest authors are not required to provide any after-sale support at all. We provide limited support for free out of the goodness of our hearts, so please be patient and polite. Please note that we cannot provide support for theme customizations, or for issues with third-party software.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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