An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by olegnax
They will respond to buyers' questions via their own support system.Go to item support
Additional information from olegnax:
Help for all our themes is conducted through the help forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com/
Presale questions, can be also asked via our help forum in presale thread. http://help.olegnax.com/categories/presale-questions
Work time: 10:00 – 18:00 GMT+1 Working days only (Mon – Fri)
Why use support forum? It is organized and have search, what makes support easier and faster.
Why we don’t respond in comments section? Our support staff don’t have access to our themeforest account.
- -Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author has had an Item Featured
- Author was Featured
- Bought between 50 and 99 items
- Elite Author
- Exclusive Author
- Featured in a Magazine
- Has been a member for 3-4 years
- Referred between 200 and 499 users
- Sold between 250 000 and 1 000 000 dollars
|Created||5 November 10|
|Last Update||10 December 10|
|Compatible Browsers||Gmail, Yahoo Mail, Microsoft Outlook, Thunderbird, Hotmail, Apple Mail|
|ThemeForest Files Included||Layered PSD, HTML Files|
|Tags||business, christmas, clean, corporate, elegant, gift, new year, snow, snowy, winter holidays|