An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by fireform

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from fireform:

My Customer Support

If you need support, use comments section (or the form on my user profile page) to get in contact with me. Support questions are typically answered before 24 hours (on working days Mon. – Fri.). On weekends – up to 2 days. Note that my local time in GMT is +2.

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

My map on the contact page is zoomed on max setting when I only have 1 address on there. How can I change the zoom setting so it’s farther away?



1) Open js/custom.js
2) Find line #202 and replace by this:
$(’#map’).jMapping({
default_zoom_level: 15
});
3) You can change zoom level from 1 to 20. Configure for your needs ;)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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