72 comments found

jgreske Purchased

So I imported the dummy data but all the pages are blank when viewing live or editable states and if any content does lives in any view the images/data sets assigned/created are broken. I don’t understand if maybe this is just how the dummy data is or if something is wrong. I have never had such an issue with a template purchased before. I prefer using the dummy data sets as a map to understand what I can do and how to accomplish correctly. What am I doing wrong?

dedalx

Read theme Documentation guide how to setup theme using dummy data. Just importing XML file is not enought.

Default-user
jgreske Purchased

I have read and re-read the document for import and I have followed all directions according to what you have written. I can see I am not the only one who is having issues. As I understand hosting servers can time out, you would think you would have accounted or this since most of us whom have chosen to purchase a template, did so because is it less expensive than going the route of dedicated servers and custom websites or lack certain knowledge to do so otherwise. I will be placing a ticket in your support for you to look further into this

dedalx

We will check your ticket, thanks.

I have just downloaded your theme and imported the dummy content but nothing is showing on my site? I even removed all of my previous content and there is still nothing? PLEASE HELP!

dedalx

Check your ticket 208982. You have problem with your server configuration – your memory/time limit is low and you can’t import file correctly.

Default-user

Ok I’ve never had an issue like that with any other theme. What should I do?

dedalx

We answered all in ticket, check it please.

leoism8 Purchased

Just purchased and trying to install the theme, but the plug-in “woo commerce”can’t be activated. It is showing in the plug-in list, but can never be activated. It actually could not be installed with the package, so I did it separately. Please let me know what should I do.

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

Default-user
leoism8 Purchased

I’ve not been hearing from the support any more. Should I open new one??

dedalx

If you already opened ticket wait for reply (it takes up to 3 days not including weekends).

myk930 Purchased

question, does the one page template only work for the homepage? I tried assigning one page templates to the other pages but it keeps on landing on the homepage. I checked all the parameters but it’s still the same

dedalx

Onepage theme means “ONE page”. This is site with ONE page (homepage). Of course it must have only ONE onepage on homepage.

Default-user
myk930 Purchased

one page is a page template right as I understand, so it thought it can be used in other pages as well.

dedalx

Yes, only one page can have your pages. (You have only one menu when you can specify pages for onepage).

Pre-sale question: Is there an option to have the shopping cart in the header? The only problem I see with this is the lack of a constant shopping cart icon.

dedalx

This theme does not kave this feature, but we will add it in future updates.

myk930 Purchased

I tried to disable fixed top menu and it seemed to be ok until I checked the homepage. the full screen slider is being cut by the top menu. I used onepage template on homescreen.

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

I keep getting:

Parse error: syntax error, unexpected ’:’ in /homepages/22/d373672065/htdocs/wp-content/themes/fencer/page-portfolio.php on line 110

when I try to add a portfolio section? I have followed the documentation and also checked that I have the correct things installed on my hosting “PHP value short_open_tags = ON, mbstring PHP extension is installed”. But it is still not working??

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

Hi I have filed a ticket about portfolio, please response as soon as possible, plz plz plz.

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

Hi, the plugin FENCER Visual Page Builder isn’t anywhere and also if i upload/install your zip file js_composer the only plugin that gets installed is “WPBakery Visual Composer”. I followed your instructions of your documentation, and after uninstalling “WPBakery Visual Composer” still i couldn’t find your visual page builder anywhere… what shall i do? where can i find it? thanks igor

dedalx

FENCER Visual Page Builder and WPBakery Visual Composer is the same. You have plugin, don’t worry.

Pre-Sales Question:

I like the Fencer Template, but the Real Simple template has a “Custom Floating Box”. Can that be put or installed into the Fencer Template? Is it a plug-in? Thanks.

dedalx

Hi, you mean about SimpleGreat floating block? Fencer does not have this feature, this is not a plugin. But I think you can find a lot of free WP plugins to get this feature. For example check this: https://wordpress.org/plugins/wp-float/

Default-user

Thank you. I have another question below.

dedalx

Answered, please check

Another question:

Your Fencer template is one page, yet it has a progress circles when you click on a menu item instead of going right to the section.

Why doesn’t the demo go right to the section?

Default-user

Thanks for your help.

Default-user

Is it possible to see the installation/user guide docs to be sure this will work for us and installation will be easy.

dedalx

Installation is very easy as in any other theme, just upload and activate theme and import sample data if you don’t want to add all content by documentation.

Big problem with the one page demo on Google Chrome. Whenever I scroll back up, the slider at the top doesn’t render well at all. It’s got all sorts of problems. Can you please check this out? It’s the one thing holding us back.

dedalx

Hi, our demo tested in Chrome and does not have any problem. Maybe one of your plugins for Chrome give you problem or you have old Chrome version.

Hello, is there a way to control the order of team members?

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

Hi again – I’m running the latest version of Chrome for Mac with no plugins.
Have a look at the issue:
http://mcdowall.co.nz/issues/1.png
http://mcdowall.co.nz/issues/2.png
http://mcdowall.co.nz/issues/3.png
Try scrolling up and down a bit.
dedalx

Issue fixed (clear your browser CSS files cache to check update on demo site). This was a bug in Google Chrome rendering engine.

jamesmcd

Thanks I’ll check it out :) One more thing, can I ask where you found that pre-loader? It’s quite cool.

dedalx

This is one of free CSS3 preloaders that you can find in web (I don’t remember site), Google for “CSS3 loading animation” or so.

I seem to miss the VC:Custom Teaser in slider editor. how can I enable it back. Cant seem to update the plugin as well.

dedalx

Theme already have latest version VC plugin for it (Bootstrap 2 plugin version). You don’t need new plugin version (it does not work with Bootstrap 2 based themes). Regarding your question about Custom teaser – we don’t provide support for VC plugin, contact plugin developers for help.

Is there a way of controlling or changing which images to use for the “recent” option for the portfolio section?

dedalx

Recent porftolio items is a LAST items that you added.

Hello,

Please could you reply to the support ticket number: 405239. I posted it weeks ago but still have not received a reply.

Thank You,

dedalx

Hi, we don’t have unanswered tickets. Check your ticket with ID and email. Your ticket answered long time ago.

I am trying to create a one page website with your theme, it is pulling through the information that I want, but it displays in a very peculiar manner, such as the footer being in the middle of the page, and the home page appearing in multiple areas. Please advise.

You can see the page at: http://adore2.digitalchurch.tv/

Thanks!

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

hi, I’ve an issue about the Onepage It display nothing!!! It’s a common issue? Is it normal?

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

nathski Purchased

I’m having issues with Visual composer since upgrading to WordPress 3.9.

My options are wait for a fix (the site goes live in 2 days) or roll back to previous version of WordPress.

Are you on the case with a fix?

dedalx

4.1.1.1 version use Bootstrap 3 and will break layout in Fencer, because it based on Boostrap 2. You should use 3.x version and wait for update from WPBakery for this version to support 3.9 WP.

Default-user
nathski Purchased

So after everything I decided to roll back to trusty WP 3.8. Thanks for all the advice Dedalx

dedalx

Yes, I hope WordPress will release some update to support plugins that made for WP 3.8.

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