60 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jgreske Purchased

So I imported the dummy data but all the pages are blank when viewing live or editable states and if any content does lives in any view the images/data sets assigned/created are broken. I don’t understand if maybe this is just how the dummy data is or if something is wrong. I have never had such an issue with a template purchased before. I prefer using the dummy data sets as a map to understand what I can do and how to accomplish correctly. What am I doing wrong?

dedalx

Read theme Documentation guide how to setup theme using dummy data. Just importing XML file is not enought.

Default-user
jgreske Purchased

I have read and re-read the document for import and I have followed all directions according to what you have written. I can see I am not the only one who is having issues. As I understand hosting servers can time out, you would think you would have accounted or this since most of us whom have chosen to purchase a template, did so because is it less expensive than going the route of dedicated servers and custom websites or lack certain knowledge to do so otherwise. I will be placing a ticket in your support for you to look further into this

dedalx

We will check your ticket, thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

I have just downloaded your theme and imported the dummy content but nothing is showing on my site? I even removed all of my previous content and there is still nothing? PLEASE HELP!

Default-user

None of the pages are listed when I choose menu 1 as primary. Its as if the dummy content has not worked?

dedalx

Dummy content work without any problem, we just installed this theme yesterday for our clients and all work correctly. Check theme documentation how to correctly install theme. If this does not help submit a support ticket with your admin panel access.

Default-user

I have tried twice and even deleted all of my content as well but still no luck. I would be able to set it up very quickly if the dummy content actually imported. I will have to submit a ticket.

dedalx

Maybe you selected your existing menu (not our menu from demo data).

Default-user

No I selected “Menu 1” and there are no pages assigned to it? I checked pages and there are none there either. This is incredibly frustrating and I have used Wordpress for a long time. I have left a ticket, I hope you can get back to me soon.

dedalx

Check your ticket 208982. You have problem with your server configuration – your memory/time limit is low and you can’t import file correctly.

Default-user

Ok I’ve never had an issue like that with any other theme. What should I do?

dedalx

We answered all in ticket, check it please.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
leoism8 Purchased

Just purchased and trying to install the theme, but the plug-in “woo commerce”can’t be activated. It is showing in the plug-in list, but can never be activated. It actually could not be installed with the package, so I did it separately. Please let me know what should I do.

dedalx

Maybe you can’t install it because you already have it installed? What error you see exactly when you try to activate it?

Default-user
leoism8 Purchased

I started with brand-new database. It says, “PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure”.

I also can’t upload Dummy Data. It did import some image files, but non of the page files or any other files so I’m stuck at the menu selection step. “Menu 1”does not have any page.

Is it because of the plug-in failure??

dedalx

Your server configuration have too less memory/time limit for PHP and wordpress can’t import all data. You should contact your hosting support to encrease limits. For some reason your server can’t unpack WooCommerce archive. Download and install it manualy from WooCommerce website: http://downloads.wordpress.org/plugin/woocommerce.zip

Default-user
leoism8 Purchased

I installed manually, and now shows “Parse error: syntax error, unexpected ’*’ in /home/xxxxxx/www/fencer/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-session.php on line 30”

Default-user
leoism8 Purchased

I replaced abstract-wc-session.php from the original and I think the issue was solved, but now showing “Fatal error: Class ‘WC_Settings_API’ not found in /home/xxxxx/www/fencer/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-payment-gateway.php on line 17” and I don’t know what to do.

dedalx

You have different problems with WooCommerce plugin. Contact WooCommerce support: http://www.woothemes.com/contact-us/

Default-user
leoism8 Purchased

I clean installed the theme again and I think it was fixed. Thank you!

Default-user
leoism8 Purchased

Sorry, I have another issue.

It says, “Fencer has included wordpress XML demo file, you can see at /Dummy Data Import/ . This sample data contains menus, sample pages, posts and images. Your site will looks exactly as our demo site if you import sample demo data. We are strongly recommend you to inport Dummy Data first time when you use our theme.”

and I installed the sammy data, but it doesn’t look like the demo site. It only shows the blog in the main part.

After I edited “6. Go to Settings > Reading”, all the contents became shown but in the very top part. The main part shows green balls forever. Did I do anything wrong??

Default-user
leoism8 Purchased
http://oi57.tinypic.com/67o31k.jpg here’s the screen shot. please help.
dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

Default-user
leoism8 Purchased

I’ve not been hearing from the support any more. Should I open new one??

dedalx

If you already opened ticket wait for reply (it takes up to 3 days not including weekends).

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
myk930 Purchased

question, does the one page template only work for the homepage? I tried assigning one page templates to the other pages but it keeps on landing on the homepage. I checked all the parameters but it’s still the same

dedalx

Onepage theme means “ONE page”. This is site with ONE page (homepage). Of course it must have only ONE onepage on homepage.

Default-user
myk930 Purchased

one page is a page template right as I understand, so it thought it can be used in other pages as well.

dedalx

Yes, only one page can have your pages. (You have only one menu when you can specify pages for onepage).

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Pre-sale question: Is there an option to have the shopping cart in the header? The only problem I see with this is the lack of a constant shopping cart icon.

dedalx

This theme does not kave this feature, but we will add it in future updates.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
myk930 Purchased

I tried to disable fixed top menu and it seemed to be ok until I checked the homepage. the full screen slider is being cut by the top menu. I used onepage template on homescreen.

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

I keep getting:

Parse error: syntax error, unexpected ’:’ in /homepages/22/d373672065/htdocs/wp-content/themes/fencer/page-portfolio.php on line 110

when I try to add a portfolio section? I have followed the documentation and also checked that I have the correct things installed on my hosting “PHP value short_open_tags = ON, mbstring PHP extension is installed”. But it is still not working??

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I have filed a ticket about portfolio, please response as soon as possible, plz plz plz.

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, the plugin FENCER Visual Page Builder isn’t anywhere and also if i upload/install your zip file js_composer the only plugin that gets installed is “WPBakery Visual Composer”. I followed your instructions of your documentation, and after uninstalling “WPBakery Visual Composer” still i couldn’t find your visual page builder anywhere… what shall i do? where can i find it? thanks igor

dedalx

FENCER Visual Page Builder and WPBakery Visual Composer is the same. You have plugin, don’t worry.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Pre-Sales Question:

I like the Fencer Template, but the Real Simple template has a “Custom Floating Box”. Can that be put or installed into the Fencer Template? Is it a plug-in? Thanks.

dedalx

Hi, you mean about SimpleGreat floating block? Fencer does not have this feature, this is not a plugin. But I think you can find a lot of free WP plugins to get this feature. For example check this: https://wordpress.org/plugins/wp-float/

Default-user

Thank you. I have another question below.

dedalx

Answered, please check

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Another question:

Your Fencer template is one page, yet it has a progress circles when you click on a menu item instead of going right to the section.

Why doesn’t the demo go right to the section?

dedalx

Because page that you tested (link to it in menu) set as separate page (for sample). You can have both onepage and multi-page pages.

dedalx

For example BLOG page is separate page, but Our team is onepage page – http://wp.dedalx.com/fencer/fencer-onepage/ . For every page in your site you can set how it should work – onepage or separate.

Default-user

Thanks for your help.

Default-user

Is it possible to see the installation/user guide docs to be sure this will work for us and installation will be easy.

dedalx

Installation is very easy as in any other theme, just upload and activate theme and import sample data if you don’t want to add all content by documentation.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • New Zealand

Big problem with the one page demo on Google Chrome. Whenever I scroll back up, the slider at the top doesn’t render well at all. It’s got all sorts of problems. Can you please check this out? It’s the one thing holding us back.

dedalx

Hi, our demo tested in Chrome and does not have any problem. Maybe one of your plugins for Chrome give you problem or you have old Chrome version.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, is there a way to control the order of team members?

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • New Zealand
Hi again – I’m running the latest version of Chrome for Mac with no plugins.
Have a look at the issue:
http://mcdowall.co.nz/issues/1.png
http://mcdowall.co.nz/issues/2.png
http://mcdowall.co.nz/issues/3.png
Try scrolling up and down a bit.
dedalx

Thanks we will check this issue.

dedalx

Issue fixed (clear your browser CSS files cache to check update on demo site). This was a bug in Google Chrome rendering engine.

jamesmcd

Thanks I’ll check it out :) One more thing, can I ask where you found that pre-loader? It’s quite cool.

dedalx

This is one of free CSS3 preloaders that you can find in web (I don’t remember site), Google for “CSS3 loading animation” or so.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I seem to miss the VC:Custom Teaser in slider editor. how can I enable it back. Cant seem to update the plugin as well.

dedalx

Theme already have latest version VC plugin for it (Bootstrap 2 plugin version). You don’t need new plugin version (it does not work with Bootstrap 2 based themes). Regarding your question about Custom teaser – we don’t provide support for VC plugin, contact plugin developers for help.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Is there a way of controlling or changing which images to use for the “recent” option for the portfolio section?

dedalx

Recent porftolio items is a LAST items that you added.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Please could you reply to the support ticket number: 405239. I posted it weeks ago but still have not received a reply.

Thank You,

dedalx

Hi, we don’t have unanswered tickets. Check your ticket with ID and email. Your ticket answered long time ago.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I am trying to create a one page website with your theme, it is pulling through the information that I want, but it displays in a very peculiar manner, such as the footer being in the middle of the page, and the home page appearing in multiple areas. Please advise.

You can see the page at: http://adore2.digitalchurch.tv/

Thanks!

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Italy

hi, I’ve an issue about the Onepage It display nothing!!! It’s a common issue? Is it normal?

dedalx

Technical support

Thanks for your purchase! If you have some technical questions or need technical support check our FAQ page first (maybe your question already answered). If you don’t find answer you can submit ticket in our Support System: http://support.any-themes.com/.

Please do not answer that you need help again in item comments – you question will not be answered, we offer support in ticket system only.

Technical support working time: 10:00 – 20:00 GMT+3, Working days only (Mon – Fri)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
nathski Purchased

I’m having issues with Visual composer since upgrading to WordPress 3.9.

My options are wait for a fix (the site goes live in 2 days) or roll back to previous version of WordPress.

Are you on the case with a fix?

dedalx

Hi, this issue is not related to WP 3.9. Our theme tested with 3.9 and work without any problem (even on our demo site). Try to reinstall theme and Reset options in theme admin panel and then change it.

Default-user
nathski Purchased

Yeah wish I hadn’t updated WP so soon. :( Its not your theme, its the Visual Composer in the page editor view. Has the version of VC embedded in your theme been updated? I use VC on another site as a stand alone plugin (updated and on WP3.9) and it works without issues.

dedalx

Theme have latest visual composer version that suitable for it (Boostrap 2 based VC version). Newest Visual Composer will not work, because it made for Boostrap 3. But we tested Visual Composer that included with Fencer and it work on WP 3.9, only one thing will not work – Toolbar in TinyMCE in Text Block mode, because new WP use TinyMCE 4.0, that does not supported in old plugins. In Fencer Visual Composer is stand alone plugin too, you can change it without any problem (or copy plugin from your other site).

dedalx

Visual Composer developers said that they working on fix for new WP version, you can send all issues that you have to http://support.wpbakery.com/ to get them know all things that not work correctly in new WP. Don’t forget to mention that you use Boostrap 2 based VC version.

Default-user
nathski Purchased

yeah I ditched the embedded version and used the stand alone plugin.

dedalx

What VC version you use in your stand alone plugin? (That work for you)

Default-user
nathski Purchased

current version 4.1.1.1

Default-user
nathski Purchased

only issue now is margin/padding on onepage sections.

dedalx

4.1.1.1 version use Bootstrap 3 and will break layout in Fencer, because it based on Boostrap 2. You should use 3.x version and wait for update from WPBakery for this version to support 3.9 WP.

Default-user
nathski Purchased

So after everything I decided to roll back to trusty WP 3.8. Thanks for all the advice Dedalx

dedalx

Yes, I hope WordPress will release some update to support plugins that made for WP 3.8.

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