629 comments found

They just closed my ticket after not responding to me and claiming that I did not respond after 120 hours. I have a feeling we are on our own now. Squidix, please respond.

Default-user

367812

it shows my replies on the site… Strange…

Default-user

Did you reply to me? Because I am not seeing anything from your end. Should I submit another ticket?

squidix

We have replied.

buogio Purchased

great theme! maybe a stupid question, but the styler panel that appears on the left how do I remove it? even when I logout is displayed. able to help me? thanks

squidix

Go to Appearance > Theme Options and look for the option called “Show Styler” and select “No.”

I am also having a problem with the blocks. I want the text in the home blocks a little larger. So I made it an h4 tag. When I view the block The formatting does show up.

http://canprologistics.com/block/home-row/

However when you view the block on the home page, the formatting does not show up. My clients want the text larger.

http://canprologistics.com/
squidix

They look the same to me.

Default-user

No, one had the text bolded whereas the blocks on the home page did not show as bold, however its fine, i just decided not to use the blocks

I also need to know which file of style sheet i need to go to edits the transition time for the Nivo Slider.

Default-user

OK, there are significant problems with the nivo slider. Once you create a slider, you cannot edit it, so if i was to change a slide or change the transition speed or view time, I have to delete the slider and build a new one from scratch.

Also the transition style setting doesn’t work. It stays on Random. I set it to fade only and get random. I set slices to 1 and it stays with the default. The box settings also don’t work.

squidix

Please make a support ticket with your WP Admin information. A lot of this sounds like a problem with the plugin itself, which we don’t support.

There is also an issue with your theme options. When I delete the header background png file, set the background color to blue and change the header font to white, it reverts back to default on the save command.

squidix

Can you please provide screenshots?

Default-user

How do i send you screen shots of something i can’t do. I did send you my access codes so you can go into the site. I sent that via the support ticket.

squidix

What’s your Ticket ID?

Is the breadcrumb alignment already fixed in the latest update?

Default-user

19 days ago you said it was going to be fixed with the next update… What css does the styling?

squidix

The div class is “breadcrumbs”

Waste of time, 5 days now waiting for an elaborated response, nothing, got hanging out with a non completed project because the theme has a lot of issues, and again, when you try any response you only find boring answers, we paid money for this, is not free, so I think people deserves serious support, complete waste of my time. I don’t know why envato supports this kind of behavior.

squidix

Your ticket, without doubt, should have been answered by now. I will be speaking to the development team when they are in the office tomorrow.

newmediastudio

Still nothing, just an apologize and nothing.

Doyley Purchased

Hi. Ive sent a ticket through can you fix asap. Also why is the you tube video height so small… how can I make this bigger.

Can you sort out today as my client is waiting and I need paying!! :(

Default-user
Doyley Purchased

Ticket #284121

Default-user
Doyley Purchased

Wheres this 5 star support!????

squidix

We can only do so much at the support level, I’ve sent it up to development and I’m waiting for a reply. I do apologize.

Hello,

I like to make a similar footer like your demo page with a carrousel with logos but i don’t kknow how it’s work. You have any documentation please? thanks a lot in advance.

squidix

This works using the Widget section in Appearance > Widgets

mfeijoo

It’s gave me an error. I try with content blocks, with carrousel…do you can help me ? Thanks a lot

Warning: DOMDocument::saveHTML() expects exactly 0 parameters, 1 given in C:\AppServ\www\wordpress\wp-content\themes\fiction\modules\shortcode-caroufredsel\index.php on line 26

squidix

You will need to upgrade your PHP version to 5.3.6

is there a easy way to remove footer widget section?

squidix

Unfortunately, no not at this time.

It says this theme is compatible with Safari but the client logo feature only displays 1 logo at a time when using safari 6.0.. any idea on how to fix this?

Default-user

It actually looks like its a resolution thing.. 1024×786 only shows 1 client logo

squidix

Can you please make a support ticket with screenshots? Thanks.

Hello Squidix

Any update on Ticket #475481 ? Having compatibility issues on IE 8, 9 and a bit on IE 10 as well for the buttons. Appreciate quick response.

Thanks

squidix

We do not support IE 8. I will check the ticket momentarily.

squidix

We have replied to your ticket.

Why cant access most of the pages on the demo anymore. The link for Pages, headers, shortcodes, etc… all are #. I wanted to view the pages and features.

squidix

I have sent this up to our management team.

Default-user

Any update on this yet?

squidix

We are not having this issue anymore.

4ciac Purchased

I’m waiting for a reply with my 2 tickets (#956181, #124233), I still have a problem with portfolio category (unfortunatly you don’t fix it) and there is a problem with six column portfolio …without your help I cannot finish my website :/ please help me, thanks!

squidix

I will check these tickets momentarily. Please note that tickets may go 24 – 48 hours before our reply.

squidix

We have replied to your tickets.

esuhei Purchased

I have problem with navigation. When I use permalink with my wordpress navigation not printing. please help me.

squidix

What do you mean? Please provide a link.

Default-user
esuhei Purchased

I mean, when I use permalink post-name in wp settings. My top menu(main menu) not appear. but it’s working fine in case ”?p=”.

squidix

Please provide a link… This shouldn’t be happening.

I just tried using the Contact 7 form. Captchas don’t work, neither do radio buttons or checkboxes.

squidix

The radio buttons, checkboxes, etc have been fixed in the newest version. Captchas should be too. Try re-downloading from ThemeForest.

Breadcrumbs now not working in FireFox Chrome and Explorer?

I need the whole ‘page generator’ block on this page http://themeforest.net/item/fiction-flexible-and-responsive-wordpress-theme/full_screen_preview/5263035 to be clickable instead just the readmore, where (what specific file) is this being generated?

squidix

I’m not sure what you mean by “page generator”. Please link the direct page: http://demo.squidix.com/wordpress/fiction

Hi

Does anyone know how to disable the effect of the pictures being black and white until hovered over, I want to make them color all the time?

Thanks

Default-user

cant , it won’t turn of.. Also is it possible to remove the view image option on the portfolio and just have the link to the item>?

squidix

You could remove the image option in the portfolio by editing the PHP files.

I’m checking into the Black and White effect now. We’re updating tonight.

squidix

The issue with the black and white effect will be fixed in the next update.

A complete week and still not a straight answer on their support ticketing system nor envato, a complete waste of time, only excuses “forwarded to support team” and “sorry” not responses that help, don’t buy this theme, is going to be a waste of time, read the posts above.

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