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I have been using this template for 6 months without any problems however, today we are encountered a major problem with our site which I have tracked down to the template. Perhaps its needs upgraded?
PHP Fatal error class: ‘DOMDocument not found in /content/sites/.../web/libraries/rokcommom/RokCommon/service/container/Loader/file/Xml.php on line 216.
(I am unable to logon to the arrow themes support pages to post this – it doesn’t recognise my username!)
please send me a quick message via my profile page and I’ll reset your account.
Hi Joel, I just sent you a quick message. thanks..
I’ve activated your account. Try download the latest version of rokSprocket and install it. http://www.rockettheme.com/extensions-downloads/club/2841-roksprocket
If you’re still experiencing the same issue, kindly open a thread in the forums.
Joel, that seems to have done the trick! The site is now working again . Many thanks for your swift response.
Glad you got it working. Do you mind posting your work here?
Joel, thanks for your help. Just for information, why did I have to update to the latest version of RokSprocket? Is there something I could have done to prevent the site going down e.g. regular updates of RokSprocket?
You’re welcome. There was a known bug on how php parses xml so from time to time extensions developer have to find a fixes for that. My best suggestion is be checking the extensions manager > update tab which notifies you of any extension that requires an update.
I’m having an issue with the Main Menu on the Forum page. It is displaying vertically for some reason, but only on that page.
Have tried to register for the support forum with no success.
Send me a quick message via my profile page and I’ll activate your account on the forums.
Message Sent. Did you receive it?
I’ve activated your account.
I’ve just purchased this template, good job!
How can i receive my log in informations?
(a friend of mine have bought the same template and it was not perfect on CHROME – neither on IE8 ) is there any solution with that?
Thank you very much indeed!
please send me a quick message with the word ‘SUPPORT’ via my profile page to activate your account on the forums.
For your friend, it could be his/her customization that’s causing it not to be perfect. Please check out my demo on both chrome and IE8. If there’s anything broken let me know via the forums.
Can the width be easily changed on this template and the vantage, thanks
Yep. You can edit the width right from the admin panel. That applies to all our templates.
We provide support through our dedicated forum http://www.arrowthemes.com. To get support, send us a message via the contact form on our profile with the word ‘SUPPORT -> http://themeforest.net/user/arrowthemes
fidelity_j3_quickstart Zip file is not working, xml missing, Pls help me to setup, I am using Joomla 3.1.1 contact me email@example.com
I’ve created your account on the forums. Please post any support queries on the forums.
Thanks in advance.
How is the Kunera Forums Styling used in this theme? Something needed to be downloaded? Kurnera V 3 looks messed up for me.
I’m yet to update the kunena template to v.3. hopefully that will be done this week. The reason why it’s messed up is cause you are using Kunena template 2.0 on kunena 3.0.
This template looks amazing. We have an existing multi-language site with a Kunena Forum. I wanted to find out if we needed any help implementing this template if you offer any contract services to help on a project basis. If so, what are your rates? Thanks!
Thanks for the compliments. At the moment we don’t offer any contract services. You could get a web developer to upgrade your site for a small fee.
Hi there! I did buy this template and I need support due to the template is not showing as it should in IE (.
How can I get Support?
Thanks in advance.
I’ve created your account on the forums. Kindly open a new thread on the forums.
Thank you very much. I posted my issue in the forums, no answer still. I hope it can be fixed. Kind regards,
I’ve replied to your question on the forums.
How i can add new fonts ? Please help me this subject. Thanks…
Your support site says http://www.arrowthemes.com/cgi-sys/suspendedpage.cgi
We’re working to have it back up in the next 24 hours
Having bought your template fidélity joomla I have just made the installation of this one I wish to set up the fidélity forum 3.0 ready(in position) however it gives me the fonatine which is not completely the same. You have the possibility of indicating to me where I may find the template kunena fidélity in 3.0
Purchased your template today and I get the following error message when trying to enter the site:
Fatal error: Class RokCommon_PlatformInfo_Joomla17 contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (RokCommon_PlatformInfo::getInstanceId) in /home/alaris/www/alaris/libraries/rokcommon/RokCommon/PlatformInfo/Joomla17.php on line 89
I’ve seen related topics which say I should uninstall the current version of Roksprocket and install newer versions, but I’ve installed your quickstart and not sure how to do it especially that I cannot enter the site administration.
Did you use the quickstart package to install or are you using a Joomla 1.7 installation? when I check the package that was updated yesterday there is no file like home/alaris/www/alaris/libraries/rokcommon/RokCommon/PlatformInfo/Joomla17.php
Thanks, Probably that file shouldn’t be there, I will reinstall and we will see.
I sent you message to activate forum account.
Problem solved. Thank you for your quick assistance!
I’ve created your account on the forums. I’m happy to hear you got it solved. You’re welcome.
Have a good day/night.
This template is not what I expected. I purchased it and expected to get instructions on how to install it. The instructions did not relate to what I downloaded and when I tried to get support from the arrow themes, I could not gain access to the support forum.
The instructions on how to install is covered in the documentation included in the package.
I created your account on the forums with the email dwightcam@veri^.net now I see you’ve changed your email. You need to have the correct email for you to receive the login details. I’ve created an account with your new email mhawkins1@^.com
We provide free support through our dedicated forum http://www.arrowthemes.com. To get support, send us a message via the contact form on our profile with the word ‘SUPPORT -> http://themeforest.net/user/arrowthemes
Thank you for updating this wonderful theme
The Fidelity och Lighthouse are really great! Recently i got a mail from You about an update. I downloaded the files, installed the update in my Joomla 3 environment – no problems so far. But the site looked quite different! Is it possible upgrade the site without doing all the toggling, coding over again?
You mean your site looks different from my demo? Well, the demo home-page may look different from your site (unless you use the quickstart); You don’t need to do any coding; just add classes in your modules to make them colorful e.g. mod-light, mod-dark and mod-color.
If you need any help, please open a thread on the forums and I’ll help you out.
Have a nice weekend.
My problems – as i was not able to register on your site :
1. Creating A New Account not working on Support Forum on your Website. probably restricted please send me registration account. I already purchased this template.
2. Quickstart for version J3.1 is not as it appears on your demo site
thx. and regards
1. Self registration is under development. Send me a quick message via the forums and I’ll create one for you.
2. What exactly are you missing in the quickstart? All images are not included in the setup – they are replaced with placeholder images; You can buy them on photodune.
Account now created.
Hi Team! I can’t create and account on your website to participate on the forum… in the mean time I ask you a question. I need to change the contact form on the Fidelity theme. I see in other comments a link but the link seem doesn’t work now. Please help!
Send me a message via the profile page and I’ll create an account for you. -> http://themeforest.net/user/arrowthemes
I’ve created an account for you. check these answers on how to edit the contact form.
I love the theme, great job!
I seem to be having an issue with the main content area not showing up on the pages I create. No idea why. I might have turned a module off, but I doubt it. Any ideas on how to fix?
Hi Joel, all set. I figured it out. Again, great theme!
Great. If you need access to the forums, send me a quick message via my profile page and I’ll activate an account for you.
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