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Hi, I have been using this template for 6 months without any problems however, today we are encountered a major problem with our site which I have tracked down to the template. Perhaps its needs upgraded? PHP Fatal error class: ‘DOMDocument not found in /content/sites/.../web/libraries/rokcommom/RokCommon/service/container/Loader/file/Xml.php on line 216.
(I am unable to logon to the arrow themes support pages to post this – it doesn’t recognise my username!)
thanks
Hi,
please send me a quick message via my profile page and I’ll reset your account.
regards, Joel
Hi Joel, I just sent you a quick message. thanks..
I’ve activated your account. Try download the latest version of rokSprocket and install it. http://www.rockettheme.com/extensions-downloads/club/2841-roksprocket
If you’re still experiencing the same issue, kindly open a thread in the forums.
regards, Joel
Joel, that seems to have done the trick! The site is now working again
. Many thanks for your swift response.
Glad you got it working. Do you mind posting your work here?
Much regards, Joel
Joel, thanks for your help. Just for information, why did I have to update to the latest version of RokSprocket? Is there something I could have done to prevent the site going down e.g. regular updates of RokSprocket? thanks…
You’re welcome. There was a known bug on how php parses xml so from time to time extensions developer have to find a fixes for that. My best suggestion is be checking the extensions manager > update tab which notifies you of any extension that requires an update.
regards, Joel
Hi,
I’m having an issue with the Main Menu on the Forum page. It is displaying vertically for some reason, but only on that page.
Have tried to register for the support forum with no success.
Thanks.
Hey,
Send me a quick message via my profile page and I’ll activate your account on the forums.
regards, Joel
Hi Joel,
Message Sent. Did you receive it?
Thanks.
I’ve activated your account.