An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mpc

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from mpc:

To file a support ticket you will need item purchase code. If you don’t know how to get your purchase code Please go to your downloads tab ( Here you will find all of your downloads. Click on the download button next to the item and a list with two (3) options will be displayed, choose the last one “License certificate & purchase code, see this screenshot:

Please make sure you have read the documentation before you file the support ticket.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.