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Hi great theme so far except when i change the COLOR SCHEME in the Style & Color Scheme Settings under the general tab, makes the first line of text in the Slogan wrapper the same color as the background how do i fix this, I dont want to create a ticket because i see alot of people have an issue with your support system and i need a fix quick
We can only provide you the technical support viva ticket system. In order to locate and fix this issue the support team might requires your login credentials. There fore you need to open the ticket and submit you issue there so your login credentials can be kept private and safe.
Please open a ticket at http://crunchpress.com/support It provides better tracking and help you receive a fast response.
Hi, i have try this themes and purchase it, but i find Fatal error: Call to undefined function php_e() in /home/dubliner/public_html/wp-content/themes/fine-food/taxonomy-event-category.php on line 84 when i click view events button, can you help me to fixed it? thanks.
We provide all technical support through our support system at http://crunchpress.com/support
For a timely response, please open a ticket there.
Customer Support is very good! Thanks.
I can’t get to your tech support page. It says unable to connect to database when I try to go to the link.
Thank you very much for such a wonder full feedback
That issue can be due to ticksy system was down for maintenance service. Please try again the link is working fine now.
Hi, from theme info i see that last update is 16 January 2014, are you sure that this theme works fine with latest wordpress version?
Yes the theme is compatible of wordpress 4+.
If there would be some compatibility issue then we must have released the new version of the theme
I’m curious if you have any other options as the homepage/front page slider?
I read another comment where you can change the timing of the slider.
Is there a ‘Fullscreen’ slider option. Where one image take the whole frame?
Or is there an hompage slider where we can show only ONE image at a time instead of an image to the left and right of the current image?
Here are the answers of your questions below.
There are three different slider available in the theme… Also we have provided layerslider… but it will container header in every slider, image will be full width on the page.
For more questions please contact us at
how to make an update from 1.8 to 1.9?
If you want to update the theme then first you need to take the backup of your old theme at your server and upload the new theme from the appearance > dashboard > themes > Add new
But if you have done some custom changes in the code files such as style.css etc then those changes will be lost after updating the theme.
If you are facing difficulty in updating the theme then you can request our supports team by opening a ticket at http://crunchpress.com/support
They will update the theme for you
The event system is not working properly due to the fact of compare dates in the format date(‘m/d/Y’) that is not working through years. I have the latest version and event widgets work wrong
Can you please kindly open a ticket at http://crunchpress.com/support with your WP login info. So we can check the issue in detail and provide you a fix for this.
I did, but seems that is not getting to any point
Can you please share me your ticket ID# so I can check it.
Private Ticket #677415
Thanks for sharing ticket number.
Your ticket is now escalated.
Thank you very much for your attention
Hi, there is a month since i opened the thicket. I’m still with the website closed due to this issue and still is not solved. Can you escalate it?
Hi there, Sorry for all this delay, I’m personally looking into your issue.
We still having problems with support. We can not handle it for more time
I have problem with the fonts. I can’t open the PSD file in photoshop I need the fonts you used to make the PSD file
Hi! Still Facebook compatible or FB has new policy (now days) that prevent to instal the theme on Fan Page ? So, if i buy the theme, will work so fine on Facebook – Fan Page? Tks!
Hi, I’m not so sure about this as we had not tested this lately.
If FB does not allow an iframe then this theme will not work in it, it only works if facebook has allowed iframe.
I have problem with importing the DUMMY DATA , after pressing the import button and waiting an alert message is showing and it says :”localhost says : Error. please try again”.
In case automatic dummy data import is not working for you, you can import dummy data manually by using ‘dummy-content.xml’ file located in Dummy Content directory of the complete package that you have downloaded.
Alternatively, we offer one-time free theme setup worth $50 to our customers. Please open a ticket at http://crunchpress.com/support with WordPress admin login details of a fresh WordPress install. Our support team will do the install for you.
Is it possible to turn off the “Page Builder” and use the Visual Composer plugin instead?
It’s not possible to turn off “Page Builder” as all theme units are integrated with it, so you cannot use visual composer plugin instead.
Hello, the theme is nice but many things are not working. It’s a shame that I have not read other comments before because I could not buy it! It’ a week that I’m loosing time writing ticket and speaking with person that is not able to resolve the problem. I’m working and I have not time to loose! It’s a shame but I have lost money and time
Sorry for your bad experience but theme is working fine as described on sales page. Can you please share your ticket ID# so I can locate it personally help you with it.
Hi, I hope you could help me because i losing a lot of time. The ticket is https://crunchpress.ticksy.com/ticket/766676
Dear author, no reply from you? but as you could see in my ticket, I ask for 4 things and the assistant reply for 1… and many things still doesn’t work like they should
Hi, I’m putting your ticket on priority. Our support team will contact you ASAP.
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