154 comments found

Loving the template so far! Almost ready to purchase. A few questions… On a cell phone, I noticed that I could not use finger gestures to zoom in on an image to see details or zoom in on text to make it larger – easier to read. Is there an option to enable these features? If not, is it easy to add a text size selector to the mobile version so that people can enlarge the text?

I do not have an HD device so I cannot test how the site would look, is there a big difference?

Thanks!

ixtendo

Hi and thank you!

Yes, it is possible to zoom the site content by making a small modification inside the <head> tag. The template looks ok on HD devices, too.

Best regards!

Just purchased the template and working on updates. I need to make the background for the header and nav area transparent so that the background image (a large image, not a pattern) shows through. Thanks for your help!

ixtendo

Hi,

Customer support is offered on our support forum, http://ixtendo.com/forum/ .

We can help with the use of existing features, that is features present in the demo. Further customizations depend on the customer as they require more time or even involve layout modifications.

Thank you for your interest in our work.

Best regards.

Is there an option to add alt tags when using the shortcode to place images?

ixtendo

Hi,

If you are referring to Finesse WP theme, yes, it is possible if you have its latest version installed.

If help is needed, please use our support forum, http://ixtendo.com/forum/

Thank you.

Default-user

It seems that the latest version does not include ‘alt tags.’ I have checked this theme’s ‘live view’ and choose ‘inspect element’ on an image. The images do not give ‘alt tag’ or ‘title’ information. Is there a way to get ‘alt tags’ to show up on images which use the image shortcode of this theme?

ixtendo

Hi,

In the current theme version, which is available for download, it is possible to add the ‘alt’ and ‘title’ attributes.

Regards.

bvirtue Purchased

My issue is with IE 8 as well. My client reviewed the site and everything is working perfectly except for the flex slider caption. I changed the transparency background to white instead of black in the css. When viewed in IE 8 the background is completely black. Can you suggest a fix so that it will appear correctly in IE 8? Thanks

ixtendo

Hi,

For customer support, please use only the support forum, http://ixtendo.com/forum/ .

If you changed the transparent background, you must also perform this change in the ie.css file (in a code which is recognizable by IE8; for the IE8 code, see a generator here: http://kimili.com/journal/rgba-hsla-css-generator-for-internet-explorer/).

Regards.

Is this compatible with Wordpress 3.9? When I press the ‘shortcode’ popUp, nothing displays after loading..

ixtendo

Yes, it is, with a small modification. Please view this link: http://ixtendo.com/forum/viewtopic.php?f=3&t=1007 (We’ll include this update very soon.)

Default-user

Thank you for the fast response!

ixtendo

You are welcome!

bvirtue Purchased

My client uploaded the website to the server. It is located in a subfolder labeled model-based-enterprise within the public_html folder. The contact.php file is not being recognized. I have changed the settings.php file accordingly, but to no avail I can not get the contact.php file or the search functions to work caus e i cannnot access the admin.php file either. Can you please help? The website is already active.

http://model-based-enterprise.org/

Sorry for posting in the comments section. The registration would not accept my purchase code.

bvirtue Purchased

Search function: I cannot get the admin.php file to open. This is what I get when I try:

Warning: require_once(../../../html/Zend/Search/Zend/Search/Lucene/Document/Html.php) [function.require-once]: failed to open stream: No such file or directory in /usr/home/catalystmbe/public_html/model-based-enterprise.org/Zend/Search/Lucene.php on line 27

Fatal error: require_once() [function.require]: Failed opening required ’../../../html/Zend/Search/Zend/Search/Lucene/Document/Html.php’ (include_path=’/usr/home/catalystmbe/public_html/model-based-enterprise.org’) in /usr/home/catalystmbe/public_html/model-based-enterprise.org/Zend/Search/Lucene.php on line 27

Search is only thing left to fix. Can you please help? Got the Contact page working.

ixtendo

Hello,

Please email me your item license and I’ll create an account for you on the forum. I can’t help you here with this because I’ll need some private coordinates from you.

Regards.

Default-user
bvirtue Purchased

I sent it off, and posted my issue. Appreciate the help!

aterese Purchased

Is it possible to make the testimonial-carousel rotate automatically?

That is auto-start with the page and not require the arrows to be clicked to slide to the next.

ixtendo

Hi,

Yes, it is possible. Please use our support forum, http://ixtendo.com/forum/, and we’ll help you.

Regards.

Friends, I need your help! I have trouble validating the “newsletter”. I would appreciate your prompt response. Greetings!

ixtendo

Hi,

For support, please use our forum, http://ixtendo.com/forum/ .

Regards.

On ie10 a visitor was prompted with the warning: “It looks like you are still using Internet Explorer 7 or earler, which is not supported by this website. Please update to a newer browser”. This is clearly an issue. Two questions: 1- Is this a common issue? 2- Is there anyway to disable the message?

ixtendo

Hi,

You don’t have a “Purchased” badge.

Yes, we have a solution for this and can help on the support forum, http://ixtendo.com/forum/, upon registration.

Regards.

Default-user

I have purchased this. Is the solution not in the latest update? Also, the provided link is a 404.

ixtendo

Hi,

The forum link is: http://ixtendo.com/forum/ (It seems it didn’t work because of a comma.)

Are you on the appropriate comment section on ThemeForest? Did you purchase Finesse HTML (or another theme)?

Anyway, we can help you on the forum, so please join us there.

Best regards!

This message is given when clicking the thumbnail that should display the fancybox. Any suggestion for solution? “The requested content cannot be loaded. Please try again later.”

On the demo is a ‘recents posts’ section on the homepage. How is this added? Is there a [shortcode] used to do this?

Hi there, We would use the accordion function in your template on some sites. Now we want that the first accordion inner is shown if somebody open the site. You can see it at the following screenshot: https://www.dropbox.com/s/7suggo0jpb8vict/opened_accordion.jpg

We know that this is possible at the „toggle“ modules with the data-id=„closed/opened“ command. But is it possible at the accordion modules, too?

ixtendo

Hi,

Yes it is possible, but I’d have to take a look at your site.

Please enter our forum, http://ixtendo.com/forum/ .

Regards.

perflo Purchased

Hi, Thanks for this fantastic Template.

I integrate it to my MVC Project. It works fine if I don’t use submenus.

When I want to open the page, I have an error message like this (translated from french) : “Exception not treated at line 37… 0×800a1391 – Error execution JavaScript: « ddlevelsmenu » is not defined”

It hangs up at the < ddlevelsmenu.setup(“nav”, “topbar”); > line

Thanks a lot for your help. Best regards.

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