Discussion on Finex - Responsive Multi-Purpose Wordpress Theme

397 comments found

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 2-3 years

Hi

I am managing a website for a client & your theme was originally used to create the website. We have 2 problem :

1. Revolution slider make IE 10 crash on every computer my client own. Is there any way to upgrade the revolution slider ? 2. Scroll to top arrow doesn’t look fine on iphone when responsive mode is enabled. We only see a part of the button. Do you now have the option to remove this button?

Any solution for that ? The company who bought the theme for them is out of business & my client wants to solve these problem. Let me know what you can do.

Thanks

pego

Hi,

which theme version are you using and which Revolution slider is it used? Can you provide an access to your site as well. You may answer on our email(use the contact form on our Themeforest profile).

Best regards,

pego

Default-user

Hi, just responded…. now I can’t access my website wpadmin

Default-user

sorry,wp-admin problem is solved, please reply to my email & I will send you the info

pego

Hi,

we made a reply there. Do make one just there as well.

Best regards,

pego

Default-user

Hi Pego, any update on that ? A quick update would be really appreciated

pego

Hi,

think we replied to your email, do reply just there.

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hello…

Please can help me i submitted an a ticket in Support Ticket Center.

Thanks

pego

HI,

we are replying all the tickets, so if you advent yet got a reply you should get it soon.

Best regards,

pego

Default-user

I replied two days ago in the ticket and I’m waiting for your response there.

pego

Hi,

we are replying all support stuff. Think you have already got a reply. Do reply just there.

Best regards,

pego

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
skiweb Purchased

Hello!

I have noticed that when I am not logged into WordPress that the fonts on the slider (Revolution Slider ) change to Times New Roman, Arial, etc. and do not appear the same as if I was logged into WordPress.

I don’t believe this is a browser issue since the issue appears in both Firefox and Chrome.

I am currently using the theme version “finex-package-update8”.

How do I fix this? Please help!

I look forward to your assistance.

Thanks

pego

Hi,

can you open a support ticket at: http://pego-design.com/support/ and add an access to your site?

Best regards,

pego

Default-user
skiweb Purchased

For anyone reading through this comment. I am happy support was able to resolve my support ticket but it took 3 weeks for support to resolve the issue above.

I also had to open another support ticket because the blog & blog posts were not responsive like the demo. That also took 3 weeks to resolve.

I believe most of the time was dragged out because support would claim that FTP access did not work or told me to cache when things were still not working. I think it was just their way to buy them more time to work on the ticket.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello, Is there any further word on whether this theme will work with Wordpress 3.9?

Thank you.

pego

Hi,

we haven’t tested it for version 3.9 yet, once we do so we will release an update if needed and notice all the buyer about the update.

Best regards,

pego

othebeach

Thank you. Do you have any idea when you will be testing this?

pego

Hi,

we don’t yet have the release date for that. All buyers will be informed once the update is accepted.

Best regards,

pego

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Hi – it’s been 2.5 weeks since I’ve heard from you. I just sent you another email. Please let me know if you’ve corrected your theme’s issue so that I can use the Ajax Events Calendar when using your theme!

pego

HI,

we don’t seem to have an unanswered email from you. If you have send multiple replies it might have gone to spam. You may open a support ticket at: http://pego-design.com/support/.

Best regards,

pego

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi!

This theme is one of best of all times I’m using themeforest. But, there is little bug with WordPress 3.9.

1) I created 2 custom menus 2) I put one of them into upper header widget 3) Another as Main Menu 4) TOgether they are not working properly

It show upper header custom menu on both sides, Main menu is not showing

pego

HI,

we haven’t yet manage to check the site with the latest Wp version, once we do so we will release an update if needed and inform all buyer about it.

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
icoz Purchased

I requested for ticket support regarding the issue. It already has been more than 5 days that I have not received any support. The ticket no is: #917235. Is that really such a support that I deserve?

pego

Hi,

your ticket has already been replied some hours ago, do reply just there.

Best regards,

pego

Default-user
icoz Purchased

I replied back again to you with a new created ticket because i was unable to log in using email details. It always says login invalid. Anyway, please check my latest ticket again.

pego

Hi,

ok, when a reply is given, do reply just there please.

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I requested for ticket support more than 4 days that I have not received any support.

I look forward to your assistance.

Thanks

pego

HI,

you were left 2 replied on your ticket. Do check them.

Best regards,

pego

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

How do you get the image in the revolution slider to show full width on the boxed layout? I have 30 pixels padding on the left margin that I can’t get rid of. Thanks

pego

HI dwidmayer,

can we get a temp admin access to your site to check this for you? You may provide is using the contact form on our Themeforest profile.

Best regards,

pego

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

The javascript error is causing more trouble than I thought. Now it’s not allowing me to create new Gravity Forms because of the error:

TypeError: pego_pb_element_on_board.find(...).sortable is not a function pego-pg-scripts.js:177

This also is effecting the Ajax Events Calendar plugin and many others I am sure. Please fix the error so I can use your theme and not have to default back to twentyfourteen theme just to do anything. I’ve already created a ticket for this but wanted to post so others would know.

pego

Hi,

ticket replies, awaiting your reply to replace some file to check if it solves the issue for you.

Best regards,

pego

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi there,

Just wondering how I can move Rev Slider above the navigation on the home page? Took a look at the template files and didn’t want to touch anything. Thanks!

pego

Hi,

the best and the most easiest way to do this is to create a new template with such structure.

The other option is to set the slider call direct in the header file, before the menu. Then wrap it with an if check, is page is front page show this slider else do not.

Hope this helps.

Best regards,

pego

Default-user

Pego, I have looked at the code and I cannot figure out how to create the new template with the slider. Can you show me what the code would have to look like? I don’t want to wrap the slider with a check because I only need it on the homepage.

pego
pego Author

HI,

we replied to your ticket, do reply just there.

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
OasisNet Purchased

Hi,

Please see the message in the support ticket system.

Is there a problem in theme with the Arabic language (right-to-left) ?

because the testimonial content, carousel sliding, the tweets don’t appears with AR language when i change the lang in wp-config.php file.

Best Regards.

pego
pego Author

Hi,

what is your ticket id?

For setting the theme into RTL , code/css changes need to be done to the theme. Theme does not provide an onlick option for this.

Best regards,

pego

Default-user
OasisNet Purchased

The ticket id is: 596743 And I change settings in code/css but something don’t appears please see the ticket.

pego
pego Author

Hi,

your ticket was replied, do reply there.

Best regards,

pego

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’m setting the template up and the carousel does not display the images. When I look at the code, I see the images are hidden? Really strange.

Docs don’t mention any steps I may be missing

Thanks in advance!

pego
pego Author

Hi,

did you sent us an email or open a support ticket with this issues? If not can you do so and add access to yout site so that this can be solved?

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mt275 Purchased

Hi,

I have just sent you a support ticket (ID 815940). I have a few issues that need your assistance to resolve.

Thanks!

pego
pego Author

HI,

we repleid there, do reply there as well.

Best regards,

pego

Default-user
mt275 Purchased

Hi, okay. I’ve sent you the temp admin access on the ticket (Ticket #: 815940). Please do let me know when there is an update on the issues. Thanks!

pego
pego Author

HI,

the given ftp access doesn’t let us in(using Filezilla). Can you check if any permission is done or a certain port used?

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I want to share two sites I made with this theme. Both are still under construction, but you can get the idea:

Excellent Home Care
A home care agency serving the community in New York City
http://www.ehcny.org

Rapid Express Freight
A freight broker providing Truckload, LTL and Rail Freight Services
http://rapidexpressfreight.com

pego
pego Author

Great pages!

Can they be used as show case on our demo?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Please help me. In your sample (http://finex.pego-design.com), when you scroll down the page, the background does not move. It does not scroll with the page.

On our customer page (http://rapidexpressfreight.com), the background scrolls along with the page. Where can we set the background not to move/scroll with the page?

pego
pego Author

Hi,

the background tag fixed was required, but saes you have already made it.

If you have any other question, feel free to contact us.

Best regards,

pego

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear Srs,

I made a support ticket 700944 asking you to configure the demo site in my hosting some days ago. but its still the same. Please help me.

pego
pego Author

HI,

we made a basic install for you. Do give it a check. Notice to go over the slider and widgets.

Best regards,

pego

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