An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by wickedpixel

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I want to change the line spacing on pages and posts.

Use the Quick CSS input area from a preset and add something like this:
.page, .post {
      line-height: 1.2em;
}

Wordpress is telling me that the style.css file is missing when i try to install.

You are trying to install the whole pack that you get as download. You first need to unzip that file and take from there the “first_impression.zip”, because that is the real theme file.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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