Why have you not replied to any of my attempts to contact you?
Why hasn’t this bug not been fixed? I’ve manged to fix this issue for the buttons for their none hover state but not for their hover state!
Why is the search box out of alignment in the mobile version of Firefox?
How am I supposed to add background images CSS if the colours set through options tree over ride them? Secondly, how am I meant to make changes to the CSS for the header or the footer if there is no explanation how they were designed?
Why is the footer PNG transparent, how is the colour gradient applied, where do the appropriate changes need to be made, do they need to be done in styles.css, dark.css or one of the php files?
Why does the template look nothing like the live demo, the appearance of the demo being the reason my client choose your template, until the demo content is loaded?
I purchased this template as the coding for it was already done allowing me deliver it, to my client, as a budget website. If making more than just very minor superficial changes would require a developer why was that not stated on the theme forest page for the fit theme?
As a result the quote that I provided to my client was based on the fact that the coding for this template had already been done so there is no budget for a developer.
I implore you to find a solution to these issues.
First of all, by “attempt to contact me” .. do you mean via the forum or any other place? Because I only answer on the forum so if you posted a question there, it will be answer really soon .. note that I do not provide support on weekends. I just saw there is 2 posts on the forum from you, I will answer in the next hour. I will copy the message here on your other posts and answer there.
Ok, I just read your post on the forum and I understand now that you tried to contact me via twitter etc .. like I said, I do not answer any kind of request except on the forum. We have thousands of customers so I am sure you understand that keeping track of everybody’s questions is a lot more effective when we only use 1 place to do it. Also, the answer I give you on the forum will be really helpful for other customers who have the same problem as you have.
So, about the theme .. You don’t need to be a developer to install it and make it look exactly like the demo .. more than 3000 customers did it.
I must admit, I really have a hard time helping someone when they hav that kind of attitude and blame it all on the theme’s fault. Like I said, more than 3000 customers bought it and the rating is really really good so there’s a slight chance you are doing something wrong here.
So, I agree to help you but I would really appreciate it if we can keep it on the forum from now on. Let me know is you are willing to cooperate with me and I will try to do my best to help you.
I would like you to also be more descriptive when you ask something .. Like when you say “Why hasn’t this bug not been fixed?” .. I have NO idea what bug you are talking about .. also .. when you say “No Hover” with a screenshot attached of a mobile menu .. I have also no idea what’s going on .. So just log in the forum and please reformulate each of your problems and I will try to help you out.
Firstly, I did not blame anything on the theme. My complaint was that there was no mention anywhere prior to purchasing the theme that to do beyond very basic changes I would need a developer.
Secondly, you may not be aware that Australia is 15 hours ahead of Canada. When I made my initial post on Friday Afternoon it would have been the yearly hours of Friday morning, not the weekend, your time. I only attempted to contact you via other means when I didn’t receive a reply to my forum post.
Thirdly, if I came across as frustrated in any of my communications it might have something to do with the fact that, there were a number of issue in the template that prevented it from displaying correctly. When I purchased the theme I was expecting it to be in working order. I’ve since hired a developer, as I didn’t think I was going to a reply from you, who has resolved these issue for me.
I am also somewhat perturbed by the fact that a $48 theme has now cost me significantly more than that. I admit that not expecting to run in to these issue may be due to some naivety on my part but, I’m also willing to admit that I was expecting better when it came to support.
Hey, glad everything is ok now but I will repeat, you didn’t need a developer to install and modify the theme and the theme is “in working order” .. Also, there is a full documentation with videos on how to install the theme exactly like the demo.
Let me know if you need more help. I will be there to assist you, but please post it on the forum. Thanks!
How can I columnize images across on the “home horizontal widget” just like this site http://www.crossfitmaxeffort.com/ when I add more to the horizontal widget they lay out vertical not horizontally?
Please visit the support forum, I will help you there : http://www.danyduchaine.com/forum
What is the latest version you have out for this theme now? The version that is available to download from themeforest doesn’t match your change long. I have version 1.2.1 installed.
Hey, the latest version is the one available for download at themeforest. There might be an error in the change log, I will take a look at it.
Hi I checked FIT theme through ‘Theme Check’ before upgrading to WordPress 4.2.1 and it was showing me some issues. Is your theme up-to-date with 4.2.1 ???
There shouldn’t be any problem. If there is let us know and we will update.
Was wondering the same thing… OK to upgrade wp?
unable to create an account for the forum … getting the following error:
“No valid purchase codes where found.”
I used my Envato account and enter the purchase ID … but it fails …
I’ve installed the theme with the demo content … but I am missing all of the media and it doesn’t look like everything was imported correctly …
Could you provide some assistance?
I’ve since started over … uninstalled … re-installed … different location
during the import of demo content, I also check “Download and import file attachments” ... I get the following error: “Failed to import Media” for all items … any suggestions??
When you create your account on the forum, make sure you are using the same username from the account you purchase the theme with but a “different” password.
Hi, I would like to know if is possible to use visual composer with the theme.
I’ve tried importing the DEMO theme and content and it hasn’t worked. uniquefitnessnortheast.com
I need assistance with this please.
I have figured it out I think. Just trying to workout how to add opening hours.
Hey, the opening hours snippet is in the documentation.
how do i get the menu to move below the log like this website with this theme . Also is there any way to just have images on the slider and no text box. When I leave the text empty there’s still a small box
We are having issues updating the CSS? we have edited the CSS but when we refresh our page it isn’t updated at all? Even though the line of code has infact been changed. We know cache can play a part in this but we have tried it on multiple PCs and browsers.
We have been trying to edit the nav menu colours using style.css
can I set ‘blog’ like ‘trainers’ and ‘our classes’ with 3 column mansory style without sidebar?
Hey, unfortunatly the blog template is not designed to work that way.
Hi there does this site have drag and drop – I purchased one of your other themes that doesn’t and I am looking for drag and drop
Hey, unfortunately there is no drag and drop functionnality for this theme.
We just launched a drag & drop fitness theme : http://themeforest.net/item/vigor-gymfitness-wordpress-theme/11686124
I tried to add an arbritary text area to the home page and it is not responsive, it stays the same width. also when i view the theme on mobile the top bad buttons stack and it looks rather ugly, is there anyway to fix this? thanks!
Hi Dany, I would like to create two types of classes. How can I create a new one? I copy taxonomy-classes_item_types.php and template-classes.php? And…? can you help me? thank you.
Hello I’d like to set ‘Home Page Slide’ with fade instead of scroller image.
Hello, I’ve bought the theme and since a few days, the slider doesn’t work anymore. http://d-rocktrainer.com/
Can you help me?
I’ve been hacked, I found the solution. Sorry
Hope all is well. We’re having some issues with the Contact/Let’s keep in touch section of our website located on top of the home page. When you submit a request for information a message pops up saying “Sending your message. Please wait…” and nothing is happening. Please look into this for us when you get a chance. Thank you: http://spa23.com/
BTW – I attempted to post on your website/forum, but it does not allow me to post this request. I have an account login/password (which does log me in), but there’s no option to make a new post. And when I click on an existing post I only receive the “You don’t have permission to view this category.” message.
Hi, really sorry about the delay. What is your username on the forum, is it “idesigncs” ?
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