53 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

hello we can’t install to home page this theme pls help… our web page is http://ncpilatesstudio.com

WPlook

Please submit a ticket at http://support.wplook.com and we will help with this.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The theme is missing the style.css stylesheet and does not install on any WP host :(

WPlook

Hi,

Everything is included, I think you are not uploading the right file. Please submit a ticket to us (http://support.wplook.com) and we will help with this.

-Victor

Default-user

I was uploading the wrong file. Your team’s help was superquick, thank you!

WPlook

Ok, let me know if you have any other questions.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Netherlands

Hello,

I like your theme very much for a site of one of our customars. We need extra sidebars, is it possible to create them in your theme?

regards Ron

WPlook

The theme has sidebars for each custom post type. It’s possible to add sidebars for each page but you will need a plugin for this. i don’t remember the name but for sure you can find it on the WordPress plugins repository,

If you have any other questions don’t hesitate to contact me.

-Victor

rontermeer

Tks. Then I wil buy it. I need some other (sub)pages for this site then mentiont in your theme.

WPlook

This will not be a problem.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Hello, how can I remove this white line from the home slider ? http://revhighintensity.com
WPlook

Hi!

Please submit a ticket and we will be glad to help with this. http://support.wplook.com

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Great Theme, thank you!

How do I change the height of the header image (currently 800px

Thank you :)

WPlook

You are welcome!

You need to crop the image in Photoshop.

If this doesn’t help please submit a ticket at http://support.wplook.com and we will be glad to help you!

-Victor

Default-user

I know how to crop the image, but it defaults back. Where can I type in the new dimensions for the header?

WPlook

Submit a ticket.

Default-user

I finally worked it out without your help…

I did try to submit a ticket earlier, but as I am working on behalf of the client who bought this theme, I didn’t have a billing address, so I wasted the time filling out the form as well as having to locate things without your help. For most people on envato, the purchase code is enough to validate…very frustrating!

WPlook

Perfect!

I understand that it’s a bit frustrating but we don’t have other solutions for this.

-Victor

Default-user

Fair enough. I have two quick, simple questions, 1. can I add a field to the contact form? 2. How can I get rid of the page titles?

Thank you.

WPlook

Submit a ticket.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 0-1 years

De Montréal? Tu parles français?

WPlook

Yes, from Montreal. Un peu.

barreoblique

Merci, je regarde ton portfolio.

WPlook

Do you like our themes?

barreoblique

Absolument. J’essais également d’encourager, le plus possible, ceux du pays. Et ceux qui parle français. Mon anglais n’est pas très bon.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, Nice theme you have there. Can I check with you on this before I buy:

Currently the sidebar for blog or page is at right side, can I easily to move it to left side without any coding?

Cheers.

regards, vic

WPlook

Hi,

It’s not possible without coding.

Victor

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
vespad Purchased

Hi there, Love your theme and have just purchased it and have been fiddling with it all day and I know it seems like a silly basic question, but the Classes and Instructor widgets that I am inserted only seem to be able to be viewed vertically on my page, but I want them to be shown horizontally like in your Live Preview, can you please tell me what I am doing wrong?! Many thanks, Kim

WPlook

Hi Kim,

Please submit a ticket at support.wplook.com and I will be glad to help you.

Victor

Default-user
vespad Purchased

Hi Victor – thanks for that. I have tried to submit a ticket – but it keeps asking me for my Item Purchase Code and I can’t find that anywhere!! Please help!

Default-user
vespad Purchased

okay yes got it – thank you!

Default-user
vespad Purchased

Victor – I am so sorry – I managed to finally figure it out on my own – no need to reply to my ticket now. Thanks so much for your prompt attention anyway. Cheers :-)

WPlook

You are more than welcome!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
wcs-2014 Purchased

Hello, we have the blog widget on the front page like in the demo. We are finding that we can’t get the blog to just display a snippet or excerpt – it puts the full post on the home page widget. So instead of just seeing a small 50 word excerpt, we get the full 1500 word blog post. I’ve tried inserting the “read more” break in the visual editor, but it still doesn’t work. How do we fix that?

WPlook

Hi,

Please submit a ticket at support.wplook.com

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello the .po file to translate is blank… is there a file i can edit (with po edit) to have it in Italian?

PS the first impact of the theme is VERY good and easy to set up ! great !

WPlook

Hi,

Please submit a ticket at support.wplook.com and I will send you the .po file. I will add this in the next theme version too.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Is possibile layered psd?

WPlook

Yes, the psd is included.

-Victor

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
spud3200 Purchased

Hi. I am just wondering how easy it is to add a video to this theme? Its the only thing that is holding me back from purchasing this. So is it possible for me to be able to put video into a page?

Thanks for any help regarding this.

WPlook

Hi,

Yes, in WordPress you can add videos to each post or page.

-Victor

Default-user
spud3200 Purchased

Great thanks. I have now purchased it :). Thanks again

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
trbrack Purchased

I have a client with a gym that has different services such as personal training, massage, pilates, etc.

I wanted to use the trainer template on multiple pages such as personal trainers on the personal training page, massage therapist profiles on the massage page and so on.

Is it possible to do this or do all the trainers/staff have to be on one page?

WPlook

Hi,

Please submit a ticket at support.wplook.com

-Victor

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