251 comments found

can this easily be updated through envato plugin now ?

jonathan01

Hi – We do not use any proprietary plugins for updates. It’s a simple matter of replacing files and takes just a few minutes.

Jonathan

AFThardcore

got it – thanks :)

there any way to take away the drop shadow in the text throughout the site? is it done with easy – customization of colors – etc.

jonathan01

Hi – we only have a drop shadow on the homepage area under the slider – that’s the only place and that single line can be edited out in the style sheet or custom css box in the admin panel :)

Jonathan

AFThardcore

cool deal – thanks :)

jonathan01

No problem – if you need help with anything like that if you decide to purchase then just drop a support ticket.

Jonathan

Hi, i tried to change the header colours via Customise option but unable to get it working. The colour remains as red. Please advise.

jonathan01

You have to use the color picker from the theme options panel. If you are changing this and it’s not working, then please go to cr3ativ.ticksy.com and open a ticket for support as detailed in your documentation.

I could not put the map on top of the contact page. I followed the procedures by copying the code from google map widget putting in contact, but nothing appears on the page. What might be happening?

jonathan01

Hi – can you please open a ticket at cr3ativ.ticksy.com as instructed in your documentation with a link to your site.

luizsobral

ok. I did.

jonathan01

thanks! :)

stel72 Purchased

Hello,

Great theme. I was having issues with getting our header and background image to show. I turned off all the plugins to see if there was any conflict between them and it still didn’t show up. Any ideas on how we can get the header and background images up?

thanks

jonathan01

Hi – as long as you have them set as per the instructions no there should not be any issues however as this is a support related question could you please post a ticket on the support center as outlined in your help documentation etc. Here’s a link for you also:

http://cr3ativ.ticksy.com

Jonathan

Hi,

Just to let you know – I updated to Wordpress 4.0 and lost most of my menu items? I have restored a back up of my site as I guess it is a bug?

Will re-update once fixed… still loving the theme.

Many thanks.

jonathan01

Hi – we had no issues when we updated and haven’t had any reports from any other users either. Not sure what caused that, perhaps a plugin you have maybe?

Default-user

OK – I’ll look into it… cheers for speedy reply.

kkopf1 Purchased

I have a simple question – I just want to change the margin at the top to move the logo up slightly. I didn’t see this in the style sheet. Can you help?

jonathan01

Hi and thanks for the purchase and comment.

Please open a ticket at support for assistance – the link for support is in the following locations: Your documentation, the support tab for the product, the item description page and also my profile page.

Your best bet is to use firebug plugin in firefox browser to find CSS and alter in the browser before committing your change – as a note before making changes you should really use a child theme so when you update you don’t lose your changes, alternatively for a small change you would add to the custom css panel in the theme options.

Again please open a ticket and offer a link to your site and we can assist :)

Jonathan

My text has shadow throughout the site – any way to remove that – http://69.195.124.215/~elisafit/

jonathan01

Hi and thanks for the purchase – as outlined in your documentation, the support tab of the item, the item preview description page and also my profile page please direct all support questions through the support center.

I do not see text shadow throughout your site when visiting the link but I know we have some on some items (images) which you can edit via the style.css to remove text shadow if you don’t want it.

I recommend you do this via a child theme as when you update you’ll get the text shadow right back again :)

Jonathan

joviman Purchased

I have a problem, I think… I’m not sure if it’s a problem but the display of the admin mentioned in the documentation that is provided by you are different from view after installation, and it seems that I am unable to get the same result. Documentation: http://prntscr.com/513l00 My result: http://prntscr.com/513l3e

joviman
joviman Purchased

Did anyone reporting issues, does not mean that there is not a problem right? I get it, I’ll try again to open ticket.

jonathan01

No problems with support or the theme is what I am saying – that’s why I recommend you reinstall the theme, looks like maybe you are missing something in your FTP / install process.

At this point I would even via a support ticket suggest reinstalling the theme.

Jonathan

joviman
joviman Purchased

OK. I’ll try again to open ticket. I’ll try again to transfer the theme files.

Does this theme compatible with WooCommerce?

jonathan01

No it is not. If a theme is then it will be stated in the compatibility list on the right of the description area, also the description would mention something and also the live demo would show a store.

Jonathan

Default-user

Not all of the… Just didnt know if the CSS was accommodating but you seem jerkish. I hope I’m reading your response wrong

jonathan01

Hi no I wasn’t being a jerk at all :) I was simply explaining (in case you didn’t know) that if an item is compatible with or supports a particular ecommerce product then it will be listed by the author on the right of the item details under the compatible with section that is all – just trying to help you out and explain things. Sorry if you took it the wrong way.

Jonathan

abcsrl Purchased

Hi, it is ok to update to 4.1? thank you

jonathan01

Yes you shouldn’t have any issues :)

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