This author will respond to buyers' questions and provides limited support through their own support system.
Once again, thank you so much for purchasing this theme. As I said at the beginning, I’d be glad to help you if you have any questions relating to this theme. No guarantees, but I’ll do my best to assist.
If you have a more general question relating to the themes on ThemeForest, you might consider visiting the forums and asking your question in the “Item Discussion” section.
If you need any help with installation , small customizations with our themes. Please send us Admin account, FTP account and detail information of issues. Or you need any customization service, custom works.
Submit a ticket via support forum :http://wpopal.com
Or contact us via email : email@example.com
SCOPE OF SUPPORT
Our support covers getting setup, trouble using any features, and any bug fixes that may arise.Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.
We try our best to monitor the email around the clock, however, this is not always possible due to different timezones. We will try to reply you as fast as we can.
If you see me delay, maybe we have different time zone (Our TZ is GMT+7). You may not get an answer on Saturday or Sunday so please keep that in mind during the weekends.