An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Opal_WP, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Opal_WP:
Once again, thank you so much for purchasing this theme. As I said at the beginning, I’d be glad to help you if you have any questions relating to this theme. No guarantees, but I’ll do my best to assist.
If you have a more general question relating to the themes on ThemeForest, you might consider visiting the forums and asking your question in the “Item Discussion” section.
If you need any help with installation , small customizations with our themes. Please send us Admin account, FTP account and detail information of issues. Or you need any customization service, custom works.
Submit a ticket via support forum :http://wpopal.com
Or contact us via email : firstname.lastname@example.org
SCOPE OF SUPPORT
Our support covers getting setup, trouble using any features, and any bug fixes that may arise.Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.
We try our best to monitor the email around the clock, however, this is not always possible due to different timezones. We will try to reply you as fast as we can.
If you see me delay, maybe we have different time zone (Our TZ is GMT+7). You may not get an answer on Saturday or Sunday so please keep that in mind during the weekends.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.