Kriesi supports this item


114 comments found.

it works with 3.8?

yes, we got no reports indicating otherwise :)

Hello team Krieisi!

Is it possible to change the text: “Send us mail” at the contactpage?


Hey! There is no option for that but you can simply open the file includes/contact-form.php and edit the string in line 10 :)

Hi….just want to know how to add a image on the page background…( as i can add on header background )

Hi Kriesi, I’ve searched and your theme look close to what I’m looking for and before I buy would I have the support that will enable me tweak your theme to look like this layout? screenshot:

the tweaking area I observed lies in the menu, slider navigation and footer area.

Please let me know because I want to use WordPress to develop the site for obvious reasons.

Kind Regards.

Hey! Although it would be easy to create something similar out of the box, it is not possible to do the exact same styling only by theme options. (especially the main menu) Would probably take an hour or two for an experienced designer to tweak everything to your likings, however this is unfortunately nothing that is covered by our support.

You could however try to use a designer from – I bet you will find someone who can accomplish the task within a few hours ;)

Thanks Kriesi, maybe I should go ahead to purchase the theme and look for a designer to tweak it for me…

The Media media button and add image to slideshow buttons are no longer working for me since I upgraded to WP4.0. Any ideas on how to fix this? Any help would be appreciated.

Hey! Please update the theme to the latest version by downloading it from themeforest:

That should fix any issues in your backend ;)

Hi Kriesie why i can not get four columns on a page, the last fourth goes below the first one? thank you

i have the latest version of the theme

Hey! This sounds very weird. Mind opening up a thread in our support forum?

Please add a link to your site so we can take a look at the issue

hey kriesi,

we want to input a youtube video with iframe in a 2/3 column. but the video is only displayed 250×250px.

any idea how to fix it?

Hey! Please open a thread in our support forum: Please also add a link to your site as well as the login credentials (in the “private data” field) when opening the thread, so we can take a look at your backend.

Cheers! Kriesi

Hi, my error_log has entries like this a few times a day and the site is going offline for a while then:

WordPress-Datenbank-Fehler Lost connection to MySQL server during query für Abfrage SELECT option_value FROM wp_options WHERE option_name = ‘avia_rewrite_flush’ LIMIT 1 von require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), call_user_func_array, avia_flush_rewrites, get_option

Any idea about that?

Hm, sounds very weird. The theme uses the wordpress function “get_option” to retrieve an option in your database called “avia_rewrite_flush”. I have never heard that calling the get_option function would cause any trouble.

Are you running any plugins that might cause this in conjunction with the theme?

hi…i update my wp and now my theme builder is not working…( looks like everything is disable )

still not working, i just sent the access to you guys by email.

Please use the forum for that, since I would be the only one who receives the mail and I am currently not able to provide propper support, I need to rely on the theme :)

When opening the thread you can add a link to your site as well as the login credentials (in the “private data” field) so we can take a look at your backend.

Sorry for the inconvenience. Cheers! Kriesi

Well…witch email should i sent the information about it? I receive a email from you but i still having the problems, i don’t know what’s wrong but the i can login on forum page.

I need support ASAP:

Please, i need to get it done by today. Thanks a lot!

thanks for that, it’s because my timeframe for that is gone…i’m waiting for that in the next couple hors ;-)

Hi Author, i appreciate the support, but i had 4 or 5 questions on support and the moderator just answered just 1, so i’m still stuck. Can you help me?

Seems they are already answered :)

hi….my site was working perfectly and somehow now is down/messup and with this error:

Warning: Invalid argument supplied for foreach() in /nfs/c08/h02/mnt/120172/domains/ on line 112


Are you using the latest version of the theme (1.9), as well as the latest wordpress version?

If thats not the case please update and let us know if it removes the problem. If not please open a thread in our support forum:

Please also add a link to your site as well as the login credentials (in the “private data” field) when opening the thread, so we can take a look at your backend.

Cheers! Kriesi


Is there a way to export / back-up the templates created in the builder? I need to move domain hosts and would love to be able to just export something similar to the dummy.xml file supplied as demo.

Many thanks!

I am afraid thats not easily possible. There are a few workarounds though that are definitely faster than creating all templates from scratch.

The easiest would be to active the debug mode:

Which allows you to see a template in text only shortcode view. that would allow you to copy them on one site and paste it to another :)


knowit Purchased

hi, I have a problem. Button Add media is not working. I now it is problem with plugins sometimes, but… after checked all plugins problem is still appear. What should I do? Please help.

Hey! this is a known issue that will be fixed with an update later this week ;)


knowit Purchased

Hey! This week was end 7 days ago :)

Hey! Yea I am very sorry for that, it did take longer to fix it on all themes and we will ship the update as soon as possible

Hi, I have updated Flagship and Wordpress to the last versions and now my portfolio entries are displayed on top of each other. Do you have an idea what may cause this? Thank you hmjmc


Please do open a support ticket on our forums, so we can assist you as good as possible.

We do appreciate your time and patience.