626 comments found

Hello, I have bought this theme and it look great. I have one little issue. When I upload or assign a product image in woocommerce, the image disappears after updating the product. The images in the product gallery stay just the product image is gone.

What should I do?

Thanks

Kriesi

If you update to the latest version it should be displayed :)

Default-user

I did yesterday and installed the files via FTP by overwriting the old files. But this is still wrong.

Kriesi

Mind dropping me a link to your site?

Presales comment: I was wondering if you can dedicate a single background image to a page so that each page may or may not have a different bg image?

Kriesi

Yes thats possible :)

pedrodj Purchased

Hi Support,

please take a look here http://lnx.bellavitastyle.it/shop/test/

The product page it’s not well displayed: I have setted description, gallery imagesand preview image but the page seems broken: any fix ?

Thank you

djpz Purchased

I visit a portfolio page and I get 404 errors every time I click on a portfolio item. When I go to edit the individual page and preview it the page displays just fine. Any ideas?

Thanks so much

Kriesi

Hey! Mind opening up a thread in our support forum? I am currently busy updating the theme and my support team will take care of you ;)

http://www.kriesi.at/support/

Please add a link to your site and also tell us if you have made any recent changes (modified code, activated new plugins etc)

Hi I just set up the website and still working on it, but I can not see the the button to hide the sidebar in the main page, can you help please? Thanks!!

Krlosadell

Also, when the settings for the home page for the user needs to press home button to show sidebar and content, there is no home button at all. Please help

Kriesi

Hey! Mind opening up a thread in our support forum? My support team will take care of you ;)

http://www.kriesi.at/support/

Please add a link to your site and also tell us if you have made any recent changes (modified code, activated new plugins etc)

Sttan Purchased

Hi,

I’ve a little problem with your great theme :

When i add a product, and i insert 1 picture on slideshow, if i go on product page and i clic on picture, a lightbox has open with picture inside… but 2 pictures indicated in left bottom corner… if i try to display it (with arrow) i’ve an error “unable to load picture”...

This problem is for all product, i’ve just added for each 1 picture but 2 is apparently assigned… and the second is “unable”

Default-user
Sttan Purchased

if i select 3 columns or 4 or 5 in woocommerce plugin, i’ve always one thumbnails alone on line (2 and 1 or 3 and 1 as if it was an
or

)

Default-user
Sttan Purchased

ok it’s an incompatibility with an plugin

Kriesi

glad you found the problem. Mind telling me which plugin is causing the issue?

“Compatible with WooCommerce”... To use this theme with a PayPal Pro Merchant Account… what would we need, or need to purchase from WooCommerce, etc.?

Thanks

Kriesi

Hey! As far as I know, apart from the theme and the free woocommcerce plugin you need a woocommerce extension for this:

http://docs.woothemes.com/document/paypal-pro/

Hope this helps, unfortunately I have never used this feature so I cant really offer any more guidance…

Any plans on upgrading to responsive? Would be an awesome feature!

Kriesi

Currently not sure. I am investigating it and if its easy to do we might add it but I wont make any promises here :)

Default-user

No problem. It’s an awesome theme and having it responsive would DOUBLE it’s awesomeness! Thanks!

Hello Kriesi.

How can I manage to put a layer with the phone number of the company on the right side of the page, to be always visible?

Regards, EMOTIONDESIGN

Kriesi

Hey! Guess the best option would be to add an extra div to the header.php template, apply a unique ID or Classname to that div and then position it via CSS and the position:fixed; rule

Hello Kriesi!

I bought this theme, but i can’t use it. My budget for my webshop is really low, and i can’t afford another theme. I was thinking if it was possible that I could have my money back in any way?

Kind Regards, Peter

Kriesi

Hey Peter! Depends on the reason why you cannot use it. You need to contact themeforest support with the reason and maybe the will offer you a refund:

http://support.envato.com/index.php?/Tickets/Submit

Can the video size be tweaked? The size of the embedded vimeo clips on the demo are a bit too small for my liking. Is it possible to change the embed size in the admin / theme settings? Thanks.

Kriesi

Hey! I am afraid the typical video embed size is 16:9 and since the theme uses such a small content area videos cannot really displayed bigger. the other option would be to embed an image and link to the vimeo video, which would then open larger in a lightbox

Hey Kriesi, Similar question as lloyd, is the page/post the only place you can add video? Can you add video to any other place in this theme? I was wondering if you can add videos to the full screen gallery… http://www.kriesi.at/themes/flashlight/gallery-fullscreen-no-cropping/

I noticed a wider template (3 column) could that be used to show a wider video?

Thanks!! Love the theme!

Default-user

PS is the lightbox for video you mentioned above included in the theme?

Kriesi

Hey! Unfortunately the post content is the only place that allows you to directly embed videos. If you need a theme with more flexibility I can recommend our latest one enfold:

http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

PS: lightbox is included yes

pedrodj Purchased

I have problem with product image preview in the shop section of the theme: no preview image displayed… any fix?

Thank you!

Kriesi

Hey! Mind opening up a thread in our support forum? I am currently busy updating our themes and my support team will take care of you ;)

http://www.kriesi.at/support/

Please add a link to your site and give a detailed explanation on how to reproduce your problem :)

Thanks!

gabsor Purchased

Thanks for all the updates! Great work.

Kriesi

You are welcome :)

Hi, I’ve uploaded the Flaslight folder in my server and the font is changed, but now even if I change the font in Heading Font, the font menu remain always the same.

Thanks.

Kriesi

Hey! Which version of the theme are you running (latest is 2.6.1) and with the latest we also fixed an issue with the fonts not displaying correctly

Default-user

Hi, thanks! The new version fix the problem.

Kriesi

Glad to hear that :)

Sttan Purchased

Hi, we’ve a little problem for translate 2 elements in your theme.

We’ve edit your lang files, but “Edit address” in my account’s menu and “Hide sidebar & content” in bottom sidebar are not translate (but we’ve translate them in default.po and .mo)

Can u help us ?

Default-user
Sttan Purchased

Hi, we’ve post this problem 6 days ago, and i’ve not find solution… can u help me ?

Kriesi

Hey! Mind opening up a thread in our support forum? I am currently busy updating our themes and my support team will take care of you ;)

http://www.kriesi.at/support/

Thanks a lot :)

Hi, can i zoom and fade homepage slider? thenks

Kriesi

Hey! zooming is not possible, fade transition is :)

Thinking of buying is it possible to set the home page image – static so it doesn’t move ? Thanks

Kriesi

yes of course :)

Kriesi

glad I could help :)

Hi, I recently updated to WooCommerce 2.1.7. When I did this, my entire site went blank, even the admin pages. I visited the FlashLight theme page afterwards and noticed you guys had posted an updated version. I manually installed the new version, but this still didn’t fix the problem.

You can view the problem here: http://tenmilemedia.com/10

Please let me know if you have any idea of what the problem may be.

Thank you.

Kriesi

Hey! Mind opening up a thread in our support forum?

http://www.kriesi.at/support/

Please add the link to your site and also tell us if you are running any other plugins that might cause problems. does this happen only with the flashlight theme or with any other theme? any additional info would be great :)

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