An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tiennguyenvan

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from tiennguyenvan:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Small customization and installation services
Item support does not include:
  • Support for third party software and plug-ins

You can also contact me direct via email by submit your ticket to OUR PROFILE.

We also support remote your desktop to help you doing some small customization. If you want we to do that. Just install Teamviewer, then send its ID+PASS to OUR PROFILE, we will remote you immediate. This support is available from 9AM to 10PM, GMT+7.

Thank you very much for the purchase, we look forward to serving you!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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