An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, PassionThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from PassionThemes:
Support for Passion Themes items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- Adding new theme options, new elements and other bigger structure code modifications (HTML, CSS, jQuery etc.)
We’re in CET time zone and we aim to answer all questions within 24 hours (Monday – Friday). In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day. Please describe in detail your problem(s) with a theme.
Questions in the comment section on Themeforest may be overlooked so please use the support website.
Hours of Business (CET Time zone)
Monday – Friday: 10:00am – 18:00pm
All the best,
Frequently Asked Questions
How to show photos from Instagram? What is my Instagram ID?
First go to this page: http://embedagram.com. Click on “...let’s get started”, you will be redirected to Instagram. Log in and authorize Embedagram (plugin to show Instagram photos in FLAT theme). Next, you have to get your Instagram ID – go to http://jelled.com/instagram/lookup-user-id and write your Instagram username and press Submit. Copy-paste ID to FLAT theme options.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.