3659 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

I am working on a site for a client and they are using your theme. I noticed that the default image (for products that do not have specified images) does not work on this theme. Is there a way to make a default product image?

UX-themes

Hi, this will work in next version of the theme.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
walaueh Purchased

Hi, how do I enable the 3 boxes on the homepage? I am referring to the demo homepage called ‘Long’ . I would like to get the same layout as your demo. Cheers.

UX-themes

Hi, could you email this to support@uxthemes.com and we’ll help you out :)

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Europe
  • Exclusive Author
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years



Hello Awesome People!

We are delighted and proud to be able to provide an excellent theme with amazing customer service to all our users. Flatsome is our main and only focus and we intend to keep it that way. We want this theme to be perfect in every way possible. If you have any pre-sales questions, please post them here in the item comments and our team will answer them as soon as possible.

If you have any questions or need support please visit our Knowledge Base or email support@uxthemes.com :)



- The UX Themes Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi, I don’t want to use responsive. I want display mobile, tablet pc screen ,,,,, same computer screen Do you understand what I mean? mobile screen and tablet pc screen ,would look like a computer screen.

wait for your reply…:)

and I sent e-mail same question .

UX-themes

Hi, we’ll get back to you on email :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
bovosrl Purchased

Hi, I have a problem with the visualization of featured items category. In some cases the page visualize all the featured items contained in a certain category, in some other cases this doesn’t work. I put below the link of the categories:

WORKS: item: http://www.bovogelati.com/featured/cuocicrema-grandi-formati/ category: http://www.bovogelati.com/featured_item_category/grandi-macchine/

DOESN’T WORK: item: http://www.bovogelati.com/featured/tuttogel_4500_mantecatore/ category: http://www.bovogelati.com/featured_item_category/mantecatori-gelateria/

Please, could you understand why? Thanks

Default-user
bovosrl Purchased

I solved using the same name between category name and category slug. I think is a bug or for sure a limit to solve on the next release. Bye

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

This is seriously the BEST theme I have EVER used! I make wordpress sites for lots of clients and normally have to play detective to fix issues. This theme had only 1 issue because of a plugin I installed, but support was quick to fix. I wish all themes that were top rated worked like this one!!! Thanks for the awesome theme and top notch support :)

UX-themes

Thank you so much :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
theainis Purchased

Hi, I upload my images for my products but when i see the product page the images are blurry, i checked the documentation and did the Regenerate All Thumbnails but still blurry. What can i do to fix it?

UX-themes

Hi, could you email this to support@uxthemes.com and we’ll help you out :)

  • Bought between 10 and 49 items
  • Canada
  • Exclusive Author
  • Has been a member for 3-4 years
suzanka Purchased

Hi! I want to use visual composer, so should I buy it and install it, or will you be including it in your next upgrade? And when would that be? :)

UX-themes

You should wait for next version :) It’s ready in middle of august!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lizybloom Purchased

Can I please find out how to make the related products slider show 5 products at a time instead of 4. I can’t find the answer!

Thanks

Lizy Bloom

UX-themes

Hi, there is currently no option for that. We’ll add an option for that in next version :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
cocombee Purchased

Hi, I’ve just purchased your theme. But I have 2 problems. 1. Predictive search that is inline with menu is not functional, can not type anyting, search box doesn’t show up (all needed plugins are installed already) 2. My account is blank, no profile, no menu, no address, no order status

UX-themes

Hi, sorry about that. Could you email this to support@uxthemes.com and we’ll help you out :)

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 1-2 years

Hi, like “canoevalley” already described, I also want to hide the “ARCHIV” at Browser Tab. I don’t know how I hide this. The tabs shows: “category name Archives | Shop Name” Maybe this can changed with SEO by YOAST? What do you think? Again, thanks a lot for your great support! Chris

UX-themes

Hi, yes I recommend you use SEO by YOAST to change that :)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
RyanDLC Purchased

Hi UX-themes,

I’m currently looking to upgrade my hosting from a generic plan with GoDaddy to a managed WordPress solution from a company like WP Engine or Pagely. Most of these hosts cache their sites and serve them over a CDN.

I’m not an expert on those topics, so I wanted to double-check that Flatsome will run smoothly and the caching won’t present any issues with the theme or bundled plugins. Although I’ve had great experiences with Flatsome so far, I know that sometimes caching can cause headaches. I want to be sure that out of the box Flatsome will be ready to excel on a managed host that utilizes caching and other WordPress perks.

Are there any particular hosts you would recommend or suggestions for consideration when weighing my options for a managed WordPress host?

Thanks, UX-themes! I’m looking forward to using Flatsome when I get setup on my new host.

Best,

Ryan

UX-themes

Hi, we have hosted the demo site on WP Engine. It’s really fast and they have great support. They have caching experts that help you setup WooCommerce caching correctly :)

Default-user
RyanDLC Purchased

Hi UX-themes,

Wonderful! I’m so pleased to hear that Flatsome runs well on WP Engine. It’s reassuring to hear your feedback :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Tommy,

I’ve emailed support but they told me the following:

“Michael replied Aug 1 5:54am Hi there,

I’m sorry but we don’t provide support on theme customization.

Thanks”

I know you’ve helped people out with this before as I’ve searched the support forum and seen similar topics. I would like to remove the ‘related products slider’ from the single product page.

You say to put this code into functions.php correct? I’ve tried this but it doesn’t work for me. Just wanted to know where exactly should I be inserting the code and if it’s correct?

“function wc_remove_related_products( $args ) { return array(); } add_filter(‘woocommerce_related_products_args’,’wc_remove_related_products’, 10);”

What am I doing wrong?

Thanks,

Sean.

UX-themes

Hi, there will be an option to remove related products in next version. Meanwhile you could add this to custom CSS:

.related-product{display:none!important}

Default-user

Perfect, thank you Tommy.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Has anyone had these errors with the theme before? I ran a speed test on google and these were the results. I attached some pics for you guys to see. Any suggestions on how to fix?

https://developers.google.com/speed/pagespeed/insights/

Thanks, Aaron

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi

I’d also love to know if there was a demo page of a affiliate/external product as I’d be using the theme for affiliate products.

Also would love to know if the theme has a demo page with a sidebar.

Also thought I’d ask to see if you knew if it would work with this plugin http://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503?WT.ac=portfolio_item&WT.z_author=AA-Team . It should do shouldn’t it as the plugin states it works with any woocommerce/wordpress themes.

Are diagonal parallax sections possible with call to action buttons.

Lastly and no big deal really but are icons over the main menu options possible. I’ve seen these on another theme and do like these.

Kindest Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there!

Really happy with the theme so far. Just a suggestion: in next update you should consider adding “new user registration confirmation mail” or some other kind of protection on my account page to avoid fake registrations. I have been trying to find a plugin for this but couldn’t find it.

Thanks for great theme!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
MatiasI Purchased

Hello, how are you? In Pagespeed Insights I have the following warning:

Your page has 2 blocking script resources and 5 blocking CSS resources. This causes a delay in rendering your page.

And the 2 scripts are jquery-migrate.min.js and jquery.js. I’ve been trying different setups (async loading, moving to footer) and they solve this problem but alter the way that [ux_featured_products] work.

It doesn’t “open” like it normally does. Is there anyway to solve this? Im looking for a better pagespeed score. Here you can see the difference http://imgur.com/a/igmgc

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Want to have the logo centered but have less padding on the top and bottom…. in other words, the logo is squished down too small. How to fix this?

Default-user

In other words, I want to set the header height to 100px but then it makes my logo appear to small. tried changing the css “max-height” for the logo, but it would need ”!important” and that nesses up the sticky header..

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