We don’t know what is wrong with you people. Last 10 days we are posting comments here and we are submitting ticket . but no more reply. we did anything wrong on you??? Please behave like professional developer. we ask you to reply for my ticket. i never seen this type of customer support. if it continues same you going to face big problem.
Sorry for delay. We are answering to tickets right now.
How do I show the user name instead of the nickname?
Where do I edit?
Go to you account -> Settings and add your name.
hi Alex, We don’t know what is wrong with you people. Last 10 days we are posting comments here and we are submitting ticket . but no more reply. we did anything wrong on you??? Please behave like professional developer. we ask you to reply for my ticket. i never seen this type of customer support. if it continues same you going to face big problem.
i have already ask for help on this glitch but nobody answer me as usual..
The forget password function don’t work—> blank page
All is set as the documentation so .. can you help ?
This is the URL : http://www.letrocdugeek.com
As I can see the whole page is blank. There is not wordpress. Maybe you have a folder called like the page link? Please send us a link to take a look at: firstname.lastname@example.org
can you direct me to the code, that determines the redirect to the profile page after login? I need to change this.
Thanks in advance
I think that, considering all the bugs that have occurred with this theme, conflict with other plugins, and build-up of multiple functions/features in the last few updates, I think there needs to be a change in getting feedback and testing the theme, along with possibly halting new ideas until current issues are resolved.
1) Be nice to set up a beta/small testing group of your users. Invite maybe a group of 5-6 of us, and have us test beta fixes to bugs, install different plugins to check results, and check for any inconsistencies with the theme as a whole.
2) Add specific fixed issues to the FAQ immediately receiving a solution. I see some issues have been answered in the support group and on comments page, but it will be a lot easier to have an expanded FAQ.
3) “Module” each feature of the theme, and give options to turn on/off modules in future updates. This way, if there is an issue with the Google Maps, it would be good to at least be able to shut off until there is an update fix. Having this feature for specific pages/categories would be great too.
4) I’d say lower the cost of the theme, and instead of adding features inside the theme, go with the plugin route. I’d rather pay $35 for the base theme and add on needed features as plugins and would be willing to pay money for them ala Woo and Classipress. The latter took a good amount of time before integrating features, but always had plugins and hacking documentation which allowed some people to evolve their theme. When those features became norm (ie: Advanced Custom Field Search Plugin) they were then integrated as default.
I just feel there needs to be more cohesiveness on the feedback, and considering it’s been 5+ months since release, at this juncture it makes more sense to group up some people to test preemptively and provide results as well as expanding the FAQ to mitigate duplicate postings. But if you have a timetable for the next release to fix some of these issues that would help a lot on my end. Thanks!
Can you please guide me why this error is coming up….. paypal/form-handler.php?func=addrow
Another small question:
Can you direct me on how to crop uploaded images differently? I am thinking of the images displayed in the slider on a new ad.
As it is now, these images are sometimes impossible to see, as they are zoomed in way too much. This makes it impossible to showcase pictures of any product
Thanks in advance for the help…
Please open a ticket on our support site to get proper help.
I am editing an ad in the frontend, when I type in the description put formatting, bold, italics, etc..
Only when saved, it keeps the formatting of the text that did and everything back to normal.
Is there a forum page? How do I create it?
Does this theme allow users to charge customers per listing to list on the website?
I have two problems :
1/ The geo-localization does not work, on the site of demonstration either. The browser asks well for the authorization but googlemap of refocus not on the zone where we are
2/ I configured paypal and bought one ” price plan ”, but the amount is not credited on the paypal account and the status in “My Featured Ad Plans” stays in ” pending ”
I see not where in the “backoffice” to change the status. And at the user level, impossible to activate ” ad type”.
I have the message:
Currently you have no active plan. You must purchase a Featured Pricing Plan to be able to publish a Featured Ad.
So can you help me, please ?
Hello, somes of you can tell me how can I open a ticket ? Where can I find the Purchase Code necessary for open a ticket ?
I have left several comments here, where I need support.
You write, that you are now answering to official support tickets, so MAIN ISSUE:
I can’t create a support ticket! When entering my purchase code, it says “Not verified”.
Is there ANY support out there??
CAN YOU PLEASE FIX YOU NON-FUNCTIONING TICKET SYSTEM, IF THIS IS THE ONLY PLACE YOU OFFER SUPPORT!!??
THIS IS NOT GOOD ENOUGH “THEMES-DOJO”!!
The support is working we have users opening tickets with no issue.
Ok, then what info do you need from me? I have the licence certificate from the theme purchase. I have created a user at your site. I am using the purchase code from the licence …
..and I can’t get it to work.
Please don’t let it be another week before you reply!
Again: I haaave my purchase code, but when I try to open a ticket on your support site, I get “not verified” next to the purchase code.
Can you please check my email for any errors in your system and please verify the purchase code, if this (apparently) needs to be done…
How can I do to have a slider bar in search bar smaller 200px what must I modify in css ? I modify advanced-search-widget-content with no success. Thank for your tips
Is it possible to assign multiple categories to a single listing? I saw from the comments someone asked about the same functionality about a month ago and you said you would add it in the next release however I cannot find it in the Updates notes, can you please confirm?
BUSINESS BIG PROBLEM !!!! I config business PRICING Plan and PAYPAL ACCOUNT : Array ( [TIMESTAMP] => 2014-06-25T21:09:03Z [CORRELATIONID] => 904f7365c82a9 [ACK] => Failure [VERSION] => 72.0 [BUILD] => 11624049 [L_ERRORCODE0] => 10002 [L_SHORTMESSAGE0] => Security error [L_LONGMESSAGE0] => Security header is not valid [L_SEVERITYCODE0] => Error )
WHY ??? thank you !!!
HOW DID YOU FIX THE REGISTRATION EMAIL NOTIFICATION WITH ALL THE PHP IN IT?
Anybody know how to resolve the email registration problem?
Hello i was wondering whether you can install any other payment like payEX payment method rather than paypal
... When I click Register, fill in the fields, username, password, click on the register button and goes to a 404 error page. Not found.
It seems he is not finalizing the user registry.
My site: http://goo.gl/vC9Gp6
Hi! Thx you for a great theme, I realy like it. I just have a problem with the button “Post your Add!” – its not working, it always reload me on same page I m on. How can I fix it? Thx.
You have to setup the pages as it is described in documentation.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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