Discussion on Flatbase - A responsive Knowledge Base/Wiki Theme

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78 comments found.

First of all pretty cool theme. I am having a problem when trying to add Font-Awesome icons to the main menu. I originally installed the Font Awesome Menu 4 plugin, but there was a problem with the alignment where the icons would go above the menu indication bar at the top of the page. So I removed it.

Then I realized you already declared the Font Awesome library in the theme so not sure if there are some problems. I tried just adding the css to the menu items, but still not working.

Please let me know what I can do to fix this.

Ricardo

andrezrv

andrezrv Author Team

Hi Ricardo,

Thanks for your kind words :) It really depends on how and where you’re wanting to apply the icons. Could you send me an email to andres@nicethemes.com with the URL of your site and a little more detail about the modifications you need?

Best,

Andrés.

Hi guys! Great work on the theme!

I have several questions though… I’m planning to use it for a website that organizes workshops. So, I’m planning on using a plugin through which to make registration forms. Which one do you think will be the best and will not mess up too much with the responsive layout of the website? For now I have my eyes on Gravity Forms.

Next, is there a possibility for a multi-column page layout (as in the demo is a regular page full-width)?

Thank you in advance!

andrezrv

andrezrv Author Team

Hi,

Thank you for kind words :)

About registrations, Gravity Forms should do it in terms of functionality. The default forms are pretty clean, and they sell their product saying it’s easy to integrate with almost any theme, so I think it might work well with Flatbase.

Regarding your second question, although the homepage template is full-width, you can use it as a base to create a new custom template, or override it with a child theme. See these links for further information:

Best,

Andrés.

Hello, We cannot preview an article from WP-admin. It is giving us a 404. This is happening on our localhost as well as the live site – www.brightpod.com/help/

Is this a known bug?

juanfra

juanfra Author Team

Hi spparikh,

Thanks again for your patience. It seems that it is a WordPress core bug. However, I’ve found a way to solve this.

Please check the code here: https://gist.github.com/juanfraa/ca449eaa9352fcbfdafe

Copy and paste that code to your functions.php file and you’ll get it solved.

Best, Juan.

Thanks Juan. Works :)

juanfra

juanfra Author Team

Awesome, have a nice day :)

Best, Juan.

Hey Juan! Great theme. My boss purchased it for our documentation website and I’m finishing the setup at this time. He purchased under his own account and I am using my personal one for this question. Let me know if that is an issue and I can ask him for the purchase code.

We are wanting to EXCLUDE a specific knowledgebase (article) category from displaying on both the homepage and the knowledgebase page. I’ve achieved this currently by adding the home and knowledgebase templates on our child theme and adding the “exclude” parameter to the nicethemes_knowledgebase function.

While this works perfectly fine I feel this should be achieved through a custom filter or hook instead of having to maintain a duplicate template but I didn’t see any hints for a filter or hook within your functions file so I am not sure if this is at all possible.

If it is in fact possible, could you share some technical notes for implementation? otherwise would you consider this for a future update?

Thanks again!

juanfra

juanfra Author Team

Hi,

Thanks for your kind words.

Well, the function nicethemes_knowledgebase has several hooks in order for you to add filters.

For example, an easy way to exclude a category: https://gist.github.com/juanfraa/d5bcc9d3873e271259f2

Best, J.

Ha! exactly what I was looking for.

Thanks Juan!

juanfra

juanfra Author Team

No problem :) We always appreciate product ratings from our happy campers :)

Have a nice day, Juan.

Worst documentation to the theme of what I saw. How to customize your homepage? How to set up a forum? The documentation on this is not written. Xml file is not a topic for this you need to register with the support and documentation about nothing. If you download xml it does not solve the problem of theme settings.

juanfra

juanfra Author Team

Hello William,

Thanks for writing, and suggesting improvements in our documentation. We’re working in order to improve the documentation.

You are right, the XML file only contains the information to be imported. That’s not on our end, it is a WordPress standard. The XML file always import data and not settings. It is always like that, on any theme.

So, once you import the XML file, you need to do the following:

1. Set up your front page: http://nicethemes.com/article/setting-home-page/

2. Set up the widgets: http://nicethemes.com/article/using-wordpress-widgets/

3. Be sure to assign your navigation menu to its proper location: http://nicethemes.com/article/setting-navigation-menu/

If you want to customize your home page, you can do it through the Theme Options panel, which is located over the dashboard “NiceThemes > Theme Options”.

With regards to set up a forum, we mentioned in the theme description that it is bbPress compatible, so we assumed that it is tacit that you need to install bbPress in order to set up a forum.

You can find some detailed documentation on how to set up a bbPress forum here: https://codex.bbpress.org/step-by-step-guide-to-setting-up-a-bbpress-forum/

Best, Juan.

Hello. Nice theme. I use WPML to make a Multilanguage website. I have two issues:
1. At front page Knowledgebase section displays only the categories of articles. I had translate everything correctly. Also at a page with template Knowledgebase it doesn’t show the articles.
2. At search input on the front page when I try to search something in Greek language, it displays the results in Ajax live search a hole page, not just a list of articles.

I have create two printscreens in order to help you understand my issues.
1. https://db.tt/W76Qh4Bm
2. https://db.tt/duKKeoR1

Thank you

juanfra

juanfra Author Team

Hi there,

Thanks for writing. It sounds pretty strange. Would you please send me your site details to support@nicethemes.com so we can take a look at it?

Best, Juan.

Hi again. Six days have passed since I send you an email with details about my problem. Did you receive it? I haven’t any news from you until now. Thanks

juanfra

juanfra Author Team

Hi,

Thanks for the follow up. Unfortunately we haven´t received your email. Would you please send it again? Please cc to juan@nicethemes.com as well.

Thanks for your patience.

Best, Juan-

Hi! Great theme – i am currently integrating it on my site http://arbeidsmiljoloven.com/

I have one problem however: I need to have 20 arricles in on category, but it seems like the theme per default is limited to just 15?! Can you please tell me how to list 20 articles on the fornt page in one category?

juanfra

juanfra Author Team

Hi,

Thank you for your kind words. You have different options to solve your problem.

You can create a child theme and modify the file template-home.php in order to list more than the maximum amount by default, or you can go and edit the file /flatbase/includes/options.php and in the line number 328 change the maximum amount for that option field. If you take a look you´ll see that, at the moment, the code looks like this:

‘max’ => ‘15’

you need to change the ‘15’ to the number you need, and then the option field will have that maximum instead.

Best, Juan.

Thanks Juan! Will try that!

juanfra

juanfra Author Team

No problem :)

Have a nice day, Juan.

If you’re looking for a well-designed and executed theme, please look elsewhere. As this developer pointed out on his support site, the design flaws of this theme are on the demo site. I should have noticed these issues prior to buying the theme, because they are on the demo site. So, here are the issues I see:

1. Breadcrumbs are inconsistent across the site. Some page templates have them, some don’t. Breadcrumbs are absent from the Full Width, Gallery, Blog, Blog Masonry and Knowledge Base pages. 2. For the pages WITH breadcrumbs, they are inconsistently applied. For instance, the Breadcrumbs on the Contact page template appear OVER the page title but UNDER the page title for the FAQ, FAQ Scroll and Regular page templates. 3. Blog posts do not include Category OR Tags on the post! Who does that? 4. Blog Masonry and Blog page templates do NOT have titles on the blog index pages. 5. The blog title on the single post page is transfored into title caps. Everywhere else, the title appears as it was written.

There is also a typography issue that the author is investigating. Changing the typography using the theme controls does NOT change the typography of forms (Contact form) or buttons.

If you’re adept at coding your own PHP and CSS to fix all these issues…then go ahead and buy the theme. The author clearly states that NO customization help will be given, and he doesn’t seem to think that his theme has some very significant, basic design flaws.

Great. I’ll see if the update solves the typography issues. And I’ll contact Envato support to discuss the quality issues. And OF COURSE I’ve used a child theme.

The 1.0.2 update did fix the typography issues. Thank you.

juanfra

juanfra Author Team

Hi,

I’m happy to hear that. Have a nice day.

Best, Juan

Hi,

Thx for this awesome theme.

Two questions though.

1: I would like the same pagination as the demo version. How can I create this? Right now is says “older post” I would like it to be “page 1 of 2” 2: On the home page I would like the order of articles to be based on date of publication (in the number of articles per category section). Could you tell me which setting I need to use.

Kind regards.

Playactive

juanfra

juanfra Author Team

Hi Playactive,

Would you please update to the theme version 1.0.2 so we can give you a fix?

Best, Juan

Hi Juan,

I updated the theme. What should I do next?

juanfra

juanfra Author Team

Hi Playactive,

Thanks for the follow up. Now you can add the filter to the functions.php

I´ve created an example for you to try: https://gist.github.com/juanfraa/d434bcc629647bc98393

Best, Juan.

Hi! Nice looking theme. Before purchasing, is it possible to let users comment and add a discussion in the forum without log-in in?

juanfra

juanfra Author Team

Hi Teresa,

Thanks for writing and thank you for your kind words. The forum functionality is powered by bbPress, a plugin that gives the forum functionality to any WordPress site.

On the configuration page of that plugin you can set if you want anonymous posting (posting without having an account).

Best, Juan.

do the articles part of a custom post type? or does it use the default post type

juanfra

juanfra Author Team

Hi,

Thanks for writing. The articles are part of a custom post type, “article”.

Best, Juan.

Hi devs!

The Flatbase theme looks awesome! I have a challenge regarding site structure.

I want to build a site with a FAQ (1), group/sort those questions into categories (2) and relate them to companies (3). So there are 3 types of information.

Is it possible to make seperate FAQs within 1 site? I like the harmonica/accordion style and would like to use that for both the FAQ and the companies (to hide/view their addresses).

Best regards, Michiel

Hi Michiel,

Thanks for writing. I hope you are doing well.

Unfortunately that is not possible with the theme as is. The FAQs don’t have a taxonomy to categorize them. Plus, the accordion template list them all.

Regards, Juan.

How to remove the knowledge base section? I can’t find anywhere in the theme that I can do it.

Hi,

Thanks for writing. Unfortunately we can only provide support to people who purchased the product.

Best, Juan.

Hi,

I understand your concern. Of course our company has purchased the theme, otherwise I wouldn’t ask for such a detailed technical question. My boss paid for it with his account, but it’s my job to do it. Can you please provide support on this particular question as forcing someone who doesn’t understand Wordpress at all to post a question with his account here is not easy.

Hi,

I also understand your situation. Please understand that our themes our pirated in file sharing sites, so there are several precautions we need to take before giving support. We usually ask for the purchase key, that way we can verify each purchase.

Regarding your question, the knowledge base is part of the home page template by default. The best way to remove that would be having a child theme, with an edited “Home Page” template, in which you remove the code for the knowledge base.

Best, Juan.

Hello, I have few pre-sale questions: 1. Can I remove sidebar completely and use full width everywhere? 2. Can I have “Search Widget and Knowledge base categories” on home page? 3. Is there any way I can see how Admin side look like?

Thank you!

Hello,

Thanks for writing. Answering your questions:

1. Yes, you can use the full width template for all the pages you need. 2. I don’t know what you mean by the “Search Widget” and “Knowledge Base categories”, but yes, you can decide what things you want to display on your home page through the theme options panel. 3. I can share a few screenshots with you: https://cloudup.com/cwFbhTVXoCA https://cloudup.com/cvGkdKxFZnX https://cloudup.com/ctdaJXfGXxT

Best, Juan.

Hello, do this theme support the latest WP version 4.2.3?

Hi,

Thanks for writing. Yes it does.

Thank you, Juan.

Thanks.

I get this message when trying to upload the theme:

The uploaded file exceeds the upload_max_filesize directive in php.ini.

Hello,

Thank you for your purchase.

No problem. Well, that has to do with your server configuration. Please be sure that you are trying to install the “WordPress Theme” and not the whole package.

If the problem persist, try contacting your hosting provider and asking them how to change the upload_max_filesize in your server.

Best, Juan.

Is there anyway to remove the knowledge base section? Can you guide me a way to remove it? In my site, I don’t have any need of it, but it’s there and it’s empty. Can you please show me a way to do it?

Hi,

Thank you for writing. Actually the home page template is meant to display the knowledge base articles as it is a knowledge base theme.

So, unfortunately, there’s no way to remove that through the theme options panel.

However, There are other options to do that by getting involved with the code.

The fist option would be adding a filter like this one into your theme functions.php file: https://gist.github.com/juanfraa/a312623e0dcc1fcb7023

Another option would be creating a child theme and modifying the file template-home.php and remove the call to the nicethemes_knowledgebase() function.

Best, Juan.

sonic55

sonic55 Purchased

The theme does not work. Specifically, the “article page” is blank and does not display any content.

juanfra

juanfra Author Team

Hello,

Thank you for writing. It is quite likely that your site didn’t update permalinks. Have you saved your permalinks over “Settings > Permalinks”. Please try that.

You can read more about permalinks, here: http://www.elegantthemes.com/blog/tips-tricks/wordpress-permalinks

Best, Juan.

Hello, I am running into a few limitations with the “article” content type.

1) Shortcodes aren’t working. Specifically I installed this plugin https://wordpress.org/plugins/accordion-shortcodes/ and the accordions are working on pages but not on articles.

2) Is there a shortcode to display a list of a category of articles? Like the equivalent of [display-posts… ] shortcode?

3) I have sub-categories under first level categories in articles but the widget provided only displays top level categories. suggestions?

juanfra

juanfra Author Team

Hello,

Thank you for writing and thank you for your purchase.

1) Do you get to see any JS error? This is probably related to some plugin incompatibility.

2) You have the [nicethemes_knowledgebase] shortcode in order to display a grid of articles categories like the one you see in the home page.

The different parameters are:

‘columns’: number of columns ‘category’: by default ‘0’, this category will be the parent category of the grid ‘numberposts’: number of posts to display per category.

3) When you mention “The widget”, which one do you mean?

Best, Juan.

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