An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeREX
They will respond to buyers' questions via their own support system.Go to item support
Additional information from ThemeREX:
Contact us for support:
10.00 – 19.00 (CET), Monday till Friday.
How to use our Support System:
- In the item’s profile there is a clickable banner “Support Sys” using which you are getting into tickets.
- Enter your purchase key and register in the system
- To avoid confusing, please use for Support System your own ThemeForest login
- Fill out the ticket form
- For correct work of system, you mustn’t switch cookies in your browser off
- Please, note! Use the banner only on the page of the theme you bought!
How to find a purchase key:
- Open the ‘downloads’ tab in your account
- Find our theme in the list of products
- Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
- To get a pre-purchase advice, you may post in the theme’s forum
- To get a response more promptly, you are recommended to use our Ticket-system
- We try to answer your questions within 5-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly
- Please, note! We do not support queries if you do not have a purchase code
- Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
If you have complaints about the work of our support staff, please inform us about your issue on our email address firstname.lastname@example.org
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Exclusive Author
- Sold between 100 000 and 250 000 dollars
- Bought between 10 and 49 items
- Has been a member for 1-2 years
|Created||27 August 13|
|Last Update||21 February 14|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|
|Tags||businnes card, creative, cv, flat, html, metro, personal, portfolio, professional, resume, skills, vcard|