An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeREX

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeREX:

Contact us for support:

10.00 – 19.00 (CET), Monday till Friday.

How to use our Support System:

  • In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
  • Or you may simply use this link http://themerex.ticksy.com”
  • Enter your purchase key and register in the system
  • To avoid confusing, please use for Support System your own ThemeForest login
  • Fill out the ticket form

How to find a purchase key:

  • Open the ‘downloads’ tab in your account
  • Find our theme in the list of products
  • Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
ThemeREX Support Policy:
  • To get a pre-purchase advice, you may post in the theme’s forum
  • To get a response more promptly, you are recommended to use our Ticket-system
  • We try to answer your questions within 5-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly
  • Please, note! We do not support queries if you do not have a purchase code
  • Item support does not include:
    • Customization and installation services
    • Support for third party software and plug-ins

If you have complaints about the work of our support staff, please inform us about your issue via email

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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