An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeREX
They will respond to buyers' questions via their own support system.Go to item support
Additional information from ThemeREX:
“Theme Rex” support team is happy to greet you here! Our operators and developers are always glad to help our customers. Should you have any questions, you may contact us for support:
10.00 – 19.00 (CET), Monday till Friday.
What is important to know about ThemeREX Support Policy
- To get a pre-purchase advice, you may post in the theme’s forum
- To get a response more promptly, you are recommended to use our Ticket-system (just click on banner “Support Sys” on the item page) Important! For correct work of Ticket-system, you mustn’t switch cookies in your browser off
- We try to answer your questions within 5-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly
We love to intercommunicate with our customers from all over the world. We always love to explain how our themes work. However, sometimes we have to say No:
- Please, note! We do not support queries if you do not have a purchase code
- Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
- Name of the theme
- Your query and our operator’s response
- open the ‘downloads’ tab in your account on ThemeForest
- find our theme in the list of products
- click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
This item is by an Elite Author
|Created||27 August 13|
|Last Update||27 August 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|