120 comments found

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
bomakalu Purchased

Hi there I pm’ed you but not sure that you got it. working on the theme is nice I am trying to remove all the background on the home page and just leave it with the slider and the intro banner text but i cannot seem to get rid of one band of white underneath it (i.e. the area where there is supposed to be contect) whatever i do using the margins etc the theme still creates this white content area band. i only need to remove it for the home page let me know if you can help many thanks

bo

spiralpixel

Please ask your comment on our support forum. Many thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
seokcmo Purchased

Still not getting responses on the support site either.

On the Flati Porfolio, I one the home page I need to customize the title link under the slider image. Now it only goes to the portfolio page and there is no way to update that link or even turn it off.

I have to say of the dozens of themes that we’ve purchased on Themeforest, this one has author does not offer great support like you find on other themes. Do take that in to consideration if you are consideration a purchase, especially if you have a time sensitive launch. :crying:

That is our only negative comment on an otherwise pretty nice theme. Hope you guys can increase the quality of support.

spiralpixel

Hi this is Jo the designer of Flati. Just to let you know that Robert is in between moving home. All comments have been answered up until the weekend as we don’t work at weekends.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
seokcmo Purchased

Is anyone else not getting support from the author? We see many recent forum request on their support site not getting answered, so we’ve asked Envato for help:

We are not getting support from SpiralPixel on theme: Responsive Flat Bootstrap WordPress Theme. Could you please contact author to confirm they are still in business and providing support for their products. This is a bit concerning.

The theme is here:

http://themeforest.net/item/flati-responsive-flat-bootstrap-wordpress-theme/6184186
spiralpixel

Hi this is Jo again. I answered your question the other day. Robert is moving home and we have another person who is completing the forum questions. He has answered questions up until last weekend. I am trying to get in touch with Robert to see when his internet connection will be restored. I am sorry for the inconvenience.

  • Has been a member for 0-1 years

Hi…i have problema with flati portofolio categories, and multilanguage site.

Im using QTranslate Plugin and all Works fine with Flati, except when show one entry and buttons Next and Prev not navigate to next page with /?lang parameter.

Thats only in detais entry page and theme show two buttons at the end of the paga to navigate next page in this category. Broswer go to the next page but not conserve parameter language.

You could see in: http//blog.tripandtreat.com,if you enter with an english navigator, you will see home entries translate and when goto the details translate too…but with click in Next and Prev lost data.

In the edit mode of the Flati Portofolio categories cant see differents options for languages..

Could you help me…?

spiralpixel

Hi, sorry but we can’t see that you have purchased the theme.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Quick question….

My Layer Slider keeps defaulting to: [layerslider id=”1”]. I am trying to use this slider instead: [layerslider id=”2”].

Where in the code do I need to change that so it connects to [layerslider id=”2”]?

I even switched the Layer Slider Settings on [layerslider id=”1”] to “Hidden” (hide from home page), and switched [layerslider id=”2”] to not be “Hidden” and still had no luck.

Thanks :)

(I tried on the support forum, but I know Robert is moving home and things may be a bit slower than usual)

courtrightdesign

Looking forward to your response back.

Thanks.

spiralpixel

Sorry for not replying he is having issues with his new internet connection after a recent house move. Hopefully this will be rectified shortly. Jo

  • United Kingdom
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items

Hi all, this is Jo the designer of Flati. I wanted to apologize for the late replies, this is due to Robert having issues with his new internet connection after his recent move. Hopefully this will be rectified very shortly. Please hang in there and once again I apologize on behalf of Robert.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I would love to buy this theme but I don’t need any plugins and don’t use WordPress. Can we work something out?

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, there! I have a pre-purchase question:

1 – If I have a bigger Logo, the menu height will adjust to it? Or do I have to use a logo the same size as Flati logo on live preview?

My logo is 150px height and has two words.

Thanks!

spiralpixel

Sorry for the late reply, been on personal leave for 2 weeks.

You can have a bigger logo but a little css tweeks would be needed so that it looks perfect as some people who have larger logos sometimes needed to alter the navigation css slightly.

Thanks

Spiral Pixel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
itommy14 Purchased

I’ve installed the theme but I can’t find css editor where I can edit font-size for example…where can I find it?

spiralpixel

Sorry for the late reply, been on personal leave for 2 weeks.

You can edit the font size within the wordpress editor under the dropdown called Fonts.

I hope this helps

Thanks

Spiral Pixel

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Very good Theme. Do you consider to include Pinterest in the “Get in Touch sectio” with the next update? Roby

spiralpixel

Yes of course we will.

Thanks

Spiral Pixel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Extremely disappointed at the post-purchase lack of response to questions about theme functionality. Almost 4 days and no response to any question asked. What happened to standing behind your product.

spiralpixel

Hi, Can you please explain? we have had no messages un-answered on themeforest.net and on our support your question was only on the 2nd, its only the 3rd now.

Its been less than 24 hours.

We have successfully answered 141 out of 149 support questions on this theme as you can see on our support site, its only been the last 36 hours where we have open support questions and 3 of them are yourselves.

I can understand that you are wanting support and we are always glad to help but to state its been 4 days is a little unfair and dishonest by trying to tell our prospective buyers that we are not supporting our products or that our after sales is poor.

Apart from personal leave for a couple of weeks we have been quick with our response and have gone above and beyond.

If you check all our updates and check our support site you will see that we also listen to our buyers and give what our buyers want, so really we cant do more.

Thanks

Spiral Pixel

Default-user

Thanks for the quick response – it is much appreciated. I must apologise for the 4 day thing – I truly thought I was talking about another theme I purchased. Not that I have checked, you’re correct – although I did ask my first question more than 24 hours hours ago now.

Can someone please help me with the questions asked via your forum, particularly the responsiveness piece.

In times like this its not always the action that’s important, it’s the reaction. I thank you, again, for your response here, I apologise for making the “4 day” error and I look forward to getting some help with my questions / issues. Thanks.

spiralpixel

Its ok :)

I will make sure I get it answered asap for you.

Thanks

Spiral Pixel

Default-user

Hi guys, now it has really been four days since my last post in your forum. Any thoughts?

spiralpixel

Hi sorry for the delay, as its only myself that supports the files, when major updates are released support slows down.

Because WordPress 3.9 is coming out which has some big changes, and because we are creating a 3.0 which completely changes the core of the theme its a huge update which will hopefully make everyone very very happy.

I will make sure I answer your questions asap Sir and apologies for the delay.

Thanks

Spiral Pixel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Hi! Have a question: Is it possible to disable the responsive design? It really doesn’t look good when I see the website in smaller browser windows. I would prefer the website without this feature. Thank you very much! Best.
  • I couldn’t send you a support ticket, because the option is disabled.
spiralpixel

Hi we have tested this on small browser windows and it looks ok, can I ask where you are having issues as we might be able to solve this for you.

Thanks

Spiral Pixel

Default-user

Hi! Thank you for your answer. I already fixed it! The problem happens when you add more menu items. I change the menu item width and it seems to works. Best,

spiralpixel

Hi, yes this theme is only compatible with the primary menu which we are looking at adding multiple menus soon.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I have a problem with “related projects” slider. Even in the demo version, when you are scrolling the site and the pointer touchs the slider, you can’t keep scrolling the website. You get stuck in the slider area. This problem doesn’t happen in Latest Blog Posts slider, which is very similar to “related projects” slider. Is it possible fix it? My client and I think browsing the site like this is very uncomfortable. Thank you so much. Best,

spiralpixel

Hi if you could head over to our support site we will help you get this fixed for you.

Thanks

Spiral Pixel

Default-user

Hi! I posted this issue in the forum, but nobody answered it yet. http://support.derby-web-design-agency.co.uk/Forum-4/Product-34/problem-with-related-projects-slider/386/6184186/ Support tickets don’t work. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there,

Really loving this theme. I’d like to have the default template always have the sidebar option to the right, especially since you already provide a full width template as an alternative. I’ve generated a sidebar called Page Sidebar for it, but am not sure how to add this to the page.php template – if that’s even the one I need to be applying it to.

Any help is greatly appreciated!

spiralpixel

Hi, if you make a sidebar style in the page builder and then click add element.

When you have clicked on add element within the sidebar section you have created using the layouts you should be able to add custom sidebar widget which is located within the page builder add element.

Hope this helps

Thanks

Spiral Pixel

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Exclusive Author

Hi,

In the demo, on video posts, when you click the image of the post from the portfolio page, the image pops up in a lightbox. Is there no way that the video can’t just load in the lightbox?

My client needs a theme which will be a portfolio for his film production company, so when people click on the posts, he wants the videos to load in the popup lightbox.

Thanks

spiralpixel

Sorry this theme does not support that.

Thanks

Spiral Pixel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Freyne Purchased

Hi

I’m not able to register myself in the support forum. It gives me the error “Fail”. I purchased this theme and entered the item purchase code from the license certificate.

My name on your forum is “freyne”.

Thx in advance !

Default-user
Freyne Purchased

I think you’ll need to change my username with a big “F” thanks :)

spiralpixel

The reason for the Fail is because you are entering it more than once.

If you check your products within the product management you will see you have already done it.

Thanks

Spiral Pixel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Very happy with the theme, thanks! I only have one question, I can’t seem to find a way to insert a retina logo for the mobile devices. Can you please tell me how to do this, so the logo also looks smooth on the run?

Many thanks!

Kind regards Esther

spiralpixel

If you just upload the logo twice the size as normal, the theme look good on both retina and non retina.

Thanks

Spiral Pixel

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I would like to know how to change the dimensions of vimeo videos embedded through the theme. Specifically the aspect ratio so that the videos do not have black bars across the top and bottom. It seems that the only option is 16×9 for embedding. is there somewhere to edit this in the CSS code? Thanks!

spiralpixel

Are you using the shortcode generator or the visual composer version?

Thanks

Spiral Pixel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
spektacle Purchased

I recently updated WordPress to version 3.9 and now the WYSIWYG text editor does not work (editing options don’t even show up, all text within text block is white) when viewing or editing text..

Default-user
spektacle Purchased

Saw there’s an update to fix this now – cheers!

spiralpixel

Im glad you got this sorted.

We noticed a couple of shortcodes was missing so we are now correcting this and will be doing another update soon.

Thanks

Spiral Pixel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
sergicles Purchased
It seems that all elements to make, say a page like this, http://wordpress-themes.derby-web-design-agency.co.uk/flati/?page_id=70 are gone (from the final update)...

Am I missing something? For example, icon-block.

Still trying to figure out what has replaced them, any tips would be appreciated.

spiralpixel

These have not changed, we have forgotten to add a couple of shortcodes but the ones you are talking about are all still the same, its just Visual Composer has changed alot since they updated it.

Thanks

Spiral Pixel

Default-user

Thanks.

Is there a list of shortcodes that I can use as a reference, since it’s all different now?

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