183 comments found

Hi, great theme! Two questions:

1. I want to increase the logo size. Can you provide custom css or the option to edit this from the backend? 2. I have created some rev. sliders however I can not choose another slider than the default slider: http://note.io/1i51rIB

Best regards.

Default-user

Thanks! Can you help me get my Username verified? keep receiving errors. Also send a message to your e-mail last week. http://cl.ly/image/22281H2C1R40

spiralpixel

This is because its not exact to your username, your username is Neroodmi where you have entered neroodmi.

If you sign out, I have updated the details so that it will now have the capital N, so now sign in using the capital N so its like Neroodmi

This should do the trick.

Default-user

Thanks!

Hi,

Nice theme, but the header seems to bounce up and down. Any way to either disable the floating header or fix the header?

/Martin

spiralpixel

Hi the header should be fine as tested in all new browsers from ie9+ – all the latest firefox, chrome, safari etc.

But answer to your question is yes you can disable the sticky header.

Thanks

Spiral Pixel

Default-user

Awesome, thanks! Any plans on updating to Bootstrap 3.1.1? Are all future updates (both minor and major) included?

/Martin

spiralpixel

The HTML version is being coded into Bootstrap 3 but the wordpress theme will take longer when we get the html version done.

All updates are free, once you purchase on here you get a download area where you get all updates free of charge.

We do offer free support on our support site, but its only support and not customisations :)

Thanks

Spiral Pixel

Hello, I’m using some tabs via “visual composer”, but there is a problem the “tabs” always display in a vertical way, I can’t make them appear horizontally??? Please help me solve this issue.

(The page “elements” that exists on your demo site is not in the dummy data file, which could be added, by the way)

Thanks for the support.

spiralpixel

Hi if you head over to our support site we can assist you from there.

http://support.derby-web-design-agency.co.uk

Thanks

Spiral Pixel

Default-user

I have but i havent recieved the email plus it’s not in the spam… I can wait a little longer but you should be able to help from here, please?

spiralpixel

We have activated your account please login using the details you signed up with :)

Hi – I purchased this theme and was wondering how to add Pinterest, Instagram or other social icons to the footer? You only list Facebook, Twitter, Google +, Vimeo and LinkedIn.

spiralpixel

Hi if you head over to our support site we can assist you from there.

http://support.derby-web-design-agency.co.uk

Thanks

Spiral Pixel

douth Purchased

Hi, please update visual composer.

Default-user
douth Purchased

Thanks for the fast reply! In my WP it says there is an update.

spiralpixel

Which version of Flati are you using?

Thanks

Spiral Pixel

spiralpixel

What version of flati are you using

Thanks

Spiral Pixel

Hi, I was just wondering if this theme is compatible with WP 3.9?

spiralpixel

Hi, yes this is compatible with 3.9 :)

Default-user

Thanks so much! :)

Great template. I am currently working with this template that our client bought. I am having difficult with the mobile theme with the menu and the homepage sliders. Menu is not showing like in demo, it is showing a simple dropdown. and sliders are overlapping the buttons. Any help would be highly appreciated. Thanks!

spiralpixel

Hi, we handle all support at http://support.derby-web-design-agency.co.uk

Thanks

Spiral Pixel

I am having a hard time replacing the front page revolution slider with the LayerSlider WP. I did add the LayerSlider WP but it covered up all the content on the front page.

spiralpixel

Hi, have you uploaded the demo layerslider so you can see how it works and the settings we have used to make it work 100%.

Thanks

Spiral Pixel

I cannot see content elements for icons or team member when designing pages like mentioned in the tutorial video: https://www.youtube.com/watch?v=ibLM6zGi-JU&index=9

Default-user

Also can delete andyw from your support portal, i need to reregister with the envato user ID andywaroma

spiralpixel

Hi I have deactivated andyw.

If you type in Icons or Team within the Visual Composer search box when clicking elements it should pop up.

I hope this helps, if not please head over to the support site and we can work with you in more indepth :)

Thanks

Spiral Pixel

I’m having so many issues with this theme. It now appears that new stuff is broken with the 3.9.1 update. The menu doesn’t look right anymore, and when i select bootstrap menu i get a goofy half bootstrap half normal menu even on full resolution. I have wasted so much time just trying to troubleshoot little things on this theme and I’m really feeling like I wasted my money at this point. I could’ve had my site finished in a fraction of the time if I had just chosen a free theme…..

I have the full theme installed and the child before you ask that. Once i fix a current issue new ones pop up. Are you guys working on something right now? I can’t be the only one that is having these issues. I’ve tested it with a full delete and re-install to make sure something hadn’t broken on my end. I still get the same results.

Default-user

I’ve also discovered that with the child theme installed, i cannot change the theme colors within the customize menu as i should be able to. This is ridiculous. Please fix this, or i really need to just get a refund

spiralpixel

Hi, our latest update has solved this, Depending on how some wordpress sites are configured, the custom css was loading below the main theme css, if you download the latest version when you get an email of the release from Envato, this will fix this.

Please bare with us Sir, sometimes bugs happen which unless we are told we do not know, thank you for bringing this to our attention and we have now fixed it.

Thanks

Spiral Pixel

Hello,

I’ve got a question about the blog Is it possible to upload a featured image that only shows the image on the overview off the posts, and not on the post it self.

Thanks!

spiralpixel

Hi, this is not present but you can easily do this by deleting just 1 line of code.

Thanks

Spiral Pixel

Hello, I updated to Flati 3.0.1 and now the visual composer for the Flati portfolio pages only is missing. What can I do? Do you have an idea?

I tried to verify my purchase at the UBL support page, but your system does not accept my purchase code.

Thanks in advance Frank

spiralpixel

Hi, you need to go to settings, then click on visual composer and then check the portfolio and click save.

I hope this helps

Thanks

Spiral Pixel

Default-user

It works, great. Thanks.

spiralpixel

You’re Welcome :)

Looks like a wonderful theme, and I’m ready to buy it, but before I do I’d like to learn more about how SEO friendly this theme is. Any documentation or other proof I can see?

spiralpixel

Hi The seo is basic, always using the H1 for titles and relevant areas, always, We have made it so that any SEO plugins can easily be used within the theme.

The structure is built using Bootstrap so it again is SEO friendly so all that is really needed is the SEO plugins for the meta keywords and descriptions and good content.

A plugin is always needed for the keywords and descriptions as WordPress do not develop them.

I hope this helps

Thanks

Spiral Pixel

Hi,

I bought the flati theme. very nice. and easy to understand.

I can not find the pricing table and the testimional?

Any advise?

Thanks in advance aymeric

spiralpixel

Hi please head over to our support site at http://support.derby-web-design-agency.co.uk and we will support you there.

Thanks

Spiral Pixel

I’ve updated to 3.2.0 and can not change color using the appearance customize option … This is getting ridiculous.

spiralpixel

Hi, I take it you are using the child theme. You will also need to use the child theme which is in the latest Flati release.

The reason why is because this was a bug in the child theme, which we have corrected in the latest release.

Thanks

Spiral Pixel

is this theme compatible with “Download Manager plugin” .. i really like this theme but i wonder if there some problem happens with this plugin

spiralpixel

Hi sorry we have not tested this plugin, but as long as the plugin is build correctly then it should work as themes on ThemeForest.net have to follow strict procedures to make sure they minimise conflicts with 3rd party plugins.

As long as the plugin follows the WordPress guidelines it should work 100%.

Thanks

Spiral Pixel

Hi,

I have just received informing me to update the theme. Is it not possible to update the theme directly from the wordpress site or is it necessary to download the whole update and reinstall again?

spiralpixel

You will need to upload all the files.

Thanks

Spiral Pixel

Hi,

Please get back to me regarding my ticket.

It’s been almost 4 days now since I posted on your support site my friend.

Thanks

spiralpixel

This is Jo from Spiral Pixel. I am really sorry about our recent lack of support. I’m afraid to say that Robert my developer is really not well. We are trying to work out what to do.

courtrightdesign

I’m sorry to hear that Robert is not well :( How long has he not been feeling well for? All the best to him.

spiralpixel

Hi He has been back for a few days, I hope he settled your issue.

Thanks

Spiral Pixel

Hey, is parallax scrolling supported in this theme?

spiralpixel

No sorry it isnt.

Sorry to mention but support is really poor. On the support forums you have to wait days maybe weeks for answers.

I would rate the Theme itself as excellent, but on support you will not receive any positive feedback.

Support forum query: http://goo.gl/QOGSaN

spiralpixel

This is Jo from Spiral Pixel. I am really sorry about our recent lack of support. I’m afraid to say that Robert my developer is really not well. We are trying to work out what to do.

Default-user

Very sorry to hear so. All the best to Robert!

spiralpixel

Thank you very much for your understanding. Once again I am really sorry….. :(

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