An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, josweb, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from josweb:
- Responding to questions or problems regarding the item and its features
- General support is offered through the item comments
- More detailed help is offered through the contact form on my profile page
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Free customization and installation services
- Support for third party software and plug-ins
- Customization is available when and if I have any spare time!
- All costs for alterations are discussed via email
Frequently Asked Questions
I can’t see the responsive version on IPhone.
If you are having issues viewing the responsive theme on mobiles through ThemeForest please visit: http://spiralpixelthemes.co.uk/flati – thank you!
This is due to caching and the ThemeForest frame added to previews.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.