An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Pixelosaur

They will respond to buyers' questions via email at pixelosaur.help@gmail.com.


Additional information from Pixelosaur:

You can use this e-mail if you need assistance or have any questions about an item. I will answer back within two-three days. In case you need support for an item you have already purchased I am going to ask you for the purchase code.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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