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Can you please look at www.thewindowsourcenova.com? I can’t figure out why this code it appearing at the top of the page “class=”home page page-id-6 page-template page-template-templatesfull-width-php logged-in admin-bar no-customize-support page-shadow responsive-fluid ”>”

SwiftIdeas

This is why: https://www.dropbox.com/s/oidkj3ywfz903u8/Screenshot%202014-07-16%2019.26.17.png

Have you modified the template files? It could also be a plugin at fault – definitely nothing the theme would do.

- Ed

kristinoch

I know that my partner added a code for a “live chat” option but that’s the only modifying that was done… could he have dropped it into the wrong place?

kristinoch

btw.. the dropbox link is just “loading” forever

SwiftIdeas

Yes, that’s likely the issue. If you replace the standard header.php file it should resolve it.

Sorry – wash’t syncing. Should be visible shortly.

- Ed

kristinoch

aha.. just saw it. So where exactly should that chat script go? Sorry for being a blonde right now lol

SwiftIdeas

Likely before </head> – but check the documentation for the script!

- Ed

kristinoch

As far as I can tell the custom code has been completely removed but I’m getting this error on top of the pages “class=”page page-id-36 page-template page-template-templatesfull-width-php logged-in admin-bar no-customize-support page-shadow responsive-fluid ”>”

SwiftIdeas

Try replacing the header.php file with a freshly downloaded version – this definitely isn’t an issue with the theme.

- Ed

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