An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, SwiftIdeas, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from SwiftIdeas:
We have a super support team to handle all of your questions, with a usual weekday response time of less than 12 hours. Please take advantage of the free support provided, by signing up on our support site.
Thank you very much for the purchase, and we look forward to helping you!
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I make the slider full width?
If you’d like the slider to span the width of the window, then instead of adding it as a page builder asset, you need to set it up from the page meta options.
To do this, just scroll down until you find “Slider Options”. Here you can set the revolution slider alias, and this will then be full width.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.